Digital Operations Collaboration Associate- Customer Experience (CX ) Transformation Team
Wilmington, Delaware, United States · On-site
Mid level$1.6B raised
Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications, analytics and Arti…
Skills: Digital operations, Strategy, Marketing, Communications, Analytical skills
Job Summary Build your career shaping credit strategies that responsibly expand a leading card portfolio. You’ll partner across teams, use data to drive decisions, and influence outcomes at scale. As a Risk Strategy Asso…
Skills: Credit risk management, Data analysis, Underwriting, Strategic thinking, SAS
Risk Manager II ( Credit Card Collections Strategy Manager)
Wilmington, Delaware, United States · Hybrid
$145k–$186k/yr
Senior+$7.0B raised
Work Location: Wilmington, Delaware, United States of America Hours: 40 Pay Details: $145,000 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunit…
Skills: Credit card collections, Risk segmentation, Data analytics, SQL, SAS
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank …
Skills: Sales enablement, Salesforce CRM, Coaching, Performance management, Data analysis
Citibank, N.A. seeks a Credit Portfolio Officer for its Wilmington, Delaware location. Duties: Perform quantitative and statistical analyses to identify high-risk pockets and emerging risks. Design credit tests and devel…
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Skills: Sales enablement, Salesforce CRM, Coaching, Performance management, Data analysis
About this role Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractiv…
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Skills: Product management, Agile delivery, Backlog management, User stories, Data analysis
Wilmington, Delaware, United States · Remote Solely
Senior+
We are seeking an experienced SEO Director to lead our Small Business, LLM optimization and growth initiatives, reporting to the VP of Growth. In this role you will lead SEO teams and work closely with the Editorial and …
Skills: SEO Strategy, Team Management, LLM Optimization, AEO, A/B Testing
Help shape how disclosed credit card terms are managed across customer accounts—partnering with cross-functional teams to build and refine pricing capabilities that elevate the customer experience and advance strategic b…
Skills: Product management, Agile methodology, Financial services, Fintech, Product development
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around…
About this role Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractiv…
Data & Marketing Systems Quant Analytics Lead-Senior Associate
Wilmington, Delaware, United States · On-site
Senior$1.6B raised
Shape how marketing execution uses data—at scale and with strong controls—to deliver more relevant customer experiences. In this role, you will modernize targeting data, reduce manual reporting through automation, and im…
Skills: Data management, Marketing analytics, SQL, Python, Tableau
Help shape how quality small business loans are originated and managed—using data, strategy, and sound risk discipline. This role offers high visibility and direct ownership of lending risk strategy criteria that influen…
Senior Software Engineer Wilmington, DE Monday-Friday 8:00 am – 5:00 pm Hybrid At CSC, we are seeking a skilled .NET Software Developer to join our engineering team. In this role, you will design, build, and maintain rob…
Lead Software Engineer - Python/PySpark/Databricks/AWS
Wilmington, Delaware, United States · On-site
Senior$1.6B raised
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer - Python/PySpark/Databricks/AWS at JPMorganChase within the Corporate Te…
Help shape the credit risk strategies that power one of the world’s largest credit card portfolios. Join a team that challenges the status quo, applies rigorous analytics, and turns insights into responsible growth. You’…
Product Delivery Manager Vice President - Risk Third Party Services
Wilmington, Delaware, United States · On-site
Senior$1.6B raised
Join JPMorganChase Risk Management and Compliance to deliver data products that directly shape how we take risk, serve customers, and grow responsibly. In this VP role, you’ll lead multiple end-to-end initiatives integra…
Skills: Product delivery, Risk management, Data analysis, SQL, Agile
Job Summary As Vice President, Quant Analytics Manager, you will lead exploratory data analysis and reporting for key partners within the Anti-Money Laundering/Know Your Customer (AML/KYC) controls organization. You will…
Skills: Quant analytics, Data analysis, AML/KYC controls, Strategy development, Team leadership
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Skills: Data Entry, Document Processing, Time Management, Attention To Detail, Written Communication
Digital Operations Collaboration Associate- Customer Experience (CX ) Transformation Team
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Full-time
high school
Health care coverage, Health and wellness centers, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support
Posted 11d ago
~40 hrs/week
Responsibilities
The associate will support the CX transformation team by integrating digital solutions with CCB operations to reduce friction and enhance customer journeys. They are responsible for tracking success metrics, managing stakeholder communications, and identifying AI-enabled use cases to improve operational effectiveness.
Requirements
Candidates must have at least 2 years of experience in digital operations, strategy, or a related field, along with strong analytical and communication skills. A high school diploma or GED is the minimum educational requirement, with preference given to those with financial services experience and AI tool proficiency.
Full job description
Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications, analytics and Artificial Intelligence (AL) -enabled ways of working to help accelerate smarter, more seamless customer journeys.
As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.
Job responsibilities
Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys
Identify and support AI-enabled use cases (e.g., content drafting/summarization, insight generation, workflow automation) that improve operational effectiveness and stakeholder communications
Work closely with various teams to identify, prioritize, and operationalize initiatives that drive efficiency and improve customer experience
Coordinate regular communication updates to key stakeholders and partner teams
Prepare and deliver executive-level presentations and reports that communicate key insights, project updates, and strategic recommendations to senior leadership
Track, analyze, and report on key success metrics, providing actionable insights to inform strategic decisions
Champion a culture of innovation, collaboration, and data-driven decision-making within the team and across partner groups
Required qualifications, capabilities and skills
2+ years of experience in digital operations, strategy, marketing, communications, or a related field
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
Excellent written and verbal communication skills, with experience developing marketing materials and executive presentations
Proven ability to collaborate effectively in a matrixed organization and manage multiple projects simultaneously
High attention to detail and organizational skills
High School Diploma/GED
Preferred qualifications, capabilities, and skills
Experience in financial services or a similar industry
Experience supporting or presenting to executive leadership
Experience leveraging AI tools to improve productivity and quality of deliverables (e.g., Microsoft 365 Copilot; internal assistants; agentic/automation approaches) including prompt writing, iterative refinement, and quality/accuracy checks
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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How much do Data & Analytics jobs in Wilmington, DE pay?
Based on 121 listings with disclosed salaries, most data & analytics jobs in Wilmington, DE pay between $85k–$196k per year. Individual offers vary with seniority, company size, and specialization.
How many Data & Analytics jobs are open in Wilmington, DE right now?
There are currently 301 open data & analytics positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Wilmington, DE?
Companies currently hiring include JPMorganChase, Citi, Barclays Corporate Banking, Forbes Advisor, AstraZeneca, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Wilmington, DE?
Yes — 108 of the 301 open data & analytics positions offer remote or hybrid work (17 remote, 91 hybrid).
How do I apply for Data & Analytics jobs in Wilmington, DE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.