Inside the Role This role involves providing onsite support to customers and service partners in the assigned Mid West region of the US. The technician will be responsible for making repairs to coach-side issues like ele…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$95k–$121k/yr
Full-time
bachelor degree, associate degree
Annual Bonus Program, 401k Company Contribution, Company Match Up To 6%, Non-elective Company Contribution, 4 Weeks Paid Vacation, 13+ Calendar Holidays
Posted 28d ago
Apply by Jul 17
~40 hrs/week
Remote in Boston, Massachusetts, United States, Jacksonville, Florida, United States, Portland, Maine, United States, Providence, Rhode Island, United States
Responsibilities
Provide onsite technical support and repairs for coach-side electrical, HVAC, suspension, and chassis systems across the Northeast region. Manage customer complaints through detailed incident reports and execute product recalls and campaigns.
Requirements
Requires a Bachelor's degree with 4-6 years of experience or an Associate's degree with 6-8 years of experience, including specific expertise in the motor coach aftermarket industry. Must be able to travel regionally and internationally more than 50% of the time.
Full job description
Inside the Role
This role involves providing onsite support to customers and service partners in the assigned Mid West region of the US. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns.
This covers and requires extensive travel in the Northeast region in the US.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Position offers a starting salary range of $95,000.00- $121,000.00 USD
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTNA
Advise and support customers in an assigned area for all service and maintenance topics.
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets
Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints.
Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
Support service partners in the degeneration of campaigns and recalls.
Instruct the service personnel from customers in all service and maintenance topics.
In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints
Complete recall and campaign work on company and customer vehicles.
Knowledge You Should Bring
Bachelor’s degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience, is required.
2-4 years of relevant experience in automotive industry
2 years of proven experience in motor coach aftermarket industry
Prior Bus / motor coach industry experience.
Understanding and ability to understand and to explain complex technical product in detail
Outstanding customer service experience.
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills
High level of personal and professional integrity, honesty and accountability.
Ability to travel regionally and internationally more than 50% of the time.
An attached resume is required
Exceptional Candidates Might Have
CDL with P endorsement a plus
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Boston, MA US, Jacksonville, FL US, Portland, ME US, Providence, RI US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.
Schedule Type:
Remote
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
This position is not open for Visa sponsorship or to existing Visa holders
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
Related keywords
Mobile Service TechnicianMotor CoachAftermarket IndustryHVACElectrical SystemsChassisSuspensionNovis CRMService BulletinsProduct CampaignsRecallsCDLP EndorsementField ServiceDaimler Truck North AmericaTechnical Support
As the world's first commercial vehicle manufacturer, we're leading the charge through technological innovation.
Industry
Motor Vehicle Manufacturing
Company size
10,001+ employees
Founded
1942
Headquarters
Portland, OR
LinkedIn followers
140,595
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles.
Headquartered in Portland, Oregon, Daimler Truck North America manufactures, sells and services several renowned commercial vehicle brands including Freightliner Trucks, Western Star Trucks, Thomas Built Buses, and Freightliner Custom Chassis. Through the company’s affiliates, Daimler Truck North America is also a leading provider of heavy-and medium-duty diesel engines and other components. The company’s strategic partners in the North American commercial vehicles market include Daimler Truck Financial, TravelCenters of America and Petro Truck Centers.
Offices: 4555 N Channel Avenue, Portland, OR 97217, US · 2477 Deerfield Rd., Ft. Mill, SC 29715-6942, US · 1408 Courtesy Road, High Point, NC 27260, US · 2477 Deerfield Rd., Ft. Mill, SC 29715-6942, US
How much do Engineering jobs in Massachusetts pay?
Based on 6029 listings with disclosed salaries, most engineering jobs in Massachusetts pay between $87k–$205k per year. Individual offers vary with seniority, company size, and specialization.
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