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The Payroll Customer Service Specialist serves as the primary point of contact for internal and external payroll inquiries, providing support and training on payroll processes. They are responsible for researching and resolving pay-related issues while maintaining compliance with company policies and federal regulations.
Requirements
Candidates must have at least one year of previous customer service or payroll experience and a High School Diploma or GED. Proficiency in Microsoft Office suite and strong verbal and written communication skills are required for this fast-paced call center environment.
Full job description
Join Knight Transportation as a Payroll Customer Service Specialist!
Pay Range: $20.00 - $21.00 Hourly
Schedule: Monday- Friday 7am-4pm
Location: North Phoenix Corporate Office (2002 W Wahalla Lane Phoenix, AZ 85027)
What we offer:
Competitive starting salary commensurate with experience and geographic location.
Potential bonus pay based on company performance.
Opportunities to volunteer and give back to local communities.
Comprehensive Benefits Package which includes:
401(K)
Medical, Dental, Vision, Disability, Supplemental and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
Job Responsibilities: What you will do
Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay as necessary. Communicate and provide training regarding payroll processes.
Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times. Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.
Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
Regularly provide support to other department personnel and additional payroll functions to meet deadlines; communicate and provide informal training regarding payroll processes while supporting company initiatives. Comply with established payroll standards/policies and federal requirements.
Promote driver retention and safety.
Provide departmental support for incoming calls regarding payroll questions, as needed.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of all projects in order to meet the business objectives.
Perform additional duties as required by leadership; assist in general office duties and special projects as needed.
One (1) year previous customer service or payroll related experience.
High School Diploma or GED
Exceptional verbal and written communication skills; advanced computer skills including Microsoft Word, Excel, & Power Point; proven ability to work in a fast-paced call center environment.
Work with the Industry Leader!
As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.
What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.
Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.The Company does not sponsor employment visas.
Part of North America's largest truckload fleet with industry-leading safety, service, and financial returns.
Industry
Truck Transportation
Company size
1,001-5,000 employees
Founded
1990
Headquarters
Phoenix, Arizona
LinkedIn followers
44,577
Knight Transportation, Inc. is part of North America’s largest truckload fleet, providing multiple truckload services with industry leading safety, service & financial returns.
Read more at www.knighttrans.com
Offices: 2002 W Wahalla Ln, Phoenix, Arizona 85027, US
How many Finance & Accounting jobs are open in Phoenix, AZ right now?
There are currently 1,644 open finance & accounting positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include H&R Block, American Express, Arizona Department of Transportation, Desert Financial Credit Union, Western Alliance Bank, among others. Browse the listings above to see every active employer.
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