1. Japan Integration, Stakeholder & Vendor Management Lead talent acquisition integration initiatives for Japan, ensuring alignment with regional and global TA standards.Act as the primary TA partner to Japan business st…
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Customer Support Specialist (Centric Planning & Pricing), APAC
Shanghai, Shanghai, China · Remote OK
Entry level$118M raised
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Full-time
bachelor degree
Posted 57d ago
Apply by Jul 15
~40 hrs/week
Responsibilities
Lead talent acquisition integration and stakeholder management for Japan while overseeing APAC-wide TA projects and early talent programs. Manage TA technology platforms, business intelligence reporting, and regional cost tracking and payment governance.
Requirements
Requires over 8 years of progressive TA experience in a multinational environment with specific expertise in APAC markets, particularly Japan. Must hold a bachelor's degree and possess strong skills in vendor management, TA analytics, and financial acumen.
Full job description
1. Japan Integration, Stakeholder & Vendor Management
Lead talent acquisition integration initiatives for Japan, ensuring alignment with regional and global TA standards.
Act as the primary TA partner to Japan business stakeholders, building trusted relationships with senior leadership, hiring managers, and HRBPs.
Manage vendor relationships, performance, and compliance within Japan; oversee Preferred Vendor List (PSL) adherence, contract governance, and vendor optimization.
Navigate complex stakeholder landscapes to ensure seamless delivery and cultural alignment.
2. APAC TA Project Lead & Support — Policy, Process & Branding
Lead and support APAC-wide TA projects, including policy harmonization, process standardization, and employer branding initiatives.
Drive continuous improvement of recruitment workflows to enhance candidate experience, efficiency, and compliance across markets.
Partner with global TA leadership to localize and implement best practices, ensuring consistency while respecting market nuances.
Champion employer branding across APAC to strengthen talent attraction and market positioning.
3. Asia Early Talent Programs (ELP, FLP) & China Campus Recruitment
Design, execute, and oversee Asia Early Talent Programs, including Early Leadership Programs (ELP) and Future Leadership Programs (FLP).
Lead China Campus recruitment strategy and execution, building strong university partnerships and pipelining top graduate talent.
Develop program frameworks, engagement strategies, and retention pathways for early-career talent across the region.
Collaborate with business leaders and L&D to ensure early talent programs align with succession planning and workforce strategy.
4. TA Technology & Business Intelligence
Serve as the regional subject matter expert for TA technology platforms (ATS, CRM, sourcing tools, and analytics dashboards).
Drive adoption, optimization, and troubleshooting of TA systems across APAC markets.
Develop and maintain TA Business Intelligence (BI) reporting, providing actionable insights on hiring metrics, pipeline health, time-to-fill, and source effectiveness to inform decision-making.
Identify opportunities to leverage automation and AI to enhance recruitment efficiency.
5. APAC Cost Tracking & Payment Process Governance
Oversee TA cost tracking, budget governance, and payment processes across Japan, China, Hong Kong/Macau/Taiwan (HMT), Thailand, Vietnam, and Australia.
Ensure accurate tracking of agency spend, job board investments, vendor invoices, and recruitment-related expenses.
Partner with Finance, Supply Chain, and Compliance to maintain audit-ready documentation and adherence to procurement policies.
Drive cost optimization initiatives while maintaining quality of hire and service delivery.
Qualifications & Experience
8+ years of progressive talent acquisition experience, with at least 5 years in a multinational company environment handling APAC markets
Regional Expertise: Demonstrated experience managing TA operations or stakeholder relationships in Japan; familiarity with China, HMT, Southeast Asia, and Australia markets is highly preferred.
Program Management: Proven track record leading cross-border projects, early talent programs, and campus recruitment at scale.
Vendor & Stakeholder Management: Strong negotiation, influence, and relationship management skills; experience with PSL governance and vendor compliance.
Technology & Data: Hands-on experience with ATS/HRIS platforms and TA analytics; ability to translate data into strategic insights.
Financial Acumen: Experience managing recruitment budgets, cost tracking, and payment processes in a multinational environment.
Communication: Excellent written and verbal communication skills in English; additional Asian language skills (e.g., Japanese, Mandarin) are a strong advantage.
Proficiency with ATS/CRM platforms (Workday, SAP SuccessFactors, Ariba ) and recruitment analytics tools
Education: Bachelor’s degree in Human Resources, Business Administration, or related field.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
Offices: 13995 Pasteur Blvd, Palm Beach Gardens, Florida 33418, US
Fire SafetySecurityBuilding AutomationHeatingAir Conditioningand Refrigeration SystemsIndustrial EngineeringConsumer GoodsMechanical EngineeringHeating, Ventilation, and Air Conditioning (HVAC)