Boston, Massachusetts, United States · On-site
$130k–$175k/yr
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Director of E…
Skills: Knowledge Management, Learning & Development, Quality Operations, People Leadership, Instructional Design
Boston, Massachusetts, United States · On-site
$60k–$67k/yr
Job Description: The Office of One Stop Student Services is seeking a student-focused, proactive, and highly collaborative Assistant Director. Reporting to the Associate Director of One Stop Student Services, this role p…
Skills: Student Counseling, Financial Aid Navigation, Academic Advising, Billing Management, FERPA Compliance
Boston, Massachusetts, United States · Remote OK
$125k–$145k/yr
As a Software Engineer II on an engineering squad at Ellevation, you'll build and operate features that directly shape how educators manage English Learner programs across thousands of school districts. You'll work acros…
Skills: React, .NET Core, Python, C#, AWS
Boston, Massachusetts, United States · Hybrid
Overview The directive of the Office of Admissions is to ensure enrollment of well-rounded incoming students and residents. The department manages the recruitment, application, review, and acceptance process for over 4,0…
Skills: Student Recruitment, Application Review, Candidate Evaluation, Public Speaking, Event Coordination
Boston, Massachusetts, United States · On-site
Overview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leade…
Skills: Program Development, Budget Management, Grant Writing, Marketing, External Relations
Boston, Massachusetts, United States · On-site
$55k–$63k/yr
The Healthy Families Supervisor provides weekly reflective, clinical, and administrative supervision for up to 5 home visitors. Maintain up to date required documentation, conduct quality assurance activities, and collab…
Skills: Reflective Supervision, Clinical Supervision, Administrative Supervision, Case Management, Quality Assurance
Boston, Massachusetts, United States · On-site
$71k–$116k/yr
Company Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, C…
Skills: Curriculum Instruction, Data Analysis, Student-Led Discourse, Primary And Secondary Source Analysis, Differentiated Instruction
Boston, Massachusetts, United States · On-site
$48k–$62k/yr
Position Summary The Registered Behavior Technician (RBT) provides direct behavioral and instructional support to students in Kindergarten through Grade 2 under the supervision of a Board Certified Behavior Analyst (BCBA…
Skills: Behavioral Support, Instructional Support, Behavior Intervention Plans, Data Collection, Student Regulation
Boston, Massachusetts, United States · Hybrid
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise…
Skills: Facilities Management, Contract Administration, HVAC Knowledge, Budgeting, Vendor Management
Boston, Massachusetts, United States · Hybrid
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise…
Skills: Facilities Management, Contract Administration, Building Systems Diagnosis, Vendor Management, Budgeting
Boston, Massachusetts, United States · Hybrid
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise…
Skills: Research Compliance, Human Subjects Protections, Data Governance, Risk Management, Team Leadership
Boston, Massachusetts, United States · On-site
Join Balr Basketball: Where Passion for Basketball Meets Expert Training Balr is rapidly making its mark as a leader in private basketball training across the United States. We're expanding our team and looking for profe…
Skills: Basketball Coaching, Lesson Planning, Student Assessment, Communication Skills, Child Engagement
Boston, Massachusetts, United States · On-site
$56k–$100k/yr
Welcome to Conservatory Lab Charter School- a community that stands out in Massachusetts: The ONLY charter school designated a “School of Recognition” by DESE based on SY22/23 growth metrics across all subgro…
Skills: Individual Counseling, Group Therapy, Crisis Support, Behavior Intervention Plans, Trauma-Informed Care
Boston, Massachusetts, United States · On-site
$90/hr–$120/hr
Togetherhood is Coming to Boston! We’ve built an incredible network of over 400 teachers, coaches, and instructors in New York, Philadelphia, New Jersey, and Connecticut. Now Togetherhood is coming to Boston, and we’re l…
Skills: Zumba Instruction, Curriculum Development, K-12 Teaching, Classroom Management, Fitness Instruction
Boston, Massachusetts, United States · On-site
$450k–$800k/yr
Site: Massachusetts General Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advan…
Skills: Lung Transplantation, Thoracic Surgery, Clinical Leadership, Regulatory Compliance, Program Management
Boston, Massachusetts, United States · On-site
If you are viewing this page on a phone, please scroll down for details about this position. About the Opportunity: 826 Boston is looking for new YLAB Members! The Youth Literary Advisory Board (YLAB) is a paid youth lea…
Skills: Creative Writing, Leadership, Community Engagement, Collaboration, Editing
Boston, Massachusetts, United States · On-site
$55/hr–$75/hr
Our Company Amerita Overview The Clinical Educator serves as a clinical education and training expert supporting successful patient transitions to Amerita’s home and alternate-site infusion care delivery models. This rol…
Skills: Infusion Therapy, Patient Education, Clinical Training, Care Coordination, Patient Assessment
Boston, Massachusetts, United States · Hybrid
$99k–$144k/yr
About the Opportunity Position Summary Northeastern University's Travel & Expense function manages corporate card programs across multiple issuers and geographies, supporting approximately 3,000 cardholders and over $35 …
Skills: Corporate Card Program Administration, SAP Concur, T&E Operations, Policy Compliance, Vendor Management
Boston, Massachusetts, United States · On-site
$1k/hr
Job Description Building Sciences Fall Adjunct Faculty Position The School of Architecture and Design (SoAD) is currently seeking a part-time adjunct instructor for the 2026 fall semester to teach an in-person course for…
Skills: Building Information Modeling, Building Energy Modeling, Digital Tools, Simulation, Analysis
Boston, Massachusetts, United States · On-site
In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a de…
Skills: Sight-Reading, Improvisation, Collaboration, Time Management, Communication
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Lead the strategy and execution of the Enablement Excellence function, overseeing knowledge, training, and quality programs for Membership Services. Act as the DRI for the AI support agent and optimize tools and systems to enhance member support performance.
Requires over 10 years of experience in customer support or quality operations, with at least 5 years of people leadership in high-growth environments. Candidates must have a proven track record of scaling AI-enabled training and knowledge programs.
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Director of Enablement Excellence within our Membership Services (MS) team to lead the strategy and execution of the programs that enable best-in-class support for our members in pursuit of our Membership Services vision: We empower every member to perform every day. This leader will build and own the Enablement Excellence function for Membership Services - establishing the standards, systems, and programs that elevate MS performance, readiness, and consistency across every human and AI touchpoint.
\nRESPONSIBILITIES:Lead and develop the strategy and roadmap across a high-performing Enablement Excellence organization composed of Knowledge & Content, Learning & Training, and Quality leaders, fostering a unified culture of excellence, innovation, and continuous improvement within MS.
Oversee the teams responsible for creating, managing, and curating knowledge content for internal tools (including AI servicing solutions), ensuring accuracy, clarity, and accessibility for both members and MSRs to improve KPIs like member sentiment and first contact resolution.
Drive the design and delivery of scalable, AI-enhanced training programs - from onboarding new hires to preparing teams for new product launches and developing future leaders.
Lead the transformation of WHOOP’s quality program through the adoption of automated quality management and AI-driven coaching tools, fostering a culture of performance, coaching, and continuous improvement.
Own the strategy and optimization of the tools and systems that power Membership Services, ensuring seamless performance and alignment with business goals.
Serve as the Directly Responsible Individual (DRI) for the WHOOP AI support agent, overseeing its performance, accuracy, training data, content alignment, and ongoing optimization to ensure AI-driven support consistently reflects WHOOP standards for quality, clarity, and member empowerment.
Collaborate cross-functionally with Product, Engineering, AI, and Operations teams to ensure seamless integration of knowledge and training systems with evolving support technologies.
Develop and mentor a team of senior leaders while fostering a high-performance, mission-driven culture aligned with the WHOOP core values and commitment to member experience.
10+ years of experience in customer support, knowledge management, learning & development, or quality operations, including 5+ years of people leadership in a fast-paced, high-growth environment.
Proven track record of building and scaling knowledge, training, or quality programs that leverage both human expertise and AI-enabled technologies.
Experience leading multidisciplinary teams and managing senior-level talent across multiple functions or domains.
Deep understanding of customer service principles, instructional design, adult learning theory, and quality assurance methodologies.
Exceptional communication and stakeholder management skills with a strong ability to influence across all levels of the organization.
Comfort with ambiguity and a bias toward action—able to operate strategically while being hands-on where needed.
Experience working with tools such as LMSs, knowledge bases, automated QA platforms, or AI-powered coaching systems.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $130,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Solving problems that sit at a unique intersection of hardware, tech, health, fitness and design.
Solving problems that sit at a unique intersection of hardware, tech, health, fitness and design.
Offices: 1325 Boylston St, #401, Boston, MA 02215, US
There are currently 1,008 open education positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Harvard Division of Medical Sciences, Northeastern University Department of Chemical Engineering, Berklee Valencia, Mass General Brigham, Boston University College of General Studies, among others. Browse the listings above to see every active employer.
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