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Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience
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Full-time
bachelor degree
Posted 15d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The incumbent will identify customer pain points and drive improvements across the customer journey by simplifying processes and policies. They will collaborate with cross-functional teams to resolve complaints, reduce turnaround time, and enhance overall customer experience through strategic initiatives.
Requirements
The role requires strong analytical, problem-solving, and project management skills with a focus on customer orientation. Candidates should possess good communication skills and an appreciation for technology and business processes.
Full job description
Job Role :
The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
S/he will have to identify customer pain areas across the Customer journey.
Prioritize & resolve the customer issues by simplifying process, relook at policies / practices
Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework
Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints/ TAT improvement
Driving strategic initiatives centered around complaints/contacts, NPS, TAT to derive insights and enhance customer experience
Identifying and driving automation of manual processes
One of India's leading banks offering a wide range of financial services that encompass every sphere of life.
Industry
Banking
Company size
10,001+ employees
Founded
1985
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,652,558
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
Note: Our new toll-free number is 18004100.
SEBI registration details - https://www.kotak.bank.in/content/dam/Kotak/others/sebi-registration-details.pdf
Offices: 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai, Maharashtra 400021, IN · 8th Floor, Portsoken House, 155-157,, London, EC3N 1LS, GB · 50, Main Street,, Ste. 890, White Plains,, NY, NY 10606, US · Representative Office, Al Otaiba Building,, 907, Hamdan Street, Behind KFC,, Abu Dhabi, AE
How many Data & Analytics jobs are open in Mumbai, India right now?
There are currently 1,281 open data & analytics positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Mumbai, India?
Companies currently hiring include JPMorganChase, EY, Citi, Godrej & Boyce Mfg. Co. Ltd., Kotak Mahindra Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Mumbai, India?
Yes — 368 of the 1281 open data & analytics positions offer remote or hybrid work (46 remote, 322 hybrid).
How do I apply for Data & Analytics jobs in Mumbai, India?
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