Cairo, Cairo, Egypt · On-site
Role Summary The Account Operations Team Leader is responsible for overseeing the KYC validation process and managing all case handling workflows within the Account Operations team. The role ensures compliance with regul…
Skills: KYC Validation, Document Control, Case Management, Account Suspension, Customer Care Coordination
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The KYC Team Leader oversees the KYC validation process and manages case handling workflows within the Account Operations team. They ensure compliance with regulatory requirements and drive timely resolution of cases from document validation to account activation.
Candidates should have a bachelor's degree in a relevant field and 3-5 years of experience in KYC or account operations, with at least 1-2 years in a leadership role. Familiarity with regulatory compliance and strong attention to detail are essential.
Role Summary
The Account Operations Team Leader is responsible for overseeing the KYC validation process and managing all case handling workflows within the Account Operations team. The role ensures compliance with regulatory requirements, maintains high accuracy standards, and drives timely resolution of all case types — from initial document validation through to account activation and bank submission.
Key Responsibilities
1. KYC Validation & Document Control
2. Re-sign Case Management
3. Account Suspension & Unsuspension
4. Pending Upload & Missing Evidence Cases
5. Invalid, Broken & Expired NID Management
6. Account Life Cycle (ALC) Management
7. Bank Rejection Handling
Qualifications & Requirements
Education
Experience
Skills & Competencies
Key Performance Indicators (KPIs)
Why Join dopay?
Why Join dopay?
Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond!-
Ditch outdated Payroll Payments with dopay!
dopay is a fintech company that delivers smart, modern, and best in class payroll payment solutions, built on secure and fast technology. We believe every employee and worker deserves access to financial services with dignity — digital financial services built on global standards and the latest technologies. And we believe every business owner deserves a smart, simple, and secure system to manage payroll without complexity, saving them time and effort so they can focus on what matters most — their business and their people. That’s why we designed the entire dopay ecosystem to serve all types of companies and employees — especially sectors that struggle to access banking services — helping them shift to a modern, best in class payroll payout solution with no minimum or maximum employee requirements. Our vision is that every person, regardless of their job or income, has the right to access high quality financial services easily, simply, and with dignity. And we are building this ecosystem day by day to make sure no one gets left behind. This isn’t a luxury — it’s a basic right for everyone who works and earns a living.
Offices: Cairo, EG · London, GB · Abu Dhabi, AE
Ditch outdated Payroll Payments with dopay!
dopay is a fintech company that delivers smart, modern, and best in class payroll payment solutions, built on secure and fast technology. We believe every employee and worker deserves access to financial services with dignity — digital financial services built on global standards and the latest technologies. And we believe every business owner deserves a smart, simple, and secure system to manage payroll without complexity, saving them time and effort so they can focus on what matters most — their business and their people. That’s why we designed the entire dopay ecosystem to serve all types of companies and employees — especially sectors that struggle to access banking services — helping them shift to a modern, best in class payroll payout solution with no minimum or maximum employee requirements. Our vision is that every person, regardless of their job or income, has the right to access high quality financial services easily, simply, and with dignity. And we are building this ecosystem day by day to make sure no one gets left behind. This isn’t a luxury — it’s a basic right for everyone who works and earns a living.
Offices: Cairo, EG · London, GB · Abu Dhabi, AE
