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Full-time
high school
Posted 115d ago
Apply by May 20
~40 hrs/week
Responsibilities
The Patient Service Representative is responsible for managing inbound calls regarding hospital and physician billing, resolving billing disputes, and verifying insurance eligibility. They also handle payment collection, reconcile daily cash sheets, and ensure accurate coding and documentation for patient accounts.
Requirements
The role requires a high school diploma or GED equivalent. Candidates should have at least 2-3 years of experience in medical billing and customer service, along with proficiency in Microsoft Office.
Full job description
Overview
JOB DUTIES:
Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient’s statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account.
Responsibilities
Essential Functions:
• Promptly answer inbound calls in a call center environment from patients, attorneys, insurance reps, clinic staff, and outside medical facilities to provide professional and timely customer service.
• Research and respond to call and written physician and hospital account inquires and requests via inbound calls, the EPIC MyChart portal and in-person.
• Verify insurance eligibility and update the patient registration, which includes filing or re-file of claims to insurance for payment.
• Facilitate to a resolution patient billing disputes and request including communicating key information to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed.
• Collect payments over the phone and in person. Reconcile daily Cash sheets and submit them timely for review and processing. • Review and interpret electronic remits and EOB’s to verify the account balances are correct. This includes making appropriate insurance adjustment corrections and researching denial reasons.
• Review and interpret visit and procedure chart notes to address billing disputes and inquiries regarding ICD-10 and CPT coding data elements to facilitate corrections.
• Communicate via outbound calls, emails and letters to provide the status or resolution of the billing issue or request.
• Provide requested billing records to patients and Attorneys per HIPAA guidelines and company policy. • Assist patients with meeting their Medicaid share of cost and file claims to Medicaid when eligible.
• Review and correct self-pay discounts or package pricing discounts as needed.
• Research and facilitate the processing of insurance and patient payment credits for refund.
• Meet the established individual and team goal standards using the required call and account tracking functions.
• Meet established attendance requirements as outlined by the company attendance policy and department requirements
Qualifications
Experience Requirements
3 years Physician Medical billing including follow-up, and registration preferred
2 years Customer Service, preferably in a phone center environment preferred
Up to 1 year Personal computer including Microsoft Office (Outlook, Word, Excel) preferred
University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
UF Health represents the shared vision and commitment to patient care excellence of more than 22,000 employees of the University of Florida Health Science Center and UF Health Shands health care system.
Offices: 1600 SW Archer Rd, Gainesville, FL 32608, US · 1515 SW Archer Road, Gainesville, FL 32608, US · 1600 SW Archer Road, Gainesville, FL 32608, US · 655 West 8th Street, Jacksonville, FL 32209, US
How many Finance & Accounting jobs are open in Jacksonville, FL right now?
There are currently 1,114 open finance & accounting positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Jacksonville, FL?
Companies currently hiring include FIS, H&R Block, FIS - Fidelity Information Services, Bank of America, ICE, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Jacksonville, FL?
Yes — 368 of the 1114 open finance & accounting positions offer remote or hybrid work (148 remote, 220 hybrid).
How do I apply for Finance & Accounting jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.