Job DetailsJob Location: Birmingham, AL 35233About Diamond Baseball Holdings: Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League…
Skills: Ticket Operations, Budget Management, Data Integrity, Staff Training, Customer Service
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Other
bachelor degree
Posted 9d ago
Apply by Sep 3
~40 hrs/week
Responsibilities
The Regional Director of Ticket Operations oversees ticket fulfillment, system management, and financial reporting across three Minor League Baseball teams. This role also involves leading and training staff while ensuring high-quality customer service and operational security at all venues.
Requirements
Candidates must have at least 4 years of experience in ticket operations and proficiency with major ticketing platforms like Tickets.com and Ticketmaster. A bachelor's degree in Business or Sports Management is preferred, along with strong analytical and communication skills.
Full job description
Job DetailsJob Location: Birmingham, AL 35233About Diamond Baseball Holdings:
Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.
With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.
Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.
Position Overview
The Regional Director of Ticket Operations will oversee the implementation and execution of ticket operations across three teams – Gwinnett Stripers, Birmingham Barons, and Rome Emperors. This role is responsible for developing and leading a qualified ticket operations staff at each location, ensuring seamless ticket fulfillment and exceptional customer service. The role requires collaboration with multiple internal departments, budget management, and ticketing system oversight across all venues.
Primary Responsibilities
Oversee all facets of ticket operations for events across multiple venues within the region, with both in-person and virtual support. Manage the renewal process for season tickets at each location, including invoicing, inventory management, and distribution of all-season ticket plans. Collaborate with ticket sales, marketing, corporate partnerships, finance, and other departments across teams to align on ticketing needs, financial reporting, and event planning. Manage the integrity, accuracy, and governance of all ticketing data across three markets, ensuring consistent and reliable distribution of information Ensure efficient, accurate, and timely reporting on ticket sales activity and performance. Administer, maintain, and oversee all ticketing system operations, including uploading and managing events across the regional ticketing platforms. Serve as a point of contact with Tickets.com, Ticketmaster and other ticketing vendors, overseeing systems such as Archtics, TM1, and third-party APIs (e.g., FEVO). Manage budget goals for ticket operations, including monitoring operating expenses across all locations. Ensure the security of box offices, including managing daily revenue reports, safeguarding funds, and maintaining procedural compliance. Provide coaching, training, and feedback to the ticket operations and full-time staff across all teams to ensure high performance and professional development. Deliver exceptional customer service to fans, clients, and internal stakeholders. Other duties as assigned.
QualificationsQualifications
Strong attention to detail, excellent communication, and exceptional customer service skills. Proven ability to adapt to changes, work under pressure, and deliver accurate results in a fast-paced environment. Proficiency with Microsoft Office programs: Outlook, Excel, Word, PowerPoint. Extensive experience with ticketing platforms, particularly Tickets.com and Ticketmaster, and related tools such as EMT, FEVO, and Access Manager. Ability to work independently while fostering collaboration and effective working relationships across teams. Strong oral and written communication skills, with a focus on execution and analytical capabilities. Ability to motivate and manage ticket operations staff at multiple locations.
Experience Requirements
Bachelor’s Degree in Business, Sports Management, or a related field preferred. A minimum of 4 years of experience managing ticket operations in a similar environment.
Related keywords
Ticket OperationsMinor League BaseballSports ManagementTickets.comTicketmasterArchticsTM1FEVOAccess ManagerBudgetingFinancial ReportingInventory ManagementBox Office ManagementData GovernanceEvent PlanningStaff Development
Founded in 2021, Diamond Baseball Holdings (DBH) is committed to elevating fan experiences, creating “centers of energy,” fostering dynamic engagements for brands and highlighting the evolution of the Minor League Baseball environment. It is grounded in a deep-rooted appreciation for traditions, community and the sport of baseball. ⚾
How much do Finance & Accounting jobs in Birmingham, AL pay?
Based on 124 listings with disclosed salaries, most finance & accounting jobs in Birmingham, AL pay between $38k–$140k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Birmingham, AL right now?
There are currently 376 open finance & accounting positions in Birmingham, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Birmingham, AL?
Companies currently hiring include Regions Bank, PNC, Guidehouse, Encompass Health, Protective Life, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Birmingham, AL?
Yes — 114 of the 376 open finance & accounting positions offer remote or hybrid work (41 remote, 73 hybrid).
How do I apply for Finance & Accounting jobs in Birmingham, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.