Manchester, England, United Kingdom · Hybrid
Our Purpose At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is…
Skills: Workforce Management, Capacity Planning, Forecasting, Data Analysis, Omni-channel Contact Center
Manchester, England, United Kingdom · Hybrid
Cavu Ecommerce Trading Manager Hybrid (Manchester office) | Permanent About Cavu For airports, for partners, for people. We are Cavu. At Cavu, our purpose is to find new and better ways to make airport travel seamless an…
Skills: Ecommerce trading, Digital merchandising, Conversion rate optimization, Funnel performance analysis, Data analysis
Manchester, England, United Kingdom · Hybrid
ESG (Environmental, Social and Governance) Apprentice Hybrid/Manchester *Please note that you must be available to interview in Manchester on the 8th or 9th of September and also to attend the apprenticeship induction on…
Skills: Sustainability data analysis, ESG reporting, Data collection, Governance document control, Stakeholder engagement
Manchester, England, United Kingdom · Remote OK
Join beqom — where tech meets impact beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s …
Skills: .NET 8, C#, PostgreSQL, EF Core, Dapper
Manchester, England, United Kingdom · Remote OK
Our Purpose At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is…
Skills: Zendesk, Systems Administration, Project Management, Data Management, Process Design
Manchester, England, United Kingdom · Remote OK
Join beqom — where tech meets impact beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s …
Skills: AI Coding Agents, Claude Code, Specification Writing, Verification Engineering, .NET
Manchester, England, United Kingdom · Hybrid
The Fitch Group Emerging technology AI Center of excellence (COE) group is seeking a senior machine learning or AI engineer to be part of a team that will be dedicated to build and support Generative AI, Machine learning…
Skills: Machine Learning, Generative AI, Python, Deep Learning, Data Science
Manchester, England, United Kingdom · Hybrid
Threat Intelligence Consultant Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Description You will be acting as a team member within the Operational Thre…
Skills: Threat intelligence, OSINT, Cyber security, Malware analysis, Vulnerability assessment
Manchester, England, United Kingdom · On-site
Specialist II, Shareholder Services – UK Transfer Agency Operations At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we to…
Skills: Transfer agency operations, Operational oversight, Data analysis, Data mapping, Excel
London, England, United Kingdom · Hybrid
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human firs…
Skills: Strategic Sourcing, Program Management, Supply Chain Transformation, Spend Analytics, Contract Management
London, England, United Kingdom · Hybrid
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human firs…
Skills: Social media strategy, Social commerce, TikTok Shop, Meta, Paid media
London, England, United Kingdom · Hybrid
Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transform…
Skills: Social commerce strategy, TikTok shop, Meta advertising, Paid and organic integration, Content strategy
Manchester, England, United Kingdom · Hybrid
$55k–$65k/yr
Lead Technical Solutions Specialist – Networks & Voice £55,000 - £65,000 plus great benefits (Work Level 5) Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the offic…
Skills: Network design, Voice services, Technical leadership, LAN, WAN
Manchester, England, United Kingdom · Hybrid
Company Description We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers…
Skills: .Net, React, SQL, Python, Full stack development
Manchester, England, United Kingdom · Hybrid
Company Description We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers…
Skills: Python, Golang, JavaScript, Site Reliability Engineering, Observability
FanaticsManchester, England, United Kingdom · Hybrid
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles …
Skills: Retail Merchandising, Space Planning, Range Planning, Allocation Strategy, Replenishment Strategy
Manchester, England, United Kingdom · Hybrid
$550/hr–$600/hr
Codurance is a global software professional services consultancy, helping clients continuously deliver value through the adoption of quality practices and technical excellence. Software craftsmanship is at the heart of e…
Skills: Agile, Software Craftsmanship, Stakeholder Management, Project Management, Coaching
Manchester, England, United Kingdom · Hybrid
$38k–$45k/yr
CRM Adviser £38,000 to £45,000 plus great benefits (Work Level 6A) 12-month fixed-term contract Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and coming into the office…
Skills: CRM, Marketing automation, Salesforce, Email production, Customer segmentation
Birmingham, England, United Kingdom · Hybrid
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a cl…
Skills: Integration engineering, Azure Integration Services, Workato, REST APIs, Webhooks
ClioManchester, England, United Kingdom · Remote OK
$70k–$94k/yr
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the l…
Skills: Azure Infrastructure, Terraform, Infrastructure-as-Code, CI/CD Pipelines, Observability
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You will lead global workforce management strategy by overseeing capacity planning, volume forecasting, and real-time operational execution. Additionally, you will manage and mentor a team of analysts while partnering with cross-functional departments to optimize service levels and operational efficiency.
The role requires over 7 years of workforce management experience in a high-volume contact center, including at least 3 years in a senior leadership capacity. Candidates must possess advanced proficiency with enterprise WFM platforms and strong analytical skills to drive data-informed decision-making.
At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is limitless. We don't just solve issues; we consider ourselves Brand Builders who help small businesses thrive by maximizing the value they get from Melio.
We are seeking a high-performing, analytical, and strategic CX Workforce Management (WFM) Manager to lead and elevate our global Customer Experience workforce strategy. In this critical leadership role, you will be responsible for end-to-end WFM functions; including long-term capacity planning, multi-channel volume forecasting, scheduling optimization, real-time management, and operational analytics across internal global teams.
The ideal candidate thrives in a fast-paced, data-driven environment, possessing deep expertise in omni-channel contact center metrics, modern WFM platforms, and predictive modeling. You will act as a strategic business partner to Operations, Finance, and People teams, ensuring we balance exceptional customer experience (SLAs/CSAT) with operational efficiency and agent well-being.
Develop, maintain, and refine multi-channel forecasting models (voice, email, chat, messaging, and AI/bot handoffs) using historical data, product roadmaps, marketing campaigns, and seasonal trends.
Build 12-to-18-month rolling long-term capacity models to guide hiring strategy, onboarding timelines, shrinkage allocations, and budget planning in partnership with Finance and Talent Acquisition.
Conduct scenario modeling and risk analysis to evaluate business changes, product launches, or operational pivots.
Oversee the creation and optimization of agent schedules, ensuring optimal coverage against interval-level demand while honoring staff preferences, local labor laws, and shift flexibility.
Lead Real-Time Analysts to manage intra-day performance, shrinkage, adherence, and queue dynamics, implementing dynamic tactical adjustments to safeguard SLAs.
Establish robust processes for PTO management, training allocation, dynamic offline time, and overtime deployment.
Design and deliver executive-level WFM dashboards tracking KPI variances (Forecast vs. Actuals, Occupancy,Adherence, Cost per Contact, SLA attainment).
Leverage advanced analytics to identify operational bottlenecks, handle time anomalies, and automation opportunities, translating data into actionable operational recommendations.
Own the selection, optimization, and continuous improvement of enterprise WFM technology platforms and integrations.
Directly manage, mentor, and develop a high-performing team of WFM Analysts, Data Analyst, and Real-Time Coordinators.
Establish clear team KPIs, operational standards, and career development pathways within the Workforce Management function.
Conduct regular 1:1s, performance evaluations, and skill-building sessions in forecasting methods, statistical analysis, and WFM tools.
Foster a collaborative, growth-oriented culture that balances operational efficiency with employee engagement and well-being.
Success in this role means transforming our workforce management into a competitive advantage by delivering high forecasting accuracy (±5% target variance) across all customer channels while optimizing agent occupancy and labor spend.
Seamlessly unify internal and outsourced BPO operations through rigorous SLA governance, dynamic capacity models, and automated scheduling workflows.
Ultimately, you will elevate the function by cultivating a high-performing WFM team, maintaining optimal service levels, and directly impacting both customer satisfaction (CSAT) and operational profitability.
Data-Driven Decision Making: Converts complex datasets into intuitive operational strategies.
People Empowerment: Mentors and elevates WFM team members to build analytical capability and leadership.
Cross-Functional Influence: Translates WFM technicalities into clear business impacts for FP&A and Executive leadership.
Agility & Resilience: Thrives in high-growth, changing environments with rapidly shifting volume dynamics.
7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment, with at least 3+ years in a senior manager or leadership role directly managing WFM teams.
Advanced hands-on proficiency with enterprise WFM platforms (e.g., Nice CXone, Verint, Assembled) and CRM/CCaaS tools (Zendesk, Salesforce, Talkdesk).
Bachelor’s degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred.
Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent.
Powerful enough for your accountant, simple enough for you.
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There are currently 553 open data & analytics positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include BNY, WPP, THG, bet365, MAG (Airports Group), among others. Browse the listings above to see every active employer.
Yes — 434 of the 553 open data & analytics positions offer remote or hybrid work (44 remote, 390 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
