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Other, Full-time
bachelor degree
Competitive Salary, Comprehensive Benefits, Continuous Learning And Development Opportunities
Posted 47d ago
~40 hrs/week
Responsibilities
The Senior Client Success Manager provides scaled, outcome-focused support to a broad client base to drive product adoption and value realization. They act as a trusted advisor during key lifecycle moments to mitigate risk and support renewals.
Requirements
Requires 5-7 years of experience in client-facing roles and a bachelor's degree or equivalent experience. Candidates should possess an analytical mindset and strong communication skills, preferably within the fintech or financial services industry.
Full job description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Job Description
About FIS -
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. At FIS, you’ll join inclusive, collaborative teams that innovate together and celebrate success together. If you’re ready to help shape the future of fintech, we’d like to ask you: Are you FIS?
About the Role:
The OnDemand Client Success Manager (CSM) plays a critical role in helping clients realize value from FIS solutions through a scaled, ondemand engagement model. Rather than supporting a single named account portfolio, this role provides flexible, prioritized, and outcome focused support to a broader client base aligned to a specific solution area.
The OnDemand CSM acts as a trusted advisor during key moments in the client lifecycle—driving adoption, addressing challenges, mitigating risk, and supporting renewals—while delivering a consistent, high-quality client experience at scale.
About the Team:
The OnDemand Client Success team is part of FIS’s broader Client Success organization and supports clients through a scaled coverage model designed to deliver efficient, responsive, and measurable value. The team partners closely with Sales, Product, Support, and Professional Services to ensure clients receive the right level of expertise at the right time.
What You Will Be Doing:
Serve as a subject matter expert for assigned solutions, providing guidance to clients focused on adoption, optimization, and value realization.
Manage a scaled portfolio of clients, prioritizing engagement based on client needs, health indicators, and business impact.
Proactively engage clients at key lifecycle moments through timebound, needs based interactions.
Analyze product usage and client health data to identify risks, improve adoption, and support retention.
Collaborate cross functionally with Sales, Product, Support, and Professional Services to resolve issues and deliver successful outcomes.
Capture and communicate client feedback and insights to internal teams to help improve products and client experiences.
Identify and surface expansion signals and value insights to Sales partners as appropriate.
Contribute to renewal efforts by articulating the value clients have realized from FIS solutions.
What You Will Need:
5–7 years of experience in Client Success, Account Management, Client Service/Support, or similar client facing roles.
Bachelor’s degree or equivalent relevant experience; experience in financial services or fintech preferred.
Strong ability to communicate business value clearly and effectively to a variety of client stakeholders.
Analytical mindset with experience using data and reporting tools (e.g., Tableau or similar) to generate insights.
Excellent communication and presentation skills.
Proven ability to manage multiple client interactions simultaneously and thrive in a fast paced, ondemand environment.
Strong collaboration skills and comfort working across sales, technical, and operational teams.
What We Offer You:
A career at FIS is more than just a job—it’s an opportunity to shape the future of fintech. At FIS, you’ll enjoy:
A voice in the future of fintech
Continuous learning and development opportunities
A collaborative and inclusive work environment
Opportunities to give back to the community
Competitive salary and comprehensive benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Unlocking financial technology. Bringing the world’s money into harmony.
At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Information TechnologyBusiness Information SystemsFraud DetectionConsultingBusiness DevelopmentEnterprise SoftwareProfessional ServicesManagement ConsultingBusiness IntelligenceFinTech
How many Finance & Accounting jobs are open in Jacksonville, FL right now?
There are currently 1,114 open finance & accounting positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Jacksonville, FL?
Companies currently hiring include FIS, H&R Block, FIS - Fidelity Information Services, Bank of America, ICE, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Jacksonville, FL?
Yes — 369 of the 1114 open finance & accounting positions offer remote or hybrid work (148 remote, 221 hybrid).
How do I apply for Finance & Accounting jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.