A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and …
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Full-time
Supportive and Inclusive Community, Professional Growth Opportunities, Culture of Innovation and Collaboration
Posted 46d ago
~40 hrs/week
Responsibilities
The role involves resolving customer queries, performing initial troubleshooting, and managing urgent issues to minimize downtime. The engineer is responsible for maintaining production environment availability at 99.5% and meeting established SLAs.
Requirements
Candidates need 4-5 years of experience in Engineering or IT Application Support, with strong proficiency in Linux and SQL/PL SQL. A background in Fin-tech and willingness to participate in an on-call process are preferred.
Full job description
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth. We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
Resolve basic customer queries and perform initial troubleshooting, to ensure prompt and effective resolution of common customer issues, improving customer satisfaction and reducing wait times for support.
Escalate complex cases as needed, to ensure specialized handling and efficient resolution.
Actively participate in training sessions and workshops to improve skills continuously and industry knowledge.
Gather customer feedback during interactions and contribute to the team's efforts, identify areas for improvement, and support processes to meet customer needs better.
Analyze urgent issues within 24 hours and fix them quickly to prevent them from happening again. Restore normal operations fast to minimize downtime and customer impact.
Maintain production environment availability at a minimum of 99.5% for unplanned application outages, to ensure high reliability and minimize unplanned outages, providing a smooth experience for customers.
Respond fast to minimize impact, restore services, and keep customer trust. Meet SLAs during incidents to ensure good service and reliability
Requirements
4-5 years in Engineering or IT Application Support.
Fin-tech background is a plus.
Accepting on-call process.
Strong understanding of application support processes and best practices.
Strong Linux knowledge (scripting, searching, operating, etc.)
Strong SQL/PL SQL knowledge.
Organized with a highly focused attention to detail.
Strong result-oriented and customer-focused mentality.
Benefits
Embark on an exciting journey with the Fin-Tech Experts.
Join a workplace that actively encourages and supports all talents.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
The fastest and easiest way to pay bills and recharge credit in Egypt
Industry
Financial Services
Company size
10,001+ employees
Founded
2021
Headquarters
Cairo, Al
LinkedIn followers
65,020
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
Offices: 12G / 4 اللاسلكي أمام بوابة حديقة المعادى التكنولوجية، Zahraa Al Maadi, Maadi, Cairo Governorate, Cairo, Al, EG
How many Finance & Accounting jobs are open in Cairo, Egypt right now?
There are currently 499 open finance & accounting positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Cairo, Egypt?
Companies currently hiring include HSBC, Al Ahly Momkn, Network International, Yassir, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Cairo, Egypt?
Yes — 120 of the 499 open finance & accounting positions offer remote or hybrid work (18 remote, 102 hybrid).
How do I apply for Finance & Accounting jobs in Cairo, Egypt?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.