TASKS Payroll & Customer Support Provide timely and professional support to clients via email, phone, chat, and online meetings. Assist clients with payroll-related inquiries, system navigation, payroll processing, statu…
If you are a Team Lead, Accounts Payable professional looking for an opportunity to grow your career, this gives you the chance to lead and support accounts payable operations, including issue resolution of invoices, rec…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
RESPONSIBILITIES: Responsible for financial accounting and reporting that has a material impact on key components of the client’s financial statements.Responsible for the preparation, coordination and review of financial…
Skills: Journal Entries, Bookkeeping, Trial Balance, Bank Reconciliation, Inventory
The main goal of this position is to help Global Services and Multinational Service Units by completing various tasks. As a Commercial MN Operations Support Officer, you will: • Create records in different systems like W…
Skills: Data Entry, Financial Booking, Policy Documentation, Endorsements, Cancellations
Systems Analyst Req number: R8150 Employment type: Full time Worksite flexibility: HybridWho we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 4…
Skills: Oracle ERP Financials, Systems Analysis, Functional Specifications, Technical Specifications, System Design
Ventures & Acquisitions (V&A) assists in the legal aspects of mergers, acquisitions, divestitures and strategic investment transactions, including due diligence, drafting, reviewing, and negotiating acquisitions document…
Mandaluyong, Metro Manila, Philippines · Remote OK
Entry level
Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technolo…
Skills: Blockchain, Distributed Ledger Technology, Business Analysis, Process Mapping, Gap Analysis
Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global lea…
Skills: Collections, Accounts Receivable, Customer Service, MS Office, Excel
Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global lea…
If you are a Team Leader Payroll Operations professional looking for an opportunity to grow your career, this gives you the chance to lead a team of payroll operations specialists supporting day-to-day U.S. payroll opera…
Skills: US Payroll Operations, People Leadership, Payroll Compliance, Full-cycle Payroll, Process Improvement
Career Level: CL10 Role: Sales & Delivery - Contract Management Talent Segment: Legal and Commercial Imagine being part of team that helps transform leading organisations and communities around the world! At Accenture we…
Skills: Contract Management, Contract Drafting, Negotiation, Risk Management, Commercial Law
Job Summary Provides independent, objective assurance activities relating to Financial, Operations, and Compliance to help the organization add value and improve its operations, and accomplish its objectives. Skills Need…
Skills: Risk Management, Business Acumen, Operations Acumen, Auditing, Accounting
Job Summary Guides the organization on IT internal controls and regulatory compliance. Helps examine and improve information system practices and risk management processes of the organization. Skills Needed Regulatory Co…
Skills: Regulatory Compliance, Information System Practices, Risk Management
Job Summary Leads and executes internal audit engagements. Plans audits based on risk. Assigns work and supervises auditors. Reviews testing, validates evidence, and challenges conclusions. Identifies control gaps and ro…
Skills: Risk-Based Audit Planning, Team Management, Root Cause Analysis
If you are a Specialist II, Record to Report professional looking for an opportunity to grow your career, this gives you the chance to raise Intercompany Recharges, resolve issues of AP invoices, Goods-in-transit calcula…
Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global lea…
Skills: Oracle Financials, Hyperion Financial Management System, General Accounting, Balance Sheet Reconciliation, US GAAP
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Sourcing and Cat Enablement Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Accentur…
Skills: Procurement, Utility Bill Management, Process Mapping, Account Setup, Invoice Collection
The FinOps Technical Architect / Manager is a senior strategic and technical role within Accenture's Cloud & FinOps practice. This individual leads the design, implementation, and optimisation of cloud financial manageme…
Skills: FinOps, Cloud Cost Management, AWS, Microsoft Azure, Google Cloud Platform
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Client Financial Mgmt Specialist WORK SETUP: Hybrid RESPONSIBILITIES: 1. Provide…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
Provide professional payroll and system support to clients via multiple channels while investigating and resolving complex payroll discrepancies. Maintain detailed documentation of client interactions and collaborate with internal teams to improve product functionality.
Requirements
Requires experience in customer, payroll, or technical support within a SaaS environment and knowledge of Philippine statutory contributions and taxes. Strong analytical skills and the ability to communicate technical concepts simply are essential.
Full job description
TASKS
Payroll & Customer Support
Provide timely and professional support to clients via email, phone, chat, and online meetings.
Assist clients with payroll-related inquiries, system navigation, payroll processing, statutory compliance, and best practices.
Investigate, troubleshoot, and resolve payroll and system-related issues while ensuring a positive client experience.
Guide clients on the proper use of payroll features and functionalities.
Monitor open cases, provide regular updates, and ensure timely resolution of client concerns.
Issue Investigation & Resolution
Analyze payroll discrepancies, system behaviors, and client-reported issues to determine root causes.
Utilize internal knowledge bases, support documentation, and available tools to investigate and resolve concerns.
Escalate complex or product-related issues to Product and Engineering teams with complete documentation.
Work collaboratively with internal stakeholders to identify product improvements and permanent solutions.
Documentation
Maintain accurate and comprehensive documentation of client interactions, investigations, and resolutions.
Create and manage support tickets while ensuring proper categorization and follow-through.
Contribute to internal knowledge articles and process documentation to improve team efficiency and client self-service.
Client Experience
Adhere to established Service Level Agreements (SLAs) and escalation procedures.
Build strong relationships with clients by providing responsive, empathetic, and solution-oriented support.
Gather client feedback and recommend improvements to enhance the payroll support experience and product usability.
Minimum Qualifications
Experience taking in calls for Customer Support, Payroll Support, HRIS Support, or Technical Support, preferably in a SaaS environment.
Working knowledge of payroll processes, payroll systems, and Philippine statutory government contributions, taxes, and payroll compliance.
Knowledge of payroll annualization and year-end tax computation processes is preferred.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills with the ability to explain technical or payroll concepts in a simple and understandable manner.
Strong customer service orientation with a passion for delivering exceptional client experiences.
Highly organized with excellent attention to detail and documentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Resourceful, proactive, and solutions-driven.
Collaborative team player with strong interpersonal skills.
Preferred Qualifications:
Experience supporting HRIS or Payroll software.
Familiarity with Philippine payroll legislation and statutory requirements.
Experience using CRM or ticketing systems (e.g., Jira, Zendesk, Freshdesk, HubSpot, Salesforce).
Basic understanding of APIs, integrations, or SaaS platforms is an advantage.
Familiarity with AI-powered support tools or productivity applications is a plus.
The People-First AI Platform for Payroll, Compliance, and Work
Industry
Software Development
Company size
201-500 employees
Founded
2015
Headquarters
Mandaluyong, National Capital Region
LinkedIn followers
61,261
Total funding
$18M
Sprout is the People-First AI Platform for Payroll, Compliance, and Work.
Built for Philippine businesses, we unify payroll, HR, compliance, and embedded financial wellness into one intelligent platform designed around people, not processes. Our AI is embedded directly into everyday workflows, helping teams reduce risk, improve accuracy, and make smarter decisions without losing the human side of work.
Today, more than 2,000 companies and over 350,000 users trust Sprout to run compliant payroll and strengthen workforce management at scale.
Offices: Rockwell Business Center Building, North Tower, 9th Floor, Sheridan Street corner United Street, Mandaluyong, National Capital Region 1550, PH
How many Finance & Accounting jobs are open in Mandaluyong, Philippines right now?
There are currently 134 open finance & accounting positions in Mandaluyong, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Mandaluyong, Philippines?
Companies currently hiring include Accenture, CAI, Vertiv, Emerson, Sprout Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Mandaluyong, Philippines?
Yes — 68 of the 134 open finance & accounting positions offer remote or hybrid work (3 remote, 65 hybrid).
How do I apply for Finance & Accounting jobs in Mandaluyong, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.