Field Service Organization (FSO) Central Operations Director, Non-Technical Project/Program Director
Phoenix, Arizona, United States · On-site
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$160k–$220k/yr
Full-time
Supportive Work Culture, Professional Growth Programs, Health And Wellbeing Programs, Bonus, Stock Award Program
Posted 26d ago
~40 hrs/week
Responsibilities
Lead the Central Operations team to support the Field Service Organization's strategic projects and ensure alignment with site leaders. Manage headcount, operational KPIs, and the delivery of strategic programs to improve productivity and gross margin.
Requirements
Requires strong people management experience and a background in field operations and service business financials. Candidates must possess excellent project management skills and the ability to drive continuous process improvement in complex environments.
Full job description
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Reporting to the Regional SPO Head, the non-Technical Program Director will work with the newly expanded Field Service Organization (FSO) Strategic Program Office (SPO), which is focused on strategic projects and program management. This role will lead the Central Operations team, which is responsible for supporting the SPO and facilitating cadence and alignment with FSO site leaders and administrators to enable the organization to successfully execute its strategy.
The role will help develop and design supporting materials for effective communication across FSO teams, as well as with other internal local and headquarters stakeholders, to help drive organizational priorities and deliver the DOW. At a time of significant growth and transformation within Applied Materials, this is a critical role, and the individual in this position will be a key member of the regional FSO team.
This position will be located in AMNA, with a preference for Austin, Phoenix, Hillsboro, Richardson, or Boise.
KeyResponsibilites:
This position willbe located inAMNA, with a preference for Austin, Phoenix, Hillsboro, Richardson, or Boise.
Provides leadership within the team and functional areas that deliver strategic focus to the AGS FSO.
Works closely with the FSO team to provide guidance and co-develop quarterly operational reports that meet and exceed company expectations.
Ensuresoperationalobjectivesare implemented and executed effectively by FSO leaders, resulting in the successful achievement of SPO KPI and productivity project/programobjectives.
Maintains full responsibility for headcount management within the FSO team, including Customer Engineers, Field Managers, and Site Operations Administrators, ensuringappropriate headcountallocation to achieve productivity and financial goals.
Delivers operational insights and leadership while driving solutions to overlooked issues, including operational KPIs that can improve gross margin, engineerutilization, and productivity.
Proactively collaborates with cross-functional teams within the region and at headquarters to support decision-making and change management initiatives.
Ensures that specific project and programobjectivesare defined for areas of responsibility and that necessary preliminary activities (e.g., defining outcomes, milestones, feasibility studies, and resource planning) are completed to enable effective execution.
Ensures that all assigned projects and programs are completed according to predetermined requirements, with particular attention to product/process specifications, project/program costs, resourceutilization, andtimelycompletion.
Ensuresthat all phases of project, program, and/or process development aredocumentedand that required information is communicated, shared, or transferred appropriately across functional areas.Ensurescompliance with company policiesregardingengineering/laboratory notebooks, patents, confidentiality, and safety.
Ensures that theutilizationof all material and financial resources is carried out in an effective manner.
Effectively assigns work to team members, supporting professional development while maximizing organizational productivity.
Spearheads the research and development ofnew technologies, asappropriate, and ensures that newly developed processes, designs, and methodologies are incorporated into Applied Materials products and services or shared with other areas as needed.
Qualifications & Requirements
Ability to act as a key influencer and change agent, while proactively driving continuous process improvement.
Peoplemanagement experience, field operationalknowledge, understanding of the service business, and knowledge of key financial fundamentals preferred.
Excellent written and verbal communication skills; highly disciplined and responsive.
Ability toobserve, provide clear direction, develop team members, and build trust among colleagues.
Strong project management skills with the ability to successfully lead multiple global projects.
Usesanalytics and data to drive effective business practices and decision-making.
Solution-oriented approach to managing ambiguous and complex projects and programs.
Field Service experience at Applied Materials preferred.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Related keywords
Materials EngineeringSemiconductorField Service OrganizationSPOKPIGross MarginEngineer UtilizationChange ManagementResource AllocationStrategic Program OfficeAMNAMaterials Science
We deliver material innovation that changes the world.
Industry
Semiconductor Manufacturing
Company size
10,001+ employees
Founded
1967
Headquarters
Santa Clara, CA
LinkedIn followers
656,838
Total funding
$2.2B
Applied Materials is the leader in materials engineering solutions that are at the foundation of virtually every new semiconductor and advanced display in the world. The technology we create is essential to advancing AI and accelerating the commercialization of next-generation chips. At Applied, we push the boundaries of science and engineering to deliver material innovation that changes the world.
We look forward to engaging with you on compelling topics about the semiconductor industry. We want to hear from you, but offensive comments that create an unpleasant environment for our community will be removed. Thanks for your understanding.
Offices: 3050 Bowers Avenue, Santa Clara, CA 95054, US
Semiconductor Manufacturing EquipmentMaterials EngineeringFlat Panel Display Manufacturing Equipmentand Global Services for the industries servedElectronicsSemiconductorEducationSoftwareProduct DesignManufacturing
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