Position Description Lead Relationship Banker Identifying Information: LCNB National Bank Department: Branch OperationsReports To: Andrew Dent, Branch OfficerLocation: Dent Office, 6581 Harrison Ave. Cincinnati, OH 45247…
Skills: Customer service, Leadership, Coaching, Team building, Relationship building
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$19/hr–$21/hr
Full-time
high school
Posted 16d ago
~40 hrs/week
Responsibilities
The Lead Relationship Banker oversees daily teller line operations while providing exceptional customer service and building strong client relationships. They also mentor and coach associates to ensure operational accuracy and adherence to banking policies.
Requirements
A High School Diploma or GED is required, with a preference for previous banking, leadership, and cash handling experience. Candidates must be able to perform essential functions and obtain an Ohio Notary Public commission within three months.
Full job description
Position Description
Lead Relationship Banker
Identifying Information: LCNB National Bank
Department: Branch Operations
Reports To: Andrew Dent, Branch Officer
Location: Dent Office, 6581 Harrison Ave. Cincinnati, OH 45247
Status: Full-Time Hourly Non-Exempt
Bank Operation Hours: Monday - Friday 8:15am-5:15pm
Position Purpose: LCNB National Bank is seeking a Lead Relationship Banker for our Dent Office. This role serves as a customer experience leader by building strong customer relationships, delivering exceptional service, and creating a welcoming and efficient banking environment. The Lead Relationship Banker assists customers with transactions, account inquiries, service requests, and problem resolution while identifying opportunities to meet their financial needs through appropriate products, services, and referrals. In addition, this position provides operational leadership for the teller line by overseeing daily activities, supporting workflow efficiency, ensuring compliance with policies and procedures, and serving as a resource for associates through guidance, coaching, and support. The Lead Relationship Banker helps promote a consistent, seamless customer experience while contributing to the overall success of the branch.
Essential Duties and Responsibilities
Deliver an exceptional customer experience by building positive relationships, actively listening to customer needs, and providing friendly, accurate, efficient, and personalized service.
Serve as a customer service leader and role model by promoting a culture focused on relationship building, responsiveness, and service excellence.
Oversee the day-to-day operations of the teller line to ensure efficient workflow, operational accuracy, and a positive customer experience.
Accurately process customer transactions, including deposits, withdrawals, payments, and other account-related activities, while maintaining and balancing a cash drawer in accordance with established procedures.
Resolve customer questions, concerns, account discrepancies, and service issues in a professional and timely manner, serving as the primary resource for more complex situations.
Coach, mentor, and support teller line associates by providing guidance, training, and ongoing feedback to enhance performance and customer service delivery.
Identify customer financial needs and connect customers with appropriate products, services, and other areas of the bank to help achieve their financial goals.
Protect customer information by maintaining confidentiality and ensuring compliance with all internal controls, banking regulations, policies, and procedures.
Answer customer calls and accurately document, process, and maintain information within applicable systems and databases.
Collaborate with branch leadership, retail associates, and other departments to support daily operations and deliver a seamless customer experience.
Apply and promote job-related knowledge, policies, procedures, and regulatory requirements necessary to effectively perform assigned duties and responsibilities.
Perform additional duties and responsibilities as assigned.
Skills/Competencies
Passion for delivering exceptional customer service and creating positive customer experiences
Strong leadership, coaching, and team-building skills
Excellent interpersonal and relationship-building abilities
Professionalism and commitment to representing the bank positively
Strong verbal and written communication skills
Ability to lead by example and influence positive outcomes
Strong problem-solving, critical thinking, and decision-making abilities
Ability to identify customer needs and recommend appropriate solutions
Cash handling and transaction-processing skills
Strong computer proficiency and ability to learn banking systems
Accuracy and attention to detail
Ability to recognize discrepancies, verify information, and ensure accuracy and completeness in work products
Ability to manage multiple priorities and adapt in a fast-paced environment
Education/Experience
High School Diploma or GED equivalent required
Previous banking experience (preferred)
Leadership, Supervisory, or coaching experience (preferred)
Customer service experience (preferred)
Cash handling experience (preferred)
Ohio Notary Public (or the ability to obtain commission within first three months of employment)
Working Conditions
Must be able to remain in a stationary position 50% of the time
Occasionally move/traverse to access files and equipment
Constantly operates a computer and other office equipment
Occasionally moves coin bags weighing up to 50 lbs.
Occasionally will need to travel up to a 30-mile radius
Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans
When you see LCNB, you see green. And Green Means Go. Let's go Further Together.
Industry
Banking
Company size
201-500 employees
Founded
1877
Headquarters
Lebanon, Ohio
LinkedIn followers
2,245
Since 1877, LCNB National Bank has proudly upheld a strong tradition of building trusted relationships with our customers and the communities we serve.
Whether you need personal or business banking, lending solutions, or trust and investment services, LCNB is where friends and families turn for experienced, caring bankers - professionals who live and work in the same neighborhoods as you.
LCNB National Bank is recognized as a certified age-friendly employer.
Offices: 105 N Broadway St, Lebanon, Ohio 45036, US · 2 North Broadway, Lebanon, Ohio 45036, US · 765 Niles Rd, Fairfield, OH 45104, US · 794 NW Washington Blvd, Hamilton, Ohio 45013, US · 4441 Marie Dr, Middletown, Ohio 45044, US
How many Finance & Accounting jobs are open in Cincinnati, OH right now?
There are currently 1,157 open finance & accounting positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Cincinnati, OH?
Companies currently hiring include Fifth Third Bank, Western & Southern Financial Group, U.S. Bank, Great American Insurance Group, Worldpay, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Cincinnati, OH?
Yes — 457 of the 1157 open finance & accounting positions offer remote or hybrid work (101 remote, 356 hybrid).
How do I apply for Finance & Accounting jobs in Cincinnati, OH?
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