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The role involves owning the end-to-end onboarding journey for customers by integrating Voice AI Agents into their existing systems and workflows. You will architect technical integrations, shape conversational experiences, and measure performance to ensure long-term customer success.
Requirements
Requires 3+ years of experience in a technical customer-facing role with proficiency in APIs and middleware coding. Candidates must possess strong strategic problem-solving skills, excellent communication, and a willingness to travel up to one week per month.
Full job description
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
As an AI Forward Deployed Engineer at Regal you’re the product owner of each customer’s onboarding journey. Imagine taking the reins of a micro “product launch” for every new customer. You’ll be responsible for bringing our Voice AI Agents to life in production.
This role is for someone who doesn’t know the meaning of “not my problem.” You take end-to-end ownership, step into ambiguity, and do what it takes to move customers forward. It’s a unique opportunity to work with founders at the forefront of AI innovation and define the next generation of customer experiences.
If you love operating at the intersection of technical execution and product strategy—turning business objectives into real product experiences and approaching each deployment like a tightly scoped MVP—this role was built for you.
\nRESPONSIBILITIES:
Accelerate Customer Deployments: Execute end-to-end deployments by treating onboarding as a mini product cycle, integrating AI Agents seamlessly into customer systems and workflows to move the needle on key business metrics.
Own the Product Vision (Per Deployment): Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns Regal’s capabilities with their strategic objectives.
Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate Regal into the customer’s existing systems.
Shape Conversational Experiences: Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is Regal’s signature.
Measure, iterate, and adapt: Build reporting to measure AI Agent performance, partner with customers to refine post-call analysis, and create a roadmap of A/B tests to continuously improve accuracy and outcomes.
Stakeholder Management: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
Unlock Future Value: As customers gain confidence, surface new use cases and features that can drive ongoing value. Use your product and commercial mindset to spot expansion opportunities and ensure each deployment isn’t just a one-off success, but the start of a long-term partnership.
ABOUT YOU:
Technical Chops: 3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant or a PM in a tech environment). Comfort working with APIs, writing a bit of middleware code when needed, and framing product capabilities for executive stakeholders.
Strategic Problem-Solving: You look beyond the immediate ask, synthesizing business needs, user experience, and platform constraints into a cohesive product vision—and executing on it.
Outstanding Communication: Whether you’re writing a project brief, presenting call flow diagrams, or explaining data integration steps to a CTO, you tailor your message and ensure everyone understands the big picture.
Relentless Ownership: “Not my problem” isn’t in your vocabulary. You’re accountable for the success of each deployment, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time.
Curiosity for AI & Voice: You’re excited about the potential of Voice AI. Maybe you’ve dabbled in conversational design, prompt engineering, or user research for voice interfaces. You’re eager to learn more and push the envelope on what’s possible.
Entrepreneurial DNA: You thrive in fast-paced, ambiguous environments where you can shape processes, influence product direction, and drive revenue. Your adaptability and growth mindset help you navigate change and complexity with ease.
Ability to travel: You should expect to travel 1 week per month. When launching a new customer, you’ll travel to their office (if they are in person), and periodically thereafter to meet with execs.
BENEFITS/PERKS:
We care about your health!
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
We care about future you!
401k Plan
Paid parental leave
Pre-tax commuter benefits
We care about connection!
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!
\n
$135,000 - $180,000 a year
The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.
\n
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and encouraged 5x/week.
Transform your customer experience with Voice AI Agents.
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2020
Headquarters
New York
LinkedIn followers
9,440
Total funding
$82M
Regal is the AI Agent Platform for enterprise CX.
Generative AI Agents are transforming customer expectations and the types of customer experiences business can build. The biggest opportunity is in support, sales and operations calls at consumer businesses.
Regal helps overcome three hurdles:
1. We make it easy to build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and always available.
2. We connect with your first-party customer data to perfect every customer conversation.
3. We give you the A/B testing tools needed to test a blend of Regal AI Agents and your AI-enhanced human agents, and build a culture of continuous improvement in your contact center without requiring engineering resources.
Based on 4874 listings with disclosed salaries, most engineering jobs in New York, NY pay between $85k–$225k per year. Individual offers vary with seniority, company size, and specialization.
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