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Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Loan Resolution Specialists …
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Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · Hybrid
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Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · Hybrid
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Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · Hybrid
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Twin Falls, Idaho, United States · On-site
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Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · Remote OK
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Cincinnati, Ohio, United States • On-site
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The Loan Resolution Specialist communicates with delinquent customers via phone, email, and text to resolve payment issues and reduce losses. They also handle inbound inquiries regarding hardship, complaints, and account adjustments while maintaining detailed documentation of all interactions.
Candidates must be fluent in English and Spanish and possess 3-4 years of experience in collections and customer service. A high school diploma or equivalent is required, along with proficiency in Microsoft Suite and strong organizational skills.
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating Concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Communicates with late stage delinquent customers via outbound collection calls/emails/texts using English and Spanish languages to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
· Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
· Communicates as necessary to third-party servicer account changes or required adjustments
· Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
· Performs skip tracing activities as needed to locate and contact delinquent customers
· Document all customer interactions/account activities with concise and detailed account notes
· Adhere to all Dividend policies and procedures, including State and Federal collection regulations
· Other projects and duties as assigned
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
· Fluent in English and Spanish languages.
· High School diploma or equivalent
· 3-4 years of Collections and Customer Service Experience
· Strong organizational skills and attention to detail
· Excellent written and verbal communication skills
· High-level proficiency in Microsoft Suite
· Ability to multitask, prioritize projects, and report to several managers
· A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
· Ability to work independently as well as collaboratively
· Desire to work in an entrepreneurial but highly professional culture
· Experience with Salesforce preferred
Dividend -Bilingual Loan Resolution Specialist (Collections)At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
At Fifth Third Bank, everything we do is rooted in our purpose: to improve the lives of our customers and the well-being of our communities. Since our founding in 1858, we’ve been committed to creating a better financial experience by empowering our customers and clients to achieve what matters most. Our unified strength is grounded in the individual passion and diversity of more than 20,000 employees who work collaboratively to deliver a better tomorrow to everyone we serve. We offer a strong culture, opportunities for growth 401k match, wellness options, comprehensive insurance plans and additional resources you need to build a lasting and rewarding career path here. Headquartered in Cincinnati, Ohio, we are among the largest money managers in the Midwest. We operate four main businesses—Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management—and a network of financial centers in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia, North Carolina and South Carolina. Consumers also have access to approximately 54,000 Fifth Third fee-free ATMs across the United States. Fifth Third Bancorp is a diversified financial services company and is the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution. Explore Fifth Third career opportunities at: https://www.53.com/content/fifth-third/en/careers.html Fifth Third Bank, N.A., Member FDIC. Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. M/F/D/V
Offices: 38 Fountain Square Plaza, Cincinnati, Ohio 45202, US
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