Food & Beverage Jobs in Brussels, Belgium (Now Hiring) — 33 open

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

The Customer Service & Logistics Specialist is responsible for the end‑to‑end management of customer orders and related logistics flows for the Netherlands within the Benelux supply chain.

The role combines day‑to‑day customer service activities (order management, coordination with customers and 3PLs) with continuous process improvement, data analysis and cross‑functional collaboration.

Key Responsibilities and Activities

Operational Execution

• Manage the end‑to‑end order‑to‑cash process for assigned customers: order entry, order changes, delivery follow‑up, invoicing and issue resolution in SAP
• Act as first point of contact for customers on order status, deliveries and operational topics, ensuring the targeted service level
• Coordinate closely with Sales, Demand Planning, and Finance to ensure accurate order fulfilment and smooth information flow
• Proactively manage exceptions (shortages, delays, discrepancies), proposing solutions and communicating clearly with all stakeholders

Analysis & Process Improvement

• Monitor and analyze customer service and logistics KPIs (service level, OTIF, costs, inventory accuracy) to identify trends and improvement opportunities
• Prepare and maintain regular reports for monthly closings and performance reviews using SAP, Excel and Power BI
• Identify process inefficiencies or recurring issues in order management and logistics flows and propose concrete improvement actions
• Lead and participate in projects to optimize processes, implement new tools or automate recurring activities
• Support the implementation of best practices and digitalization initiatives across the supply chain

Key Relationships

• Customers
• Local commercial team
• 3PL logistics provider
• EMEA Supply Planning
• Local FP&A
• Marketing

Experience and Skills

• Minimum of 2 years’ experience in FMCG supply chain, logistics, or customer service roles
• Fluent English and Dutch (mandatory); French preferred
• Good analytical skills and proficiency in Excel; experience with SAP
• Bachelor’s degree in STEM, Business, Engineering, or related field
• Strong operational mindset with attention to detail and problem-solving skills
• Proactive, hands-on, and eager to learn and grow
• Strong communication and stakeholder management skills

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement.  Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.