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Ephrata Township, Pennsylvania, United States · On-site
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Full-time
Medical Insurance, Paid Time Off, Discounted Meals, Employee Contests, Training And Development
Posted 29d ago
Apply by Jul 10
~40 hrs/week
Responsibilities
The To-Go Specialist manages off-premise orders by ensuring accuracy, processing payments via POS, and providing warm hospitality to guests. They are responsible for maintaining a clean To-Go area and collaborating with the Front of House team for smooth service.
Requirements
Candidates must be 18 years or older with reliable transportation and the ability to stand for 8+ hours and lift up to 25 pounds. Strong communication skills and a guest-oriented mindset are essential for success in this role.
Full job description
Overview
At Firebirds, we create extraordinary guest experiences through genuine hospitality and attention to detail—whether guests are dining in or taking their experience to go. As a To-Go Specialist, you’ll play a key Front of House role, ensuring every off-premise order is prepared with the same care, accuracy, and hospitality as in-restaurant dining.
What you can expect from us:
Our team members are the most important stakeholder here at Firebirds Wood Fired Grill and such an important part of our brand. We ensure that our front of house team members receive extensive training and development, are continuously set up for success, and feel welcomed in our Firebirds family! Never worked in a restaurant before but have a passion for learning more? It will be our pleasure to start you in a role where you can train and develop skillsets to become a hospitality expert!
Responsibilities
What You’ll Do
Deliver warm, attentive hospitality with every guest interaction.
Greet guests promptly and provide a seamless pickup experience.
Listen carefully and communicate clearly to ensure order accuracy.
Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
Accurately enter orders and process payments using the POS system.
Maintain a clean, organized, and fully stocked To-Go area.
Communicate with guests by phone in a professional, friendly manner.
Resolve order concerns quickly and involve leadership when needed.
Ensure every guest leaves feeling appreciated and well taken care of.
Work collaboratively with the Front of House team to support smooth service.
What’s in it for you:
Flexible schedules! Time-off on holidays— closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!
Competitive hourly wage
New store openings— we are growing and with growth comes opportunities for advancement!
Extensive training and development— we focus on building your knowledge during training and it doesn't stop there--continued education is a focus to make sure our team members are experts in their positions.
Benefits for eligible team members—medical and paid time-off!
Team member motivation— discounted meals, exhilarating contests, and thrilling prizes!
Qualifications
Qualifications:
Excellent written and oral communication skills
Ability to perform simple mathematical calculations
Ability to work on your feet for 8 hours or more a day
Ability to bend, kneel, and lift items frequently weighing up to 25 pounds
Ability to be patient and have a guest-oriented mindset
Ability to maintain positive working relationships with all team members
Attention to cleanliness and safety procedures
Must have reliable transportation
18+ age requirements for FOH positions
You may also apply in person at your local Firebirds Wood Fired Grill Monday through Friday between 2 pm and 4 pm!
If you’re passionate about hospitality and delivering exceptional guest experiences—whether in person or to-go—we’d love to meet you.
Grow your skills and find your fire.
Firebirds is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Related keywords
HospitalityPOS SystemFront Of HouseGuest ExperienceOrder FulfillmentPayment ProcessingCustomer RelationsFood And BeverageTo-Go OperationsRetail Hospitality
American Restaurant and Steakhouse serving authentic wood-fired steaks, seafood, specialty cocktails and select wines.
Industry
Restaurants
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Charlotte, North Carolina
LinkedIn followers
13,610
Total funding
$2M
Firebirds Wood Fired Grill is a privately owned polished-casual American restaurant offering an energetic twist on the traditional grill, featuring a boldly flavored menu in an elevated, fire-centric atmosphere. Signature menu items include hand-cut steaks and fresh seafood seared over locally sourced hickory, oak or pecan wood on Firebirds’ exposed wood-fired grill. Complementing its inviting dining room, guests will find the award-winning FIREBAR® and a full-service patio with seasonal comforts. Guests can also enjoy Firebirds a variety of other ways, including ordering ToGo or delivery through the restaurant’s website, leveraging the concept’s premier catering services or hosting a group in one of the restaurants’ Private Dining Rooms. Firebirds partners with Alex’s Lemonade Stand Foundation year-round, having raised about $3.5 million for childhood cancer research through the sale of fresh-squeezed lemonade. The concept was named one of 10 ‘Breakout Brands’ by Nation’s Restaurant News and was awarded the Diners’ Choice Winner by OpenTable. Visit firebirdsrestaurants.com to become a member of Firebirds’ Inner Circle, make a reservation or order online.
Offices: 8700 Red Oak Blvd, Suite J, Charlotte, North Carolina 28217, US
How much do Food & Beverage jobs in Pennsylvania pay?
Based on 477 listings with disclosed salaries, most food & beverage jobs in Pennsylvania pay between $52k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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