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$56k–$74k/yr
Full-time
professional certificate
Posted 37d ago
~40 hrs/week
Responsibilities
The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components at customer sites. This role involves troubleshooting technical issues, providing customer training, and maintaining accurate service documentation to ensure high quality and safety standards.
Requirements
Candidates must have a technical diploma or trade certification in a relevant engineering or technical field. At least 2 years of experience in field service, equipment maintenance, or a similar hands-on technical environment is required.
Full job description
Ballard's Commercial team is recruiting for 3 Field Service Technicians to be located on the East Coast (New York) and 2 Technicians based in Northern/Southern California. The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers. This role combines hands-on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired restored and maintained to the highest quality and safety standards.
Key Responsibilities: Repair and Refurbishment
Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.
Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.
Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.
Support continuous improvement initiatives related to repair and refurbishment processes.
Troubleshooting and Technical Support
Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules and related components.
Support testing activities and assist in identifying root causes of product failures.
Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.
Field Service Support
Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short-notice scheduling and overnight stays.
Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.
Represent the company professionally when interacting with customers and external stakeholders.
Customer Training
Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.
Deliver hands-on instruction and technical guidance to support safe and effective equipment operation and servicing.
Documentation and Record Keeping
Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.
Ensure all repair and testing activities are documented in accordance with company and quality management requirements.
Provide detailed feedback on product performance, recurring issues, and service trends.
Qualifications: Education & Experience
Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.
2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands-on technical service environment.
Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro-mechanical products is considered an asset.
Knowledge, Skills & Abilities
Strong mechanical and electrical troubleshooting skills.
Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.
Experience using diagnostic tools, test equipment, and hand tools.
Strong attention to detail and commitment to quality workmanship.
Effective verbal and written communication skills.
Ability to work independently and collaboratively within a team environment.
Proficiency with Microsoft Office applications and service documentation systems.
Strong organizational and time-management skills.
Additional Requirements
Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.
Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.
Ability to work safely in industrial, manufacturing, and customer-site environments.
Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.
The salary range for this position is between $55,500 – 74,000 USD. Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range.
Our Values
Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It
Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.
Related keywords
Field Service TechnicianFuel cell modulesMechanical engineeringElectrical engineeringMechatronicsIndustrial instrumentationAutomotive technologyTroubleshootingRetrofitRefurbishmentLeak testingCommissioningTechnical drawingsSchematicsWiring diagramsDiagnostic tools
Ballard Power Systems Inc., is a world leader in the development, manufacture, sale and servicing of hydrogen fuel cell power systems.
Our products and services are used today in various markets, from heavy duty motive power to materials handling, backup power, marine and rail applications as well as support of other products required through our technology services contracts.
Ballard’s technology offers a wide range of benefits within each of these markets, including lowering costs of energy use, longer operating lifetimes and positive environmental impacts.
We are working to accelerate fuel cell technology adoption, committed to sustainable mobility and clean air for everyone.
For more information go to www.ballard.com
Based on 921 listings with disclosed salaries, most energy jobs in New York, NY pay between $75k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Energy jobs are open in New York, NY right now?
There are currently 1,099 open energy positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Energy roles in New York, NY?
Companies currently hiring include Con Edison, New York City Housing Authority (NYCHA), WSP, AECOM, Riven Systems, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Energy jobs in New York, NY?
Yes — 423 of the 1099 open energy positions offer remote or hybrid work (64 remote, 359 hybrid).
How do I apply for Energy jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.