Washington, District of Columbia, United States · Hybrid
$70k–$75k/yr
Customer Success Manager - Americas Remote SALARY: $70k - $75k plus commission Inside Higher Ed provides the latest news, analysis and solutions for the entire higher education community. Inside Higher Ed is owned by Tim…
Skills: Customer Engagement, Client Retention, Account Management, Onboarding, Upselling
Washington, District of Columbia, United States · Remote OK
$60k–$70k/yr
Whiteboard Advisors is a mission-driven research, communications, and strategy firm that supports organizations working to advance educational opportunity and economic mobility. Our clients include some of the respected …
Skills: Project Management, Research, Writing, Data Analysis, Client Service
Washington, District of Columbia, United States · Hybrid
Position Overview Essnova Solutions is seeking an Instructional Systems Designer to support FEMA’s National Training and Education Division and Training Partners Program. The selected candidate will evaluate training mat…
Skills: Instructional Design, ADDIE Model, Adult Learning Principles, Curriculum Development, Training Needs Analysis
Washington, District of Columbia, United States · Hybrid
Position Overview Essnova Solutions is seeking a highly experienced Senior Advisor to support FEMA’s National Training and Education Division and Training Partners Program. This senior-level position will provide strateg…
Skills: Emergency Management, Strategic Guidance, Technical Evaluation, Program Management, Consulting
Washington, District of Columbia, United States · Hybrid
Position Overview Essnova Solutions is seeking Emergency Management Subject Matter Experts at multiple experience levels to support FEMA’s National Training and Education Division and Training Partners Program. Candidate…
Skills: Emergency Management, Homeland Security, Disaster Preparedness, Disaster Response, Disaster Recovery
Washington, District of Columbia, United States · Hybrid
Position Overview Essnova Solutions is seeking a Senior Consultant to support the Federal Emergency Management Agency’s National Training and Education Division and Training Partners Program. This position will provide s…
Skills: Emergency Management, Program Evaluation, Project Management, Supervision, Analytical Reporting
Washington, District of Columbia, United States · Hybrid
Description Horizons Greater Washington Saturday Academy STEAM Lead Teacher About Horizons Greater Washington Horizons Greater Washington (HGW) provides year-round academic enrichment and summer learning opportunities fo…
Skills: STEAM Instruction, Classroom Management, Project-Based Learning, Curriculum Development, Student Engagement
Washington, District of Columbia, United States · On-site
Description The Mathnasium Instructor is responsible for delivering mathematical instruction to students using the Mathnasium method. The Instructor is committed to providing exceptional customer service through an exper…
Skills: Mathematical Instruction, Algebra I, Geometry, Algebra II, Trigonometry
Washington, District of Columbia, United States · On-site
Description The Mathnasium Instructor is responsible for delivering mathematical instruction to students using the Mathnasium method. The Instructor is committed to providing exceptional customer service through an exper…
Skills: Mathematical Instruction, Algebra I, Geometry, Algebra II, Trigonometry
Washington, District of Columbia, United States · Hybrid
$21/hr–$35/hr
Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capito…
Skills: Google Workspace, Scheduling, Financial Tracking, Event Coordination, File Management
Washington, District of Columbia, United States · On-site
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Teaching, Curriculum Development, World Languages, Academic Instruction, Research
Washington, District of Columbia, United States · Remote OK
$140k–$175k/yr
CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related ser…
Skills: Sales Training, Curriculum Design, Clinical Acumen, Business Acumen, Leadership
Washington, District of Columbia, United States · On-site
Job DetailsJob Location: Washington DC - Washington, DC 20003Position Type: InternshipSalary Range: $0.01 - $0.01 CommissionPosition Summary: Administrative-based interns will focus on various administrative tasks, resea…
Skills: Written Communication, Verbal Communication, Collaboration, Cultural Competency, Youth Engagement
Washington, District of Columbia, United States · On-site
$25/hr–$30/hr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Video Production, Photography, Video Editing, Social Media Content Creation, Audio Engineering
Washington, District of Columbia, United States · On-site
$18/hr–$20/hr
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Website Updates, Search Engine Optimization, Digital Accessibility, 508 Compliance, Writing
Washington, District of Columbia, United States · Hybrid
$142k–$208k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise Sales, EdTech Sales, Prospecting, Account Strategy, C-Level Selling
Washington, District of Columbia, United States · On-site
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Case Management, Conflict Resolution, Administrative Support, Project Management, Student Conduct
Washington, District of Columbia, United States · Hybrid
$124k–$150k/yr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Salesforce CRM Administration, Predictive Modeling, Enrollment Analytics, SQL, Data Visualization
Washington, District of Columbia, United States · On-site
$20/hr–$28/hr
Title: Child Development Specialist Work Location: Job Type: Part-time Pay: $22-$28 per hour Our Mission: Make a real impact. Build real skills. Grow with us. At Positive Development, we believe every child deserves the …
Skills: Child Development, Behavioral Coaching, Communication Skills, Patient Care, Empathy
Washington, District of Columbia, United States · On-site
$95k–$100k/yr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Dramaturgy, Theatre History, University Level Teaching, Scholarly Research, Curriculum Development
Washington, District of Columbia, United States • Hybrid
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Manage key customer accounts in the Americas to drive engagement, retention, and financial success through renewals and upsells. Collaborate with internal teams to provide tailored solutions and improve overall client satisfaction.
Requires fluency in English and strong relationship-building and analytical skills. Previous experience in Customer Success or Account Management within a B2B or SaaS environment is highly desirable.
Customer Success Manager - Americas
Remote
SALARY: $70k - $75k plus commission
Inside Higher Ed provides the latest news, analysis and solutions for the entire higher education community. Inside Higher Ed is owned by Times Higher Education (THE), the world’s most authoritative source of data, analysis and information on higher education, with five decades’ experience dedicated to the field.
Our mission is to provide forward-looking insights and services to the entire higher education community, empowering individuals and organizations to excel and transform learners’ lives.
Reporting to the Regional Customer Success Director - Americas, this role represents a unique opportunity for a dedicated and client-focused individual to join an industry leading brand to lead on customer success engagements on key-accounts within the Americas market.
This customer facing role will work closely with Sales, Product Development, Data Science, Fulfilment and Engineering teams to provide comprehensive, considered and timely responses to customer queries, but also to be proactive in driving greater levels of success for both their named accounts and across the business. The role will be incentivized to put client success and retention at the heart of their responsibilities and will drive regional best-practice in increasing client satisfaction.
Key Responsibilities
Serve as the main point of contact for your assigned customer accounts, ensuring a high level of customer engagement and experience, as well as acting as the primary point-of-contact for internal stakeholders on assigned customer accounts
Lead customer success activities such as onboarding, training, adoption of services, and campaign asset collection/deployment.
Identify opportunities for clients to get more value from our products and services, fostering long-term relationships.
Collaborate with the Marketing team to develop customer success stories and case studies.
Attend key customer events and conferences to maintain strong customer connections.
Build and maintain regular communication with assigned key accounts to ensure ongoing customer satisfaction and retention.
Conduct regular check-ins and business reviews to assess client needs and identify any challenges or upsell/cross sell opportunities.
Provide support and guidance to help clients fully utilize our products and services.
Identify potential issues or signs of disengagement early and take steps to resolve them proactively.
Work closely with clients to provide tailored solutions and recommendations to improve their outcomes.
Collaborate with internal teams to resolve customer issues and ensure smooth, effective solutions.
Lead renewal discussions with key accounts, ensuring a smooth process and addressing any concerns to secure long-term commitments.
Proactively identify upsell and cross-sell opportunities within existing accounts, working closely with clients to showcase additional value.
Partner with Sales to tailor proposals and business cases that align with customer needs and demonstrate ROI.
Monitor account usage and engagement data to spot revenue expansion opportunities and act on them swiftly.
Provide hands-on support in commercial negotiations, helping to reinforce the value of THE’s solutions and maximise contract value.
Contribute to the development and implementation of customer success processes and workflows to drive efficiency.
Provide feedback and insights from customer interactions to help improve business strategies and decision-making.
Work with teams across the business to align customer success initiatives with broader company objectives.
Participate in internal training and development sessions, sharing best practices and knowledge within the team.
Fluent in written and spoken English.
Strong relationship-building skills, with the ability to engage with clients and stakeholders at various levels.
Excellent communication skills, with the ability to clearly convey customer insights and recommendations.
Good analytical skills, with the ability to interpret customer data and metrics to improve service and drive success.
Solid understanding of customer retention strategies and how to drive client satisfaction.
A proactive approach to solving problems, with a focus on delivering client value.
Detail-oriented, with the ability to manage multiple customer accounts and priorities efficiently.
Self-motivated, with the ability to work independently and collaboratively across teams.
Able to work effectively in a fast-paced environment with competing priorities.
Previous experience in a Customer Success, Account Management, or similar client-facing role, ideally in a B2B or SaaS environment.
Experience working with customers to deliver training or consultative support.
Prior experience in a data-driven environment, using insights to enhance customer engagement strategies.
The latest news, opinion, jobs & resources for all of higher education.
Inside Higher Ed is the leading source for the latest news, analysis, and services for the entire higher education community. We deliver independent news and analysis that informs the world about higher education, while providing essential tools and services to help organizations and professionals be more effective. Go to www.insidehighered.com/newsletter/signup and sign up for our free Daily News Update email. Higher Education News - www.insidehighered.com Jobs & Careers - careers.insidehighered.com
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There are currently 774 open education positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include American University Library, Howard University Graduate School, Georgetown University Center on Education and the Workforce, Togetherhood, KIPP DC, among others. Browse the listings above to see every active employer.
Yes — 253 of the 774 open education positions offer remote or hybrid work (82 remote, 171 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
