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Other
high school
Competitive benefits package
Posted 10d ago
~40 hrs/week
Responsibilities
The position involves assisting members with financial needs, including processing loan applications, managing deposit accounts, and performing daily financial transactions. The representative is also responsible for cross-selling credit union services and ensuring compliance with all internal policies and regulatory requirements.
Requirements
Candidates must have one to three years of related experience and a high school diploma or GED. Proficiency in Microsoft products and the ability to obtain NMLS and Credit Life and Disability licenses are required.
Full job description
Job DetailsJob Location: Blair Stone - Tallahassee, FL 32301Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.
Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees.
Role
The primary function of this position is to assist the Credit Union in achieving its mission to share in he financial success of our members by providing services with fairness and integrity. To achieve this goal, this position must deliver outstanding service to both internal and external members. Assist members and potential members with their Credit Union needs; explain services, set up new deposit and loan accounts, respond to problems.
Essential Functions & Responsibilities
Take member loan applications either in person or by phone and prepares them for review by a Loan Officer. Follow up with the Loan Officer to determine status. Process approved loans and sets up date and time to close the loan and make disbursements. Assist members with establishing new accounts and changes to existing accounts either in person or by phone, including but not limited to: new membership shares, checking, money market, certificates, Individual Retirement Accounts, debit cards, address changes, beneficiary changes. Receive and process member financial transactions, including but not limited to: deposits, withdrawals, loan payments, transfers, and cash advances as directed. Sell cashier's checks and Visa gift cards to members. Identify member needs and cross-sell Credit Union services to members. Assist members with routine and complex account related questions either in person or by phone. Resolve problems. Perform quality control of account and loan documents. Prepare documents for delivery to the records department for imaging. Represent the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups. Assist other departments or branches as requested by management. Balance daily transactions with a minimum of errors. Responsible for compliance with Credit Union policies including the Bank Secrecy Act and Customer Identification Program. Perform other related duties as assigned.
Performance Measurements
Adhere to the Credit Union Service Standards in all interactions both internal and external as well as
employing CML (Creating Member Loyalty) skills.
Handle requests accurately, efficiently and effectively. Troubleshoot or direct member to the appropriate
cross functional area.
Process member transactions with minimal errors.
Instruct and communicate information in a clear and concise manner.
Maintain a thorough knowledge of interdepartmental functions.
Maintain a thorough knowledge of products and services and successfully recommend new products or
services to members.
Maintain knowledge of all policies and procedures to ensure compliance.
Maintain a dependable record of attendance and timeliness.
Offer ancillary products to all qualified/eligible members 100% of the time.
Qualify for, obtain and maintain annual registration in the Nationwide Mortgage Licensing System and
Registry (NMLS).
Qualify and obtain a Credit Life and Disability License.
Follow policy and procedures in order to avoid monetary outages. Any outages that may occur pertaining to
teller, vault or credit union transactions must be maintained within guidelines.
QualificationsKnowledge and Skills
Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Able to operate a 10 key calculator, computer keyboard and working knowledge of Microsoft Products. Physical Requirements This is sedentary work which requires the following physical activities: bending, stooping, kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. As required or requested, may exert up to 25 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. Work Environment Generally inside work with occasional exposure to weather conditions.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Enriching the lives of our members is our first priority.
Industry
Banking
Company size
201-500 employees
Founded
1950
Headquarters
Jacksonville, FL
LinkedIn followers
2,041
First Florida Credit Union is headquartered in Jacksonville and operates 18 branches throughout the state, serving more than 62,000 members.
The organization's guiding mission is to support its members' financial aspirations by providing affordable financial products and services with outstanding member service.
Our commitment to this principle has resulted in the cultivation of a loyal membership.
Motivated by our vision and promise to members, First Florida Credit Union continues to be a thriving financial organization ready to serve its members’ needs.
Our Vision - To be recognized for delivering financial solutions that enrich people’s lives.
As your financial partner, we promise to:
• Simplify your life
• Listen and be responsive to your needs
• Deliver trusted financial solutions
• Protect your privacy
Offices: 500 West 1st Street, Jacksonville, FL 32202, US · 3724 Edgewater Dr, Orlando, Florida 32804, US · 25638 NE State Road 16, Raiford, Florida 32083, US · 1950 County Highway 210 W, Fruit Cove, Florida 32259, US · 1461 Kingsley Ave, Orange Park, Florida 32073, US
How many Finance & Accounting jobs are open in Tallahassee, FL right now?
There are currently 312 open finance & accounting positions in Tallahassee, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Tallahassee, FL?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, H&R Block, Symmetry Financial Group, First Commerce Credit Union, Bank of America, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Tallahassee, FL?
Yes — 84 of the 312 open finance & accounting positions offer remote or hybrid work (58 remote, 26 hybrid).
How do I apply for Finance & Accounting jobs in Tallahassee, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.