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The Desktop Support Technician is responsible for addressing user tickets related to hardware, software, and networking issues. Key duties include administering mobile devices, maintaining Windows operating systems, and providing remote and on-site technical support.
Requirements
Candidates should have an associate degree or 2 years of experience in a similar role, along with demonstrated Windows computer skills. Knowledge of networking concepts like DNS and TCP/IP is required, while Microsoft certifications and VMWare experience are preferred.
Full job description
About Us
From inception to commissioning and beyond, we offer complete mechanical contracting and energy services solutions. Our expertise includes design-assist, HVAC, plumbing, sheet metal, and process piping construction for semiconductor, data center, healthcare, biotech, water treatment, power generation, and other facilities.
Job Summary
Job Title: Desktop Support Technician
Location: Tempe, Arizona
Reports to: IT Manager
ABOUT US
University Mechanical & Engineering Contractors (UMEC) is a wholly owned subsidiary of EMCOR Group. Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, operations and maintenance. UMEC is a full-service mechanical contractor serving the western United States. UMEC designs, builds and commissions mechanical systems, including heating, ventilating and air conditioning (HVAC), plumbing and piping systems for commercial, institutional, high tech, industrial and military clients.
SUMMARY
University Mechanical & Engineering Contractors, Inc. is currently looking for a Desktop Support Technician for our Tempe, AZ location. The Desktop Support Technician is responsible for addressing user tickets regarding hardware, software, and networking issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
Maintain and administer mobile devices, including both Apple and Android devices.
Install, configure, maintain, and upgrade Microsoft Windows operating systems and applications and other systems as appropriate.
Documenting standards and procedures, maintaining inventory of technological devices, working with outside vendors.
The job requires flexibility to coordinate with other schedules and may occasionally require work after normal business hours.
Depending on the layout of the business, significant physical activity is also potentially necessary.
Perform other duties as assigned.
Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)
Guide users with step-by-step instructions (help create technical documentation and manuals)
Follow up with internal customers to ensure workstations are functional (validate the mounted drives are available, printer services are working, email is available)
Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)
PREFERRED EDUCATION and/or EXPERIENCE
Associate degree and/or 2 years of experience as a Desktop Support Technician or similar role (High School diploma or GED required)
Demonstrated Windows computer skills/experience.
Able to work scheduled work hours.
Microsoft Certifications preferred.
COMPUTER SKILLS
Must demonstrate Windows computer skills/experience
Microsoft Certifications preferred
REQUIRED ATTRIBUTES: The requirements listed below are representative of the characteristics and demonstrated capabilities sought to perform the job successfully.
Must demonstrate integrity, honesty, professionalism, and commitment to company values.
Must be self-motivated and able to work efficiently in a fast-paced environment.
Must have excellent organizational, communication, strategic, technical, analytical, problem-solving, and multi-tasking skills.
Must have the ability to communicate in both oral and written forms with all levels of management
Must have high standards of quality with attention to detail.
Must have the ability to work independently and as a team on projects.
Must build positive working relationships with multiple levels of employees, management, suppliers, and customers.
Must have demonstrated ability to perform basic business mathematical functions.
Must interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must comply with all operating policies, procedures, plans, and programs.
Must demonstrate knowledge of networking concepts like DNS, TCP/IP, and others
Experience with VMWare and server knowledge a plus
Language Skills
Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is regularly required to commute to construction job site locations and navigate around construction job site locations. In addition, this position will require occasional night and weekend shifts
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and is also required to travel to construction job site locations as needed.
While visiting job site locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
#umec-az
Qualifications
#umecaz
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Related keywords
WindowsAppleAndroidDNSTCP/IPVMWareMicrosoft CertificationsHVACMechanical ContractingDesktop SupportHardware TroubleshootingSoftware ConflictsTechnical ManualsNetwork AdministrationIT SupportConstruction Industry
About University Mechanical & Engineering Contractors, Inc. (AZ)
From project inception to commissioning and beyond, University Mechanical & Engineering Contractors offers mechanical contracting solutions that focus on clients’ bottom-line needs.
We provide design/build, design/assist, HVAC, value engineering, facilities services, plumbing, sheet metal, and process piping services for healthcare, biotech, pharmaceutical, water treatment, power generation, and a wide range of other facilities.
We also have the expertise to apply a range of specialized techniques and procedures that can help endusers, owners, general contractors, and architects achieve substantial benefits before construction begins.
During the planning stages, UMEC can provide the expert guidance necessary to ensure that your project is completed when you want the way you want, while achieving the quality and reliability necessary for consistent productivity and longlasting value.
The range of our services is matched by the strength of our in-house capabilities. We support our professional engineers and systems experts with highly skilled and experienced CAD/CAM 3D design technicians and detailers.
Our on-premises sheet metal, plumbing, and piping fabrication facilities, as well as our class 100 high-purity piping fabrication clean room helps ensure consistently high levels of quality, cost, and schedule control.
Offices: 1200 North Sickles Drive, Tempe, AZ 85281, US
Mechanical ServicesFabricationEnergy ServicesFire ProtectionTestingAdjustingBalancingand Design/Assist and Design/BuildConstruction
Based on 2221 listings with disclosed salaries, most engineering jobs in Arizona pay between $77k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Arizona right now?
There are currently 6,673 open engineering positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Arizona?
Companies currently hiring include RTX, Honeywell Technologies, Sociedad Contractual Minera El Abra, Northrop Grumman, Freeport-McMoRan, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Arizona?
Yes — 1219 of the 6673 open engineering positions offer remote or hybrid work (312 remote, 907 hybrid).
How do I apply for Engineering jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.