Atlanta, Georgia, United States · Hybrid
$81k–$122k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Technical support, Salesforce, CRM, Cloud technologies, JSON
Boston, Massachusetts, United States · On-site
$150k–$181k/yr
The Associate Dean for Finance and Administration serves as the College of Engineering's chief operating and financial officer and is directly responsible for the overall leadership and management of the College's financ…
Skills: Financial planning, Budget development, Personnel management, Strategic planning, Project management
Boston, Massachusetts, United States · On-site
$100k–$132k/yr
Global Programs advances Boston University's global strategy and serves as a champion for global initiatives at home in Boston, abroad, and away from the Boston campuses. We work to support a stronger, larger, and ever m…
Skills: Risk Management, Emergency Preparedness, Crisis Management, Strategic Planning, International Travel Safety
Boston, Massachusetts, United States · On-site
$100k–$120k/yr
The Assistant Dean for External Relations supports the Dean in advancing the College of Engineering’s visibility, reputation, and external relationships in support of its academic and research mission. Reporting directly…
Skills: Strategic leadership, Project management, Public relations, Marketing, Communications
Boston, Massachusetts, United States · On-site
$49k–$67k/yr
About the Opportunity Job Summary: With a focus on D’Amore-McKim School of Business graduate programs, advise and counsel full- and part-time students and their families on the availability of financial aid, the delivery…
Skills: Financial aid counseling, Title IV regulations, Federal needs analysis, Conflict resolution, Student advising
Boston, Massachusetts, United States · On-site
About the Company 2020 Onsite is the leader in mobile vision care. Since 2014, our Mobile Vision Clinics have provided eye care to over 75,000 patients at their workplaces, schools and neighborhoods. In May 2020, we expa…
Skills: Optometry, Pediatric eye exams, Refractive error diagnosis, Prescribing corrective lenses, Clinical documentation
Boston, Massachusetts, United States · On-site
$49k–$60k/yr
Join our community and experience Emerson College! The Head Carpenter works closely with the Technical Director and scenic students & staff to build and install student scenic designs. ESSENTIAL JOB DUTIES Partner closel…
Skills: Carpentry, Scenic construction, Rigging, Metalworking, Welding
Boston, Massachusetts, United States · On-site
Substitute Teacher for ESOL Department: Education & Training Employment Type: Part Time Location: Education & Training Center (Boston) Reporting To: Jennifer Rezende Compensation: $29.26 / hour Description YMCA of Greate…
Skills: ESOL instruction, Classroom management, Lesson planning, Communication skills, Interpersonal skills
Boston, Massachusetts, United States · Hybrid
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise…
Skills: Academic administration, Graduate program management, Admissions processing, Financial management, Budgeting
Boston, Massachusetts, United States · On-site
$16/hr–$22/hr
Before & Afterschool Group Leader Department: Child Development: Before / After School Employment Type: Part Time Location: Oak Square YMCA Compensation: $16.50 - $22.00 / hour Description Locations: Allston, Brighton (G…
Skills: Child development, Curriculum planning, Classroom management, Homework assistance, Safety supervision
Boston, Massachusetts, United States · On-site
$16/hr–$22/hr
Before & Afterschool Group Leader Department: Child Development: Before / After School Employment Type: Part Time Location: East Boston YMCA Compensation: $16.50 - $22.00 / hour Description Location: East Boston Under th…
Skills: Child development, Classroom management, Curriculum planning, Homework assistance, Safety compliance
Boston, Massachusetts, United States · On-site
$16/hr–$22/hr
Before & Afterschool Group Leader Department: Child Development: Before / After School Employment Type: Part Time Location: Wang YMCA Compensation: $16.50 - $22.00 / hour Description Location: Chinatown Boston Under the …
Skills: Curriculum planning, Child development, Classroom management, Homework assistance, Safety supervision
Boston, Massachusetts, United States · On-site
$16/hr–$22/hr
Before & Afterschool Group Leader Department: Child Development: Before / After School Employment Type: Part Time Location: Roxbury YMCA Compensation: $16.50 - $22.00 / hour Description Locations: Roxbury, Dorchester Und…
Skills: Child development, Curriculum planning, Classroom management, Homework assistance, Safety supervision
Boston, Massachusetts, United States · On-site
$16/hr–$22/hr
Before & Afterschool Group Leader Department: Child Development: Before / After School Employment Type: Part Time Location: Parkway YMCA Compensation: $16.50 - $22.00 / hour Description Locations: West Roxbury, Roslindal…
Skills: Child development, Curriculum planning, Classroom management, Homework assistance, Safety supervision
Boston, Massachusetts, United States · On-site
$16/hr–$22/hr
Before & Afterschool Group Leader Department: Child Development: Before / After School Employment Type: Part Time Location: Menino YMCA Compensation: $16.50 - $22.00 / hour Description Location: Hyde Park, Mattapan Under…
Skills: Child development, Classroom management, Curriculum planning, Homework assistance, Communication
Boston, Massachusetts, United States · Remote OK
$98k–$115k/yr
Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the…
Skills: Sales, SaaS, Account Management, Lead Generation, Prospecting
Boston, Massachusetts, United States · Hybrid
$98k–$115k/yr
Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the…
Skills: Full Sales Cycle Management, SaaS Sales, Consultative Selling, Pipeline Generation, Lead Generation
Boston, Massachusetts, United States · On-site
Welcome to Conservatory Lab Charter School- a community that stands out in Massachusetts: The ONLY charter school designated a “School of Recognition” by DESE based on SY22/23 growth metrics across all subgro…
Skills: Curriculum Development, Project-based Learning, Social-emotional Learning, Classroom Management, Differentiated Instruction
Boston, Massachusetts, United States · Hybrid
Overview The Learning & Development Intern will support learning-content development, working closely with the Learning and Development leadership. This internship is designed for a graduate student with some prior cours…
Skills: Instructional design, Adult learning, Content development, Facilitation, Elearning development
Boston, Massachusetts, United States · On-site
About the Opportunity The College of Professional Studies at Northeastern University invites applications for a non-tenure track part time faculty lecturer in Corporate & Organizational Communication on the Boston campus…
Skills: Teaching, Corporate communication, Organizational communication, ESL instruction, Academic acculturation
Atlanta, Georgia, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Technical Support Engineer will deliver high-quality support for Nonprofit and Education Cloud platforms while meeting operational metrics like CSAT and SLA targets. They will collaborate with internal teams to resolve complex customer cases and provide product feedback to improve supportability.
Candidates must have at least 2 years of experience in a technical support or services role and proficiency with CRM applications and cloud technologies. Strong understanding of database concepts, JSON, SQL, and system monitoring tools is required, along with excellent multitasking abilities.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We're looking for a Technical Support Engineer for the Nonprofit Cloud & Education Cloud Support team with a focus on:
This Support Engineer will be responsible for delivering high-quality customer support to our Premier and broader customer base, contributing to operational excellence, and partnering with Product, Engineering, Success, and Sales to support complex customer environments.
This role requires solid technical skills and a genuine interest in supporting enterprise-grade SaaS platforms in mission-driven, nonprofit, or education-sector environments.
This role also requires meeting operational metrics including Customer Satisfaction (CSAT), Time to Resolve, and Service Level Agreement (SLA) targets. You'll partner with senior engineers on the most complex cases, grow your product depth over time, and surface product feedback and supportability gaps that help improve the product.
Salesforce Certifications (preferred — a plus, not required at hire)
NPC & Education Cloud Domain Knowledge
Familiarity with any of the following is valuable. We don't expect mastery of all of them on day one and will help you build depth:
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $80,900 - $122,300 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
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There are currently 1,448 open education positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Boston University College of General Studies, Northeastern University Department of Chemical Engineering, Berklee Valencia, Harvard Division of Medical Sciences, Mass General Brigham, among others. Browse the listings above to see every active employer.
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