Senior Business Process Engineer (Institutional Services)
Wilmington, Delaware, United States · Hybrid
$118k–$197k/yr
Senior
The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support the growth objectives. The goals of the program a…
Skills: Business Process Model and Notation, Microsoft Visio, Process Redesign, Operational Efficiency, Risk Controls
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Senior Business Process Engineer (Institutional Services)
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$118k–$197k/yr
Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The Senior Business Process Engineer will lead end-to-end process redesign to enhance operational efficiency, strengthen risk controls, and improve client experience. They will collaborate with stakeholders to map current and future state processes while driving continuous improvement initiatives across the Institutional Services division.
Requirements
Candidates must possess a bachelor's degree and at least 7 years of relevant experience, with a strong background in BPMN 2.0 and financial services. Proficiency in process improvement methodologies such as Lean or Six Sigma is required, along with excellent analytical and communication skills.
Full job description
The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support the growth objectives. The goals of the program are to reduce operational issues and risks by standardizing processes, implementing best-practices in key areas, and adding new governance and control functions. In addition, long term digital transformation is required to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. These two strategic focus areas are driving growth in overall business investment.
Overview:
We are seeking a Senior Business Process Engineer to join our Corporate Trust and Agency Services team. This role will focus on end-to-end process redesign to enhance operational efficiency, strengthen risk controls, and improve client experience. The ideal candidate will have deep expertise in Business Process Model and Notation (BPMN) and Microsoft Visio, with a proven track record of mapping and optimizing complex processes.
Primary Responsibilities:
Collaborate with stakeholders to define business requirements and ensure alignment with regulatory and compliance standards.
Interview process subject matter experts (SMEs), process owners, and Division managers to identify and understand their processes.
Assess risks, gaps, and control weaknesses within existing processes; identify risk-related issues needing escalation to management.
Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
Document information using analytical tools and techniques including spreadsheets and process maps; leverage Microsoft Visio and BPMN.
Document and map current state business processes and facilitate the design of an improved future state.
Ensure process documentation is built with consistent templates, fits into the broader process architecture, and is maintained according to governance procedures.
Drive continuous improvement initiatives, leveraging best practices in process improvement and operational excellence.
Support change management efforts to ensure successful adoption of redesigned processes.
Collaborate with change enablement teams on communication, training, and implementation of process changes.
Ensure official process documentation is consistent with approved procedures
Champion process excellence across Institutional Services by focusing on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving methodologies.
Manage and formulate business opportunities in the long-term planning process, including development and adoption of business case, responsible for implementation of overall initiatives.
Develop and monitor measurement systems (e.g., KPIs/KRIs) to track process performance and operational metrics.
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
This position executes process re-engineering projects impacting multiple business lines within Institutional Services to improve efficiency, reduce expenses and provide improved service to customers.
Education and Experience Required:
Bachelor’s degree and a minimum of 7 years’ relevant work experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ relevant work experience.
Ability to document processes accurately, in detail, and using BPMN 2.0
5 years Financial Services Experience
Six Sigma Black Belt, Lean Certified or Agile certification
Strong verbal and written communication skills
Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments
Strong design and systems thinking skills
Education and Experience Preferred:
Minimum of a bachelor’s degree in technical, finance, or business discipline
Minimum of 8 years’ Process Improvement experience
FinTech or Corporate Trust experience
Experience with risk management practices (Risk and Control Assessments)
Self-motivated
Well-organized and detail-oriented
Proven success scaling process design practices across large, complex organizations
AI prompt engineering experience
Physical Requirements:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Wilmington, Delaware, United States of America
Related keywords
Business Process EngineerInstitutional ServicesBPMNMicrosoft VisioOperational ExcellenceRisk ManagementLeanSix SigmaAgileChange ManagementFinancial ServicesCorporate TrustProcess MappingKPIKRIDigital Transformation
Wilmington Trust has built deep and lasting relationships, put our clients first, and provided innovative advice for complex situations. Our guidance has helped generations of families and businesses thrive, backed by the sound experience of our professionals and a forward-looking mindset.
WEALTH MANAGEMENT We offer an array of services delivered through an integrated approach that takes all of your financial concerns into consideration. As part of the M&T Bank family, one of the most financially sound and successful bank holding companies in the U.S. financial services industry, our capabilities are vast—yet our approach is personal, attentive, and trustworthy.
INSTITUTIONAL RETIREMENT SERVICES Our broad-based retirement advisory services including, 401(k) investment vehicles, directed trustee, and custody solutions are designed to meet the needs of plan sponsors and financial advisors. Through our collective investment trust portfolio program, corporate retirement plans can benefit from our corporate trustee and investment management experience.
Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.
Offices: 1100 North Market Street, Wilmington, DE 19890, US
Wealth ManagementGlobal Capital MarketsInvestment Managementand Institutional Retirement ServicesWealth ManagementFinancial Services
How much do Finance & Accounting jobs in Wilmington, DE pay?
Based on 267 listings with disclosed salaries, most finance & accounting jobs in Wilmington, DE pay between $59k–$177k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Wilmington, DE right now?
There are currently 554 open finance & accounting positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Wilmington, DE?
Companies currently hiring include JPMorganChase, WSFS Bank, M&T Bank, CSC, Wilmington Trust, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Wilmington, DE?
Yes — 187 of the 554 open finance & accounting positions offer remote or hybrid work (18 remote, 169 hybrid).
How do I apply for Finance & Accounting jobs in Wilmington, DE?
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