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Full-time
bachelor degree
Posted 17d ago
~40 hrs/week
French
Responsibilities
The role focuses on the continuous improvement of clients' ERP implementations by diagnosing system issues and implementing new features. It involves collaborating with clients to understand business needs and working with development teams to deliver comprehensive solutions.
Requirements
Candidates should possess strong analytical, communication, and problem-solving skills with a willingness to learn Business Central. A degree in IT, Business, or Accounting is preferred but not mandatory.
Full job description
À propos de la LIDD
LIDD est une société de conseil en gestion de la chaîne d'approvisionnement de premier plan. Nous concevons des entrepôts complexes et des systèmes logistiques pour aider les entreprises à transporter leurs marchandises plus efficacement. Nos clients sont des fabricants, des distributeurs et des détaillants, y compris de nombreuses marques de produits alimentaires, de boissons et de biens de consommation. LIDD Consultants, Inc. fournit à ses clients des solutions ERP de premier ordre. Nous nous engageons à aider nos clients à optimiser leurs processus d'entreprise et à atteindre leurs objectifs. Depuis nos bureaux de Montréal, Toronto, Los Angeles et Atlanta, nous nous attaquons à des projets stimulants dans un environnement agréable et positif.
Nous recherchons un.e conseiller.ère à l'amélioration continue ERP motivé.e et désireux.se d'apprendre, pour rejoindre notre équipe. Ce rôle se concentrera sur l'amélioration continue des implémentations ERP de nos clients, y compris le dépannage des problèmes, l'introduction de nouvelles fonctionnalités et l'amélioration des processus et des systèmes.
Le rôle
Diagnostiquer et résoudre rapidement les problèmes du système ERP afin d'en assurer le bon fonctionnement. Identifier des solutions pour contourner les problèmes répertoriés et/ou les problèmes qui font l'objet d'une enquête ou qui sont en attente de résolution.
Identifier et mettre en œuvre de nouvelles fonctionnalités et des améliorations de processus afin d'accroître l'efficacité des systèmes ERP des clients.
Collaborer avec les clients pour comprendre leurs besoins d’affaires et recommander des améliorations du système. Fournir des exigences détaillées en matière de solutions, des critères d'acceptation, des tests et travailler en étroite collaboration avec l'équipe de développement pour s'assurer qu'une solution complète est fournie au client.
Fournir une formation et un soutien aux clients pour les aider à maximiser l'utilisation de leur système ERP.
Maintenir une documentation détaillée sur les modifications et les améliorations apportées au système. Soutenir l'équipe de mise en œuvre en maintenant des cas de test standard, y compris la première itération de création et d'édition de cas de tests spécifiques au client.
Qualifications requises :
Excellentes aptitudes à la communication orale et écrite.
Solides capacités d'analyse et de résolution de problèmes.
Capacité à fournir un service et une assistance à la clientèle exceptionnels.
Capacité à travailler efficacement dans un environnement d'équipe.
Volonté d'apprendre : Aucune expérience préalable avec Business Central n'est requise ; une formation sera dispensée.
Qualifications souhaitées et considérées comme un atout :
Une compréhension de base des systèmes ERP, de l'analyse des données et du dépannage.
Toute certification pertinente.
Diplôme en technologie de l'information, en commerce, en comptabilité ou dans un domaine connexe est préférable mais pas obligatoire.
Une expérience préalable dans un rôle d'amélioration continue ou dans l’industrie.
ERP Continuous Improvement Consultant
About LIDD
LIDD (LIDD.com) is a leading supply chain management consulting firm. We design complex warehouses and logistics systems to help companies move goods more efficiently. Our clients are manufacturers, distributors and retailers, including many brand names in food & beverage and consumer goods. LIDD Consultants, Inc. provides top-notch ERP solutions to our clients. We are committed to helping our clients optimize their business processes and achieve their goals. From our offices in Montreal, Toronto, Los Angeles and Atlanta, we tackle challenging projects in a fun and supportive environment.
We are seeking a motivated and eager-to-learn ERP Continuous Improvement Consultant to join our team. This role will focus on the continuous improvement of our clients' ERP implementations, including troubleshooting issues that arise, the introduction of new features, process improvements, and enhancements.
The role:
Diagnose and quickly resolve issues within the ERP system to ensure smooth operation. Identify solutions to work around open issues or problems that are under investigation or pending resolution.
Identify and implement new features and process improvements to enhance the efficiency and effectiveness of clients' ERP systems.
Collaborate with clients to understand their business needs and recommend system enhancements. Provide detailed solution requirements, acceptance criteria, test, and work closely with the development team to ensure a comprehensive solution is provided to the client.
Provide training and support clients to help them maximize the use of their ERP system.
Maintain detailed documentation of system changes and improvements. Support implementation team by maintaining standard test cases, including first pass of client specific test case creation and editing.
Work closely with other team members and stakeholders to ensure successful project outcomes. Join the implementation team during client’s mock go-live to begin onboarding to the company’s continuous improvement process.
To qualify for this role, you’ll need:
Willingness to Learn: No prior experience with Business Central is required; training will be provided.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to provide exceptional customer service and support.
Ability to work effectively in a team environment.
Nice to have:
Any relevant certifications.
Basic understanding of ERP systems, data analysis, and troubleshooting.
Experience in relevant industries.
Bachelor's degree in Information Technology, Business, Accounting or a related field
Previous experience in a continuous improvement role.
Related keywords
ERPBusiness CentralSupply Chain ManagementContinuous ImprovementLogisticsData AnalysisTroubleshootingImplementationAcceptance CriteriaTest CasesBusiness Process Optimization
We design, build, and perfect world-class supply chains.
Industry
Business Consulting and Services
Company size
51-200 employees
Founded
2009
Headquarters
Montreal, Quebec
LinkedIn followers
15,306
Our mission is to help our customers to build and operate world-class supply chain infrastructure, so they can grow their businesses.
Founded in 2009, LIDD is a global consulting firm with expertise in supply chain strategy, technology, distribution center design, and physical infrastructure implementation.
Our consultants, engineers, and technologists have deep expertise in consumer products, food & beverage, retail, e-commerce, & distribution. We are NetSuite Alliance and Microsoft Dynamics partners.
Join us at our offices in Montreal, Los Angeles, Seoul, or Toronto or learn more:
https://lidd.com and https://lidd.com/careers.
Listen to the LIDD Podcast:
https://youtube.com/@LiddCa
Spotify:
https://open.spotify.com/show/14WbQIhkFo6H3Pt3Jf2Drp
Amazon Music:
https://music.amazon.com/podcasts/6c7a5476-b7f2-4e35-a344-102d64f8bf04/it's-the-end-of-the-week
Offices: 360 Rue Saint-Jacques, #1600, Montreal, Quebec H2Y 1P5, CA · 240 Richmond St W, Suite 6-105, Toronto, Ontario M5V 1V6, CA · 300 North Continental Boulevard, Suite 320, Los Angeles, California 90245, US · 100 Galleria Pkwy SE Suite 400, Atlanta, Georgia 30339, US
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