New York, New York, United States · On-site
Pace is the AI operations partner for leading insurers. We combine AI agents with expert review to automate complex insurance workflows. Financial services companies spend nearly $400bn a year on outsourcing; we're chang…
Skills: Customer Success, Solutions Engineering, SQL, API Integration, Debugging
New York, New York, United States · Remote Solely
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare operations through innovative technology. We build solutions that empower healthcare providers to improve patient outcomes, op…
Skills: C#, .NET, ASP.NET Core, Microsoft Azure, SQL
New York, New York, United States · On-site
Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety…
Skills: Corrective Maintenance, Preventative Maintenance, Wiring, Cabling, Trenching
New York, New York, United States · On-site
Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety…
Skills: Corrective Maintenance, Preventative Maintenance, Wiring, Cabling, Trenching
New York, New York, United States · Hybrid
$70k–$125k/yr
Agency: PHd Job Function: Data and Analytics Job Subfunction: Data Engineering Job Description: Team Overview With the adoption of Omni as Omnicom’s marketing insights and data platform, the holding company is centralizi…
Skills: Data Engineering, SQL, PowerBI, Salesforce Marketing Cloud Intelligence, DBT
Amherst, New York, United States · On-site
$22/hr–$26/hr
We are looking for a Semiconductor Equipment Technician 1 (Wed-Sat, 10:00 pm-8:30 am) for our Amherst, NY facility. In this role you will be responsible for processing / coating ESCs for the Seimconductor market providin…
Skills: Coating Systems Operation, Vacuum Technology, MS Office, Equipment Maintenance, Manufacturing Process Control
Albany, New York, United States · On-site
Job Requirements The (HVAC) Service Technician is responsible for executing field service activities, including preventative maintenance, inspections, start-ups, and emergency repairs, ensuring the safe and efficient ope…
Skills: HVAC Troubleshooting, Preventative Maintenance, Generator Repair, System Commissioning, Electrical Troubleshooting
Buffalo, New York, United States · On-site
Job Requirements This role empowers you to leverage energy monitoring and optimization platforms to commission and test customized web-based energy and building equipment applications. You will monitor HVAC automation sy…
Skills: Energy Monitoring, HVAC Automation, Fault Detection and Diagnostics, MATLAB, SQL
Buffalo, New York, United States · On-site
Job Requirements This position is responsible for technical analysis, design development, and implementation of electrical systems for moderately complex projects. They manage scope, schedule, and budgets by leading engi…
Skills: Technical Analysis, Design Development, Electrical Systems Implementation, Project Management, Scope Management
New York, New York, United States · On-site
$38/hr–$43/hr
Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to l…
Skills: Software Quality Assurance, Application Testing, System Validation, Broadcast Graphics Systems, Data-Driven Workflows
New York, New York, United States · On-site
$158k–$259k/yr
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Sinc…
Skills: Production Data Engineering, Time-Series Databases, Data Lakes, Feature Stores, Python
New York, New York, United States · Hybrid
Job Description TASK FORCE: Value Engineering and Asset Management UNIT: Asset Management JOB TITLE: One (1) Unit Head (Database Administration) CONTROL CODE: TVA-27-01 SUMMARY: The Mayor’s Office of Management and Budge…
Skills: SQL Server, Database Administration, Python, Microsoft Excel, Microsoft Access
New York, New York, United States · Hybrid
$63k–$98k/yr
Job Description THE AGENCY The Department of City Planning (DCP) plans for the future of New York City, working to create thriving and dynamic neighborhoods with access to housing and jobs, resilient infrastructure, and …
Skills: Address Assignment, Geographic Data Analysis, Customer Service, Quality Assurance, Spatial Data Analysis
New York, New York, United States · Hybrid
$100k–$125k/yr
Job Description THE AGENCY The Department of City Planning (DCP) plans for the future of New York City, working to create thriving and dynamic neighborhoods with access to housing and jobs, resilient infrastructure, and …
Skills: Staff Management, Address Assignment, Database Management, Project Management, Geographic Processing
New York, New York, United States · On-site
$66k–$85k/yr
Job Description Hours: Full-Time – 35 Hours Work Location: 30-30 Thomson Avenue, NY, 11101 Only candidates who are permanent in the Assistant Mechanical Engineer title or those who are reachable on the DDC open-competiti…
Skills: Materials Testing, Fabrication Inspection, Quality Assurance, Report Preparation, Audit
New York, New York, United States · On-site
$62k–$108k/yr
Job Description Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 Only candidates who are permanent in the Administrative Engineer title or those who are reachable on the DDC promotional list …
Skills: Electrical Engineering, Design Review, Project Scope Development, Forensic Analysis, Construction Administration
New York, New York, United States · On-site
$62k–$97k/yr
Job Description Hours: Full Time - 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 Only candidates who are permanent in the Administrative Project Manager title or those who are reachable on the agency’s Prom…
Skills: Project Management, Capital Project Management, Cost Estimation, Scheduling, Construction Management
New York, New York, United States · On-site
$62k–$97k/yr
Job Description Hours: Full Time - 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 Only candidates who are permanent in the Administrative Construction Project Manager title or those who are reachable on the …
Skills: Construction Management, Project Management, Cost Estimation, Scheduling, Contract Negotiation
New York, New York, United States · On-site
$66k–$76k/yr
Job Description Hours: Full-Time Position – 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 Only candidates who are permanent in the Construction Project Manager title or reachable on the Open-Competitive Exa…
Skills: Construction Project Management, Project Planning, Budget Management, Contractor Liaison, Change Order Preparation
New York, New York, United States · On-site
$79k–$97k/yr
Job Description Hours: Full Time - 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 Only candidates who are permanent in the Construction Project Manager title or reachable on the open-competitive lists for ex…
Skills: Project Management, Construction Management, Cost Estimation, Scheduling, Contract Negotiation
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The Founding Customer Engineer will own customer success post-deployment, serving as the primary contact to resolve product and integration issues. They will investigate agent behavior, design technical solutions with customers, and build the foundational playbooks for the Customer Engineering function.
Candidates must have a four-year degree and experience in customer success, solutions engineering, or customer engineering. Proficiency in SQL, APIs, and debugging complex systems is required, with experience in agentic AI or financial services being a plus.
Pace is the AI operations partner for leading insurers. We combine AI agents with expert review to automate complex insurance workflows. Financial services companies spend nearly $400bn a year on outsourcing; we're changing that by working alongside some of the world's largest institutions.
We're looking for a Founding Customer Engineer to own customer success after deployment. As the first hire in this function, you'll shape how it operates and help build it from the ground up.
This is not a traditional support role. You'll work directly with customers to understand their systems, investigate agent behavior, and resolve product and integration issues with speed and judgment. You'll own outcomes end to end and step in wherever needed to keep customers successful.
You'll work across customers, Product, and Engineering. You won't ship core production code, but you'll go deep into logs, data, configurations, APIs, and agent behavior—and make scoped agent changes when that's the fastest path to a solution.
In practice, you will:
Own customer outcomes: Serve as the primary point of contact for a portfolio of customers, set clear expectations, and drive questions and escalations through resolution.
Investigate and debug agent behavior: Triage issues across prompts, tools, workflows, data, and integrations. Use logs and structured analysis to find root causes and fix issues directly when possible.
Design solutions with customers: Understand customer systems, security requirements, and operating constraints; weigh architecture and integration tradeoffs; and turn messy requirements into practical solutions.
Partner with Product & Engineering: Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each escalation to resolution, and turning recurring patterns into product improvements.
Build the Customer Engineering function: Create the playbooks, tools, documentation, and escalation paths that make customer support faster and more repeatable.
Operate with autonomy and urgency. You take ownership, make progress without close oversight, and stay calm when issues are ambiguous or time-sensitive.
Are strong in systems and debugging. You can work with SQL, APIs, logs, data flows, and cloud architectures, read code when useful, and methodically debug unfamiliar systems.
Have strong customer presence. You communicate clearly with operators, engineers, and executives, and customers trust you to lead through difficult issues.
Turn ambiguity into action. You can move from messy workflows and incomplete information to a clear diagnosis, practical solution, and repeatable process—and know when to keep digging or bring in another team.
Prefer hands-on problem solving. You want to learn the product deeply, deliver excellent work, and help build an early-stage function.
Have experience in customer success, solutions engineering or customer engineering and hold a four-year degree. Experience with agentic AI, insurance or financial services, or building a function from zero is a plus.
The Pace team shares two defining characteristics:
Integrity: We want to work with good people committed to doing the best work of their careers. We believe meaningful impact takes sustained focus, and we're building for the next 5-10 years.
Ambition: We're building more than a successful vertical AI company. We're pursuing a $100bn+ outcome across vertical services and want teammates whose ambitions match the opportunity—whether they aim to become exceptional individual contributors, lead at scale, or start companies of their own.
We're building a talent-dense team where people grow into world-class individual contributors, business owners, and leaders. We want Pace to accelerate your growth for the long term.
We're a ~40-person, in-person team in New York, backed by leading customers and investors and positioned to make a real impact on one of the world's largest industries.
The AI-native BPO for the world’s leading insurers.
Based on 6791 listings with disclosed salaries, most engineering jobs in New York pay between $80k–$205k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 10,197 open engineering positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include New York City Housing Authority (NYCHA), Amazon, Corning Incorporated, L3Harris Technologies, Ralliant, among others. Browse the listings above to see every active employer.
Yes — 2812 of the 10197 open engineering positions offer remote or hybrid work (660 remote, 2152 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
