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Full-time
high school
Posted 17d ago
~40 hrs/week
Responsibilities
The Universal Banker 2 provides front-line customer service, processes transactions, and handles account maintenance while supervising other staff members. They are responsible for vault management, facilitating team meetings, and ensuring compliance with banking laws and internal procedures.
Requirements
Candidates must have 1-3 years of banking experience including cash handling and customer service, with 1-2 years of supervisory experience preferred. A high school diploma or equivalent is required, along with proficiency in MS Office and a valid driver's license.
Full job description
Description
Position Summary:
The Universal Banker is the core role within the retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch.
The Universal Banker 2, as directed, provides day-to-day direction to other Universal Bankers, approves transactions and assigns work. Performs primary and advanced duties including check verification, wire transfers, and facilitation of team meetings.
Duties and Responsibilities:
Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures.
Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions.
Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.
Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification.
Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system.
Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy.
May float to other bank branches as needed.
Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
Other Duties as assigned.
The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Requirements
Qualifications and Skills:
1-3 Years of banking experience is required. Experience must include cash handling and customer service.
1-2 years of experience as a supervisor, mentor or team leader is preferred.
Strong understanding of banking laws and regulations is required.
Notary Public is preferred.
High School Diploma or equivalent is required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred.
Driver's license is required (for float positions)
Necessary competencies:
Active Listening
Change Champion
Coaching
Communication
Conflict Resolution
Organizational Savvy
Process Oriented
Service Orientation
Physical Environment:
While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
The employee must occasionally lift and/or move up to 25 pounds.
The noise level in the work environment is usually quiet to moderate.
This position is performed in a retail bank setting.
Employee must be able to work days and hours that branch is open including weekends and overtime as needed.
As a Minority Depository Institution (MDI), we provide opportunities for underserved communities to meet their goals.
Industry
Banking
Company size
11-50 employees
Founded
1893
Headquarters
Cincinnati, OH
LinkedIn followers
607
We are proud to be a Minority Depository Institution (MDI), a community-based bank that provides focused financial services, tools, and education to promote economic growth and stronger neighborhoods in historically undeserved communities.
Equal Housing Lender. Member FDIC.
Offices: 7800 E Kemper Rd, Cincinnati, OH 45249, US · 3533 Warsaw Ave, Cincinnati, Ohio 45205, US · 6570 Gracely Drive, Cincinnati, OH 45233, US
How many Finance & Accounting jobs are open in Cincinnati, OH right now?
There are currently 1,157 open finance & accounting positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Cincinnati, OH?
Companies currently hiring include Fifth Third Bank, Western & Southern Financial Group, U.S. Bank, Great American Insurance Group, Worldpay, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Cincinnati, OH?
Yes — 458 of the 1157 open finance & accounting positions offer remote or hybrid work (101 remote, 357 hybrid).
How do I apply for Finance & Accounting jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.