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Skills: Operations, Digital Lending, Fintech, Excel, G-sheet
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Full-time
bachelor degree
Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance, Employee Assistance Program, Onsite Medical Center
Posted 6h ago
~40 hrs/week
Responsibilities
The incumbent will manage day-to-day business operations, including onboarding, loan management, and resolving escalations for customers and merchants. They will also coordinate with sales, collections, and lending partners to monitor system performance and generate business reports.
Requirements
The ideal candidate must hold a Bachelor's degree in Technology (B.Tech) and possess at least one year of operations experience in fintech, lending, or banking. Strong execution skills, proficiency in Excel or G-sheets, and the ability to work in rotating shifts are mandatory.
Full job description
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
As a part of the Lending Operations team at PhonePe, the incumbent will be involved in day to day business operations supporting the Sales, Collections, and Customer / Merchant experience processes. The role is fit for someone with Ability to understand complex systems, Strong execution skills and knack for resolving bottlenecks.
Work Description/Responsibilities:
Develop an understanding of Customer / Merchant Loan journey - Onboarding and Loan Management processes
Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants
Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks
Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency
Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management
Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time
Ideal candidate for this role:
Bachelor's Degree (B.Tech only) with 1+ yrs of Operations background
Prior Operations experience in Digital Lending / Fintech / NBFC / Online Banking preferred
Strong Execution Skills and Knowledge of Excel / G-sheet is a must
Thrive at building Relationships, Influencing cross-functional teams via 1st principles thinking
Be Agile, Highly collaborative and Ability to influence stakeholders via analyzing Data
Candidate should be ok to work on a shift basis with rotating shifts / week offs
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
At PhonePe, we are building the future of digital finance in India. Trusted by over 700M users and 50M+ merchants across the country, we are creating technology that empowers people and businesses to manage their money with ease.
Our mission: Make financial services accessible, simple and secure for every Indian.
From UPI payments to business and personal loans, insurance and wealth management to merchant solutions, we are building a diverse digital ecosystem that helps people send, spend, manage and grow their money with confidence. With products like Share.Market, our stock broking platform, and Indus Appstore, India’s first localised app marketplace, we continue to expand our ecosystem and empower consumers and businesses with more ways to access digital services.
At our core, we are a team of innovators, problem-solvers and builders working at the intersection of technology, finance and impact. Our people are driven by the opportunity to solve complex challenges at scale, create inclusive digital solutions and shape the way India transacts.
Our culture of ownership, collaboration and continuous learning enables teams to build products that redefine everyday financial experiences.
Offices: Green Glen Layout Road, PhonePe Private Limited Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur Bengaluru, Karnataka-KA, Pincode- 560103, Bengaluru East, Karnataka 560103, IN
Digital PaymentsMobile Paymentsand P2P PaymentsMobile AppsPaymentsInternetFinTechFinancial ServicesMobile PaymentsCustomer Service
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