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Medical Customer Service Representative (Onsite) - 1st and 2nd Shifts Available!
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$16/hr–$18/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, HSA, FSA, 401(k) with company match
Posted 1d ago
~40 hrs/week
Responsibilities
The representative will manage inbound and outbound calls to assist patients with medical billing inquiries and payment plans. They are responsible for documenting account interactions and ensuring compliance with federal and state healthcare regulations.
Requirements
Candidates must have at least one year of call center experience and a high school diploma or GED. Proficiency in PC-based applications like Microsoft Office is required, along with the ability to work onsite in Charlotte, NC.
Full job description
About Us:
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role:
Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Title: Medical Customer Service Representative
Interviews & Start Date: Interviewing now through 10/02/2026 for 10/12/2026 start date
Schedule: 8am - 5pm or 11am - 8pm Eastern Time, Monday – Friday
Compensation: $16 - $18/hr base pay + $2/hr shift differential for hours worked between 4pm - 8pm + performance incentives
Key Responsibilities:
Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following established procedures to resolve patient account balances:
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Skills & Competencies:
Compassion
Communication
Problem-solving
Teamwork
Time management and sound decision-making skills
Required Qualifications:
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Preferred Qualifications:
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a variety of situations, including those that escalate
Employment eligibility:
Candidates must be legally authorized to work in the United States at the time of hire
The company does not provide employment visa sponsorship for this position
As a condition of employment, a pre-employment background check will be conducted
What We Offer:
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Meduit was born out of a drive for excellence and a passion for new ideas for improving revenue cycle management for healthcare organizations and the patients they serve. Today, Meduit is a parent organization where leading RCM companies, including MedA/Rx and Receivables Management Partners (RMP), collaborate to identify and measure best practices, leverage one another's unique strengths, collaborate for results, and serve healthcare clients on a unified solutions platform.
Meduit is one of the nation’s leading Revenue Cycle Management (RCM) companies with decades of experience in the RCM healthcare arena, serving more than 500 hospital and physician practices in 47 states. Meduit combines a state-of-the-art accounts receivable management model with advanced technologies and an experienced people-focused team that takes a compassionate and supportive approach to patient engagement. Meduit significantly improves financial, operational and clinical performance, maximizing cash acceleration and ensuring that healthcare organizations can dedicate their resources to providing more quality healthcare services to more patients. For more information, please visit MeduitRCM.com.
Offices: 4135 South Stream Blvd., Suite 400, Charlotte, NC 28217, US
How many Finance & Accounting jobs are open in Charlotte, NC right now?
There are currently 2,179 open finance & accounting positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Charlotte, NC?
Companies currently hiring include Bank of America, Truist, Wells Fargo, SMBC Group, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Charlotte, NC?
Yes — 1045 of the 2179 open finance & accounting positions offer remote or hybrid work (175 remote, 870 hybrid).
How do I apply for Finance & Accounting jobs in Charlotte, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.