Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
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The University Appeals Administrator investigates student, faculty, and staff appeals to ensure compliance with the University Policy Handbook. This role involves mediating the Appeal Decision Board and analyzing metrics to improve university processes.
A bachelor's degree and advanced proficiency in Microsoft Office Suite are required. Candidates must demonstrate strong ethical behavior congruent with Christian values and the ability to handle complex information under pressure.
Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of the Sun in the heart of Phoenix, Arizona. GCU is an institutionally accredited, private, nondenominational Christian University.
The University Appeals Administrator investigates appeals submitted for an exception within the University Policy Handbook. The department facilitates the administration of the processes available to students, faculty, and staff. If you are looking for a structured, fast-paced role, this is the job for you!
Location: Main Campus, 33rd and Camelback
Communicate with Deans, Faculty, and Staff regarding University policies.
Ensure protection of student records in accordance with FERPA.
Compile and analyze metrics to improve University policies and processes.
Research and investigate student appeals, and other issues, as related to University policies.
Mediate the Appeal Decision Board to ensure compliance with university policies and procedures.
Facilitate the decisions to ensure appeals are resolved within the 15-day timeline per the University Policy Handbook.
Ensure all correspondence with accrediting bodies is documented and cataloged assuring that the University remains in compliance with these bodies.
Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
Other duties as assigned.
Bachelor’s degree required.
Possess an advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Be able to synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Consistently demonstrate integrity and ethical behavior congruent with Christian values in all transactions and relationships; Adhere to the regulatory and legal environment of higher education; Is openly accountable for actions, decisions and outcomes; Contribute to sustained profitability by establishing realistic goals and effectively managing resources.
Demonstrate effective verbal and written communication; Communicate vertically and horizontally throughout the organization; Listens to others to ensure understanding; Contributes meaningful information during meetings.
Able to work under pressure and still be able to maintain composure.
Excellent time management skills.
Knowledge of business acumen and aligns work with strategic goals.
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
Must successfully pass background checks
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
Generous time off plan and 11 paid holidays
Paid time off to volunteer in the community or at GCU sponsored events
Free covered parking
We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
Free on-site gyms on campus
#INDLOPESUP
Embrace the challenge, enrich our future. #gcuhonors
The Honors College at Grand Canyon University is designed to produce exemplary graduates who are uniquely equipped to lead and serve in the workplace as well as within their local and global communities. Our mission is to develop servant leaders and change agents who are primed to enter the world with a competitive advantage over their contemporaries in the fields of problem solving, communication, critical thinking, evidence-based decision-making and cultural awareness.
Offices: 3300 W Camelback Rd, Phoenix, Arizona, US
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