Jacksonville, Florida, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Job Title Service Delivery Management Analyst Lead Intro: At FIS, our technology and our people are moving forwa…
Skills: Service Delivery Management, Client Relationship Management, Escalation Management, Cross-functional Coordination, Service Performance Reporting
Jacksonville, Florida, United States · On-site
Overview Job Purpose Intercontinental Exchange (ICE) is seeking an energetic and highly organized Event Planner to join our marketing team. The position will support the planning and end-to-end execution of events across…
Skills: Event Planning, Vendor Management, Budget Coordination, Project Management, Stakeholder Management
Jacksonville, Florida, United States · Hybrid
Job Description FIS Management Services, LLC seeks Software Engineer Specialists-Payments API Platform (Real Time & Event Driven) in Jacksonville, FL to design, develop, and govern a companywide API and event platform, d…
Skills: Java/Spring Boot, .NET Core, Node.js, Python Flask, RESTful APIs
Jacksonville, Florida, United States · On-site
Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work tog…
Skills: Client Success Management, People Management, Strategic Account Management, Financial Technology, Stakeholder Management
Jacksonville, Florida, United States · Hybrid
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time e…
Skills: Enterprise Risk Management, Control Testing, Risk Governance, Second Line of Defense, RCSA
Jacksonville, Florida, United States · Hybrid
Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleague…
Skills: Financial Planning & Analysis, Forecasting, Long-range Planning, Financial Modeling, Performance Management
Jacksonville, Florida, United States · On-site
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirem…
Skills: Leadership, Business Development, Retail Banking, Sales Management, Coaching
Jacksonville, Florida, United States · On-site
Job Description Summary As a Land Acquisition Manager working for Taylor Morrison you will identify, evaluate and acquire properties that competitively position the division for success. Work to meet or exceed “commit to…
Skills: Communication, Leadership, Multi-Tasking, Negotiation, Prioritization
Jacksonville, Florida, United States · On-site
Department MedNexus-OPS Compensation This role provides administrative, operational, and strategic support to advance MedNexus priorities. The position serves as a central coordination point for executive communications,…
Skills: Executive Support, Calendar Management, Board Relations, Office Operations, Event Coordination
Jacksonville, Florida, United States · Remote OK
$91k–$136k/yr
Work Location: Jacksonville, Florida, United States of America Hours: 40 Pay Details: $91,000.00 - $136,240.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth oppo…
Skills: KYC Pipeline Management, People Management, Regulatory Compliance, Client Due Diligence, Excel
Jacksonville, Florida, United States · Hybrid
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time e…
Skills: Social Media Strategy, Content Creation, Social Media Analytics, Short-form Video Production, Community Engagement
Jacksonville, Florida, United States · On-site
$55k/yr
Department Small Business Development Center (SBDC) Compensation $55,000.00 to Negotiable Annual General Description/Primary Purpose The Senior Small Business Consulting Coordinator provides advanced small business consu…
Skills: Small Business Consulting, Business Planning, Financial Management, Growth Strategies, Technology Adoption
Jacksonville, Florida, United States · Hybrid
$42k–$54k/yr
Train on site/ Home Office Program This position requires you to complete training on site at 14000 Citicards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program …
Skills: Customer Service, Microsoft Office, Windows Operating Systems, Verbal Communication, Written Communication
Jacksonville, Florida, United States · Hybrid
$63k–$77k/yr
Associate Professional Services Consultant This is a hybrid position based in Jacksonville, Florida, requiring three days per week in the office and offering the flexibility to work remotely two days per week. About the …
Skills: Analytical Skills, Problem Solving, Client Consulting, Business Analysis, Software Implementation
Jacksonville, Florida, United States · Remote OK
$140k–$238k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About Us: We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champ…
Skills: Sales Leadership, Team Coaching, Pipeline Management, Executive Presentation, Negotiation
Denver, Colorado, United States · Remote OK
$113k–$162k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion divers…
Skills: Account Management, Strategic Partnership, Executive Relationship Building, Sales Origination, Revenue Growth
Jacksonville, Florida, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description FIS Management Services, LLC seeks Product Support Representative Seniors in Jacksonville, FL to administer nece…
Skills: Product Support, API Troubleshooting, Treasury Management Systems, SQL, Oracle Scripting
Jacksonville, Florida, United States · On-site
Overview CG Railway is seeking a Staff Accountant – Revenue, Reconciliations & Close Support to join its Finance & Accounting team in Jacksonville, Florida. This role is ideal for an accounting professional who has found…
Skills: Account Reconciliations, Financial Analysis, Month-end Close, Revenue Recognition, Billing Audits
Jacksonville, Florida, United States · Hybrid
Job Description FIS Management Services, LLC seeks Product Support Representative Seniors in Jacksonville, FL to administer necessary product requirements to maintain consistent account control of clients using FIS softw…
Skills: Product Support, API Troubleshooting, Treasury Management, SQL, Oracle Scripting
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Job Description At FIS, our technology and our people are moving forward. We ad…
Skills: Production Operations, Process Automation, Quality Assurance, Risk Management, Data Analysis
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Lead service delivery for premium client accounts, acting as the primary point of contact for communication and escalations. Coordinate across internal technical and operational teams to resolve issues and deliver high-touch client experiences.
Requires experience in service delivery or operations coordination with strong executive-level communication skills. A bachelor's degree or equivalent experience is required, with a preference for backgrounds in financial or banking services.
Job Title
Service Delivery Management Analyst Lead
Intro:
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the Role
You will lead service delivery management for a portfolio of premium, client-facing accounts, ensuring exceptional service and operational coordination. Acting as the primary point of contact, you will manage communication, escalations, and service performance across internal teams. This role focuses on delivering a high-touch, “silk glove” client experience while ensuring issues are resolved efficiently. Success is measured by client satisfaction, responsiveness, and the ability to coordinate timely solutions across complex environments.
What You Will Be Doing
• Serve as the primary point of contact for a portfolio of assigned premium clients
• Deliver high-touch, client-facing service aligned to elevated service expectations
• Coordinate across infrastructure, operations, CX, and internal teams to resolve client issues
• Manage escalations, ensuring timely updates, ownership, and resolution accountability
• Troubleshoot service concerns by identifying root ownership and driving resolution paths
• Communicate service status, incidents, and updates clearly and proactively to clients
• Develop and deliver recurring client reports (weekly, biweekly, monthly) on service performance
• Monitor service health, including outages, incidents, and failures, and coordinate responses
• Maintain strong, fast-paced communication across multiple stakeholders and teams
• Build trusted client relationships through responsiveness, transparency, and consistent delivery
Required Qualifications
• Experience in service delivery, client management, or operations coordination roles
• Strong client-facing communication skills with ability to manage executive-level interactions
• Proven ability to manage escalations and drive resolution across cross-functional teams
• Experience coordinating technical and operational teams without direct authority
• Strong problem-solving skills with ability to quickly assess issues and determine next steps
• Ability to manage multiple clients, priorities, and communications simultaneously
• Experience preparing and delivering service performance reports and metrics
• Bachelor’s degree or equivalent combination of education and relevant experience
Preferred Qualifications
• Experience supporting financial services, treasury services, or banking operations
• Familiarity with service management tools and incident tracking platforms
• Experience working in high-touch or premium client service environments
• Knowledge of service level agreements and performance management practices
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
There are currently 746 open finance & accounting positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include FIS, Bank of America, FIS - Fidelity Information Services, ICE, VyStar Credit Union, among others. Browse the listings above to see every active employer.
Yes — 224 of the 746 open finance & accounting positions offer remote or hybrid work (70 remote, 154 hybrid).
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