São Paulo, São Paulo, Brazil · On-site
The Customer Service Analyst ensures that customers are provided with the best service level and support, understanding their needs through their interactions with our company with focus on keeping a proactive communicat…
Skills: SAP, TOTVS, Microsoft Excel, Customer Service, Order Management
São Paulo, São Paulo, Brazil · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Generative AI, Agentic AI, LLMs, RAG Architectures, Prompt Engineering
São Paulo, São Paulo, Brazil · Hybrid
Company Overview Se para você a tecnologia existe para melhorar o caminho da vida, para o nosso time também: Seu Caminho, Nossa Jornada. Acreditamos na tecnologia que conecta gente boa no que faz e que vive a diversidade…
Skills: Communication, User Journey Mapping, Conversion Funnel Analysis, CRM, Growth Marketing
São Paulo, São Paulo, Brazil · On-site
Marketing Analyst Support CSL’s Rare Diseases portfolio by planning, executing, and optimizing omnichannel initiatives that are compliant, data‑driven, and patient‑centric. This role requires creativity and the ability t…
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Rio de Janeiro, Rio de Janeiro, Brazil · Hybrid
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Data Science, Statistics, Operations Research, Machine Learning, Python
São Paulo, São Paulo, Brazil · On-site
Nossa empresa faz parte da EDP, um grupo energético global presente em cerca de 30 mercados, com ênfase particular nas energias renováveis. Com mais de 45 anos de experiência, temos consolidado uma presença relevante no …
Skills: Energy Billing, Debt Collection, Free Energy Market (ACL), ANEEL Regulation, CCEE Regulation
São Paulo, São Paulo, Brazil · Remote Solely
$40/hr–$40/hr
Location: Remote Type: Contract / Part-time Commitment: 20 hours per week Compensation: Up to 40 USD / hr Project duration: 2 months, with potential extension About the role We create high-quality STEM training data for …
Skills: Python, Bioinformatics, Molecular Biology, Genetics, Systems Biology
São Paulo, São Paulo, Brazil · On-site
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Skills: Program Management, Data Analysis, Supply Chain Optimization, Root Cause Analysis, Cross-functional Leadership
São Paulo, São Paulo, Brazil · Remote Solely
$27/hr–$45/hr
At Gratia, we believe potential is globally distributed, but opportunity is not. Our mission is to turn great talent's potential into fulfilling global careers through professional development and tech-enabled platforms.…
Skills: Financial Analysis, Financial Statement Interpretation, Executive Reporting, Aerospace & Defense Industry Knowledge, MRO Supply Chain Analysis
São Paulo, São Paulo, Brazil · On-site
A ATS (Amazon Transportation Services) está procurando por pessoas motivadas para ajudar a desenvolver um processo logístico de classe mundial que entregue mercadorias no prazo e com o melhor custo. O objetivo da nossa e…
Skills: Logistics Management, SQL, Microsoft Excel, Data Analysis, Transportation Operations
São Paulo, São Paulo, Brazil · On-site
Junte-se a nós como Engenheiro(a) de Dados – CX Hub LATAM PROPÓSITO DA VAGA Esta função existe para impulsionar a excelência em dados dentro do CX Hub LATAM, garantindo qualidade, governança e escalabilidade dos dados qu…
Skills: Data Engineering, Python, PySpark, SQL, Databricks
São Paulo, São Paulo, Brazil · On-site
The App Store is the world's largest, safest, and most vibrant app marketplace, serving more than 700 million people each week. Since launching in 2008, it has helped creators, dreamers, and learners of all ages connect …
Skills: Business Development, Partnership Management, Account Management, App Monetization, Data Analysis
São Paulo, São Paulo, Brazil · Hybrid
Sobre nós A XP Inc. é uma das maiores instituições financeiras independente do Brasil, dona das marcas XP, Rico, Clear, XP Educação, InfoMoney, entre outras. Com mais de 4,6 milhões de clientes ativos e um valor superi…
Skills: Apache Spark, Python, PySpark, SQL, Data Architecture
São Paulo, São Paulo, Brazil · Hybrid
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Skills: Process Analysis, Process Improvement, Investment Funds, CVM 160, Python
São Paulo, São Paulo, Brazil · On-site
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São Paulo, São Paulo, Brazil · On-site
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Skills: Power BI, SAP, AutoCAD, Microsoft Office, KPI Reporting
São Paulo, São Paulo, Brazil · Hybrid
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São Paulo, São Paulo, Brazil · On-site
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São Paulo, São Paulo, Brazil · Hybrid
Sobre nós A XP Inc. é uma das maiores instituições financeiras independente do Brasil, dona das marcas XP, Rico, Clear, XP Educação, InfoMoney, entre outras. Com mais de 4,6 milhões de clientes ativos e um valor superi…
Skills: Software Architecture, Distributed Systems, Microservices, Cloud Computing, Large Language Models (LLMs)
São Paulo, São Paulo, Brazil · On-site
Somos a Coca-Cola FEMSA (KOF), a maior engarrafadora e comerciante do mundo em volume do sistema Coca-Cola. Diariamente atendemos mais de 381 milhões de pessoas na América Latina. Nossos mais de 80 mil funcionários nos p…
Skills: Power BI, Advanced Excel, Artificial Intelligence, Data Analysis, Customer Management
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The Customer Service Analyst acts as the primary liaison between customers and internal stakeholders to ensure high service levels and efficient order fulfillment. Responsibilities include managing order entry, billing, deliveries, and utilizing KPIs to drive continuous process improvements.
Candidates must hold a Bachelor's degree in International Trade, Administration, or a related field with at least 3 years of experience in similar roles. Proficiency in SAP, TOTVS, and Excel, along with strong English and Spanish language skills, is required.
The Customer Service Analyst ensures that customers are provided with the best service level and support, understanding their needs through their interactions with our company with focus on keeping a proactive communication and acting as problem solver.
Additionally, they will follow up on orders, forecast, deliveries, billing, samples, complaints and special requirements.
Work under the guidelines established for the area and actively participate in the search for process improvement in conjunction with the Customer Service Coordinator.
This role is the primary contact for customers and internal stakeholders, acting as the liaison to ensure strong communication amongst all relevant parties and helping to drive the company’s strategy forward as a valued added supplier.
Ensure order entry, the delivery are on track and orders are completed in full, providing customers with status updates throughout the process.
Answer incoming customer requests regarding billing issues, deliveries, product problems, service questions and general client concerns.
Coordinate deliveries on a daily basis and manage the output for documents related to orders.
Invoice deliveries. Prepare CN and DN when necessary.
Receive and process complaints in the system ensuring a proper follow up.
Think and communicate cross-functionally to investigate and resolve issues or concerns promptly and accurately including any vital coordination with other areas.
Maintain constant communication with sales team, internal stakeholders and close relationship with our customers.
Keep the customer master data and customer´s requirements updated.
Monitors daily reports and KPI´s to ensure order movement and customer experience as expected.
Maintain an orderly workflow ensuring proper prioritization of activities.
Exhibit a troubleshooting and continuous improvement mindset to improve customer service standards.
Collaborate with Logistics and Quality Control / Assurance teams to gather data on recurring issues and support resolutions that enhance service performance.
Create reports and dashboards to monitor customer service performance and communicate insights to management.
Assist in developing and implementing process improvements based on analysis findings to enhance customer satisfaction.
Support the maintenance of customer records and feedback systems, ensuring accurate and up-to-date information for analysis.
Participate in training sessions to stay current with customer service standards and tools.
Education level: Bachelor Degree in International trade, administration or related careers.
Experience in similar areas (minimum 3 years).
Extensive knowledge of SAP and TOTVS.
Excel proven capability.
Very Good English and Spanish language level.
Strong and effective communication skills, both verbal and written.
Excellent customer awareness and focus.
Empathy. Passion for customer service.
Demands high standards of accuracy and attention to detail.
Critical thinker and problem solver.
Must have the ability to maintain calm under pressure and work in a fast paced team environment.
Strong efficiency and organizational skills.
Proactive, easy going, willingness, adaptability to change, service & results oriented.
Able to convey straightforward technical and non-technical information to audiences that generally understand the subject matter. Communication is normally within the team and with closely related teams.
Able to work under general supervision, with some guidance from a competent senior colleague or manager needed from time to time.
Transforming Lives Through the Science of Food
Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier; continuously improving how we work; promoting a safe working environment; or making a difference to our local communities, we believe we can successfully grow our business and have a positive impact on society. What is it we do? Simply put, we make healthy food tastier and tasty food healthier. Our work is driven by consumer health needs and trends, governments desire to build and support healthy communities, and the need for affordable food and nutrition in many parts of the world. We deliver ingredients and solutions to meet all these needs. Our speciality sweeteners and fibres help reduce sugar and calories. Our fibres fortify food and improve digestive health. Our mouthfeel solutions provide texture and shelf life and make food creamy, crispy and stable without all the sugar and fat. Across the globe, we are transforming lives through the science of food. And we need talented and skilled people to help us on this journey.
Offices: 5 Marble Arch, London, England W1H 7EJ, GB · 5450 Prairie Stone Parkway, Hoffman Estates, Illinois 60192, US · Av. Universidad #749, piso 2, Valle Sur, Del. Benito Juarez, Ciudad de Mexico 03100, MX · Av. das Nações Unidas, 17.007 – Sigma Tower - 10th floor,, São Paulo, SP 04730-090, BR · Roggenhorster Straße 31, Lübeck, Schleswig-Holstein 23556, DE
There are currently 913 open data & analytics positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Serasa Experian, Amazon, DiDi, XP Inc., EY, among others. Browse the listings above to see every active employer.
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