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Senior Operations & Systems Associate (CX) - Melio
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Flexible working arrangements, Wellbeing (boost) days
Posted 20d ago
~40 hrs/week
Responsibilities
The role focuses on the administration, optimization, and development of the Zendesk environment to support the Customer Experience team. Key duties include managing data feeds, running system audits, and refining workflows to improve operational efficiency.
Requirements
Candidates need deep expertise in Zendesk configuration and scaling support systems, ideally within a high-growth startup or fintech environment. Strong data management skills and the ability to translate complex technical requirements into practical processes are essential.
Full job description
The role / impact:
As our Senior Operations & Systems Associate, you'll look after the ongoing development, optimisation and administration of Melio's Zendesk environment, serving as the technical backbone of our Customer Experience team. You'll bring deep expertise in scaling support systems within high-growth, startup environments, connecting complex technical requirements with the everyday realities of our support team.
By refining workflows, protecting data integrity and enabling smooth platform adoption, you'll directly improve operational efficiency, elevate the experience our customers have with Melio, and provide the reliable business insights that shape our strategic decisions.
The team & how they connect:
You'll join Melio's Customer Experience team, the people who keep support running smoothly for the small businesses that rely on Melio's payment platform. Zendesk sits at the centre of how the team works, and you'll partner closely with colleagues across the business to keep processes, data and reporting connected as Melio continues to grow.
Initially, you will focus on:
Acting as the primary administrator for Zendesk, working with stakeholders across the business to gather and prioritise requirements
Managing data feeds and third-party integrations, and keeping information accurate for reliable reporting
Running regular system audits and getting the platform ready for upcoming upgrades
Supporting new users through onboarding, and helping teams adopt Zendesk best practice
Where and how you can work:
This role is set up as hybrid, balancing time in the office with time working from home. Given the international footprint of the wider team, you'll work to New Zealand business hours once you're through your initial onboarding period. Like all Xero roles, you'll have access to flexible working arrangements and wellbeing (boost) days throughout the year.
Here are some of the things we're looking for, for this role:
You'll bring strong data management skills, with a knack for turning complex requirements into clear, practical detail.
Designing new processes comes naturally to you, and so does getting people on board with the changes that follow.
You're a collaborative team player, known for seeing projects through from idea to completion.
Your technical aptitude extends to understanding platform capabilities such as apps, objects, formula fields, workflows and custom views.
Day-to-day Zendesk administration and configuration is familiar territory for you, ideally gained within a high-growth or startup environment. Having built a Zendesk instance from the ground up is a bonus.
A solid understanding of what a Customer Experience organisation needs, plus experience connecting tools through third-party integrations, will help you settle in quickly. Exposure to fintech or startup environments is a nice-to-have.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Powerful enough for your accountant, simple enough for you.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2006
Headquarters
Te Aro, Wellington
LinkedIn followers
439,916
Total funding
$1.6B
Trusted by 5M around the world on the most loved SMB accounting platform.
Xero's Community Guidelines: https://www.xero.com/support/community-guidelines/
Offices: 19-23 Taranaki Street, Te Aro, Wellington 6142, NZ · 100 Avebury Boulevard, 5th Floor, Milton Keynes, England MK9 1FH, GB · 260 Burwood Rd, Level 3, Hawthorn, Victoria 3122, AU · 1615 Platte St, 4th Floor, Denver, Colorado 80202, US · 188 York Way, 8th Floor, London, England N79AS, GB
How many Data & Analytics jobs are open in Auckland, New Zealand right now?
There are currently 357 open data & analytics positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Auckland, New Zealand?
Companies currently hiring include Deloitte, Datacom, PwC, EY, One New Zealand, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Auckland, New Zealand?
Yes — 245 of the 357 open data & analytics positions offer remote or hybrid work (8 remote, 237 hybrid).
How do I apply for Data & Analytics jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.