San Francisco, California, United States · Hybrid
$90k–$115k/yr
Why Socure? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex,…
Skills: API Integration, SQL, Log Analysis, AI Prompt Engineering, Technical Troubleshooting
San Francisco, California, United States · Remote OK
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San Francisco, California, United States · Hybrid
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San Francisco, California, United States · Remote OK
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San Francisco, California, United States · Remote OK
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
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Taste LabsSan Francisco, California, United States · On-site
$150k–$220k/yr
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San Francisco, California, United States · Hybrid
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San Francisco, California, United States · On-site
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San Francisco, California, United States · Remote OK
Company Overview Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineeri…
Skills: Sports Betting, Odds Origination, Risk Management, Data Analysis, Mathematical Calculation
San Francisco, California, United States · Remote OK
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Skills: Risk Management, Odds Origination, Sports Betting Analysis, Mathematical Modeling, Statistical Analysis
San Francisco, California, United States · Hybrid
Who We Are Omen AI is building the diagnostic layer for the world's most critical infrastructure. We're looking for an exceptional FP&A Lead to become the financial operating system behind our company. This is not a trad…
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San Francisco, California, United States · Hybrid
$180k–$275k/yr
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San Francisco, California, United States · On-site
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San Francisco, California, United States · Hybrid
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San Francisco, California, United States · Hybrid
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Skills: Workday Adaptive Planning, Financial Modeling, Budgeting, Management Reporting, EPM Implementation
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The Technical Support Engineer manages the end-to-end resolution of customer technical issues, including API integrations and SDK support. The role also involves leveraging AI-powered tools to accelerate triage and automating repetitive support workflows.
Requires a Bachelor's degree, 3+ years of SaaS technical support experience, and U.S. Citizenship. Candidates must be proficient in SQL and have demonstrated experience using AI tools like ChatGPT or Copilot in a professional context.
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager of Technical Support, you will take full ownership of customer issues from initial triage through resolution, collaborating with cross-functional teams to ensure a seamless support experience. This role requires strong technical expertise, excellent communication skills, a commitment to continuous improvement and operational excellence, and fluency with AI-powered tools and workflows that are transforming modern technical support.
Drive customer satisfaction by understanding customer needs and providing responsive service to reported problems, including account access, API integrations, code defects, log analysis, and first-line engineering support for Mobile Native iOS/Android and Mobile Web SDKs.
Take end-to-end ownership of reported problems, including initial troubleshooting, root cause identification, and issue resolution.
Communicate status updates to customers via phone and/or email within required Service Level Agreements (SLAs).
Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated customer issues.
Leverage logs and monitoring tools to troubleshoot and proactively identify problems.
Create, set up, and maintain monitoring scripts and reports to support implementation and customer support activities.
Serve as a customer advocate and coordinate communication during critical incidents.
Create and maintain process or troubleshooting documentation in the Technical Support knowledge base.
Participate in team meetings, knowledge sharing, and process improvement initiatives.
Model Socure’s embedded leadership competencies: continuous learning, effective communication, accountability, team development, decision making, and managing change.
Use AI-assisted tools (e.g., LLM-powered log analysis, AI co-pilots, automated RCA generation) to accelerate triage, root cause identification, and resolution documentation.
Evaluate, prompt-engineer, and iterate on AI tools to improve support quality and reduce MTTR; provide feedback to internal AI tooling teams.
Identify opportunities to automate repetitive support workflows using AI agents, scripts, or low-code/no-code automation platforms.
Bachelor’s degree.
3+ years of experience in a technical support role in a SaaS environment.
U.S. Citizenship is required to support federal government customers.
Comfortable working Monday–Friday, 9:00am–6:00pm EST, with availability for weekend and holiday on-call coverage on a rotating basis.
Experience supporting APIs and API integrations.
Strong SQL skills with ability to query, analyze and troubleshoot data related issues.
Excellent communication skills and a strong sense of customer empathy.
Self-starter approach with the ability to adapt and thrive in rapidly changing circumstances.
Demonstrated experience using AI tools (ChatGPT, Claude, Copilot, or similar) in a professional support or engineering context.
Ability to write and iterate on prompts for LLMs to generate RCAs, draft customer communications, or analyze logs.
Familiarity with AI/ML concepts sufficient to understand and explain Socure’s model-driven identity products to customers.
Experience with or appetite to learn AI-assisted scripting and automation tools (e.g., GitHub Copilot, Cursor, AI-powered observability).
Preferred: Experience in financial services, sponsor banks, financial regulations, identity fraud, KYC, consumer watchlists, DocV technologies, or supporting machine learning-based product offerings. Experience working with AI/ML explainability tools, model monitoring, or data drift detection preferred.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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The leading provider of digital identity verification and fraud solutions.
Socure is the leading platform for digital identity verification, compliance and fraud prevention solutions, trusted by the largest enterprises and government agencies to build trust and mitigate risk. Leveraging AI and machine learning, Socure’s industry-leading platform achieves the highest accuracy, automation, and capture rates in the industry. Serving more than 3,000 customers and 190+ countries across financial services, government, gaming, healthcare, telecom, and e-commerce, Socure’s customer base includes 18 of the top 20 banks, 4 of the Mag 7, the largest HR payroll and workforce providers, the largest sportsbook and prediction market operators, 130 public sector organizations including state and federal agencies across the public sector, and more than 600 fintechs. Leading organizations trust Socure to deliver certainty in identity across onboarding, authentication, payments, account changes, and regulatory compliance. Learn more at www.socure.com.
Offices: 885 Tahoe Blvd., Suite 1, Incline Village, Nevada 89451, US · Olympia National Towers, Floor #2, Block 3, A3 and A4 North Phase, Chennai, Tamil Nadu Chennai-600032, IN
Based on 2332 listings with disclosed salaries, most data & analytics jobs in San Francisco, CA pay between $125k–$278k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,910 open data & analytics positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include OpenAI, UCSF Department of Anesthesia and Perioperative Care, Salesforce, Anthropic, Pinterest, among others. Browse the listings above to see every active employer.
Yes — 1810 of the 2910 open data & analytics positions offer remote or hybrid work (379 remote, 1431 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
