Kaipātiki, Auckland, New Zealand · Hybrid
Company Description At The Warehouse Group, we're proud to be home to some of Aotearoa's most iconic brands, including The Warehouse, Warehouse Stationery and Noel Leeming. Together, we're focused on creating relevant an…
Skills: Leadership, Workforce management, Capacity planning, Forecasting, Operational excellence
Kaipātiki, Auckland, New Zealand · On-site
$150k/yr
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Skills: Android Development, Java, Kotlin, Android Studio, UX Design
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description The Warehouse Group looks after some of Aotearoa’s iconic brands. Our brands mean a lot to us and we’re laser focused on delivering relevant and exciting customer experiences to New Zealanders. Our eC…
Skills: Ecommerce trading, Category management, Merchandising, Analytical skills, Numerical skills
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description This integral role drives performance visibility and optimisation for our online businesses. This is a role that will play to your analytical expertise, AI skills, online performance lever understandi…
Skills: E-commerce, Commercial planning, Forecasting, Performance analysis, Predictive modelling
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description This is far from a typical digital operations contract role. At The Warehouse Group (TWG), we’re accelerating the next phase of our digital and customer experience roadmap. We're investing in our peop…
Skills: Ecommerce operations, Digital merchandising, Search optimisation, Product discoverability, Platform operations
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description At The Warehouse Group, we’re focused on helping Kiwis live better every day. Across The Warehouse, Warehouse Stationery and Noel Leeming, we’re building more connected, customer-led experiences power…
Skills: Martech, Adtech, Customer Data Platform, Salesforce Marketing Cloud, Google Analytics
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description The Warehouse Group looks after some of Aotearoa’s iconic brands. Our brands mean a lot to us and we’re laser focused on delivering relevant and exciting customer experiences to New Zealanders. Our eC…
Skills: Ecommerce Trading, Category Management, Digital Merchandising, Data Analysis, Google Analytics
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description At The Warehouse Group, we’re focused on helping Kiwis live better every day. Across The Warehouse, Warehouse Stationery and Noel Leeming, we’re building more connected, customer-led experiences power…
Skills: Martech, Adtech, Customer Data Platform, Salesforce Marketing Cloud, Google Analytics
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description This is far from a typical digital operations contract role. At The Warehouse Group (TWG), we’re accelerating the next phase of our digital and customer experience roadmap. We're investing in our peop…
Skills: Search Optimisation, Product Discoverability, Platform Operations, Excel, SQL
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description This integral role drives performance visibility and optimisation for our online businesses. This is a role that will play to your analytical expertise, AI skills, online performance lever understandi…
Skills: eCommerce, Commercial Planning, Digital Analytics, Business Intelligence, Predictive Modelling
Kaipātiki, Auckland, New Zealand · On-site
Company Description At The Warehouse Group, we're helping shape the future of retail in New Zealand. With some of Aotearoa's most recognised retail brands and millions of customer interactions every year. Our Market Medi…
Skills: Retail Media, Commercial Leadership, P&L Management, Strategic Planning, Digital Media
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description A lot is going on in our Omni/Ecommerce team with several opportunities available across the team, as we strengthen our capability, simplify how we work and deliver more connected experiences across o…
Skills: Digital Content Management, Ecommerce Operations, Digital Production, CRM Content Execution, Content Management Systems
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description The Warehouse Group looks after some of Aotearoa’s iconic brands. Our brands mean a lot to us and we’re laser focused on delivering relevant and exciting customer experiences to New Zealanders. Our eC…
Skills: Ecommerce Trading, Category Management, Digital Merchandising, Data Analysis, Stakeholder Management
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description The Warehouse Group (TWG) is a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across T…
Skills: Data Engineering, ETL Processes, Data Quality, SQL Development, Python Programming
Kaipātiki, Auckland, New Zealand · On-site
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Skills: SQL, Python, Snowflake, dbt, Azure
Kaipātiki, Auckland, New Zealand · On-site
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Skills: Data Pipelines, ETL/ELT, Data Modelling, AI/ML Concepts, Stakeholder Management
Kaipātiki, Auckland, New Zealand · On-site
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Skills: Data Engineering, AI/ML Concepts, ETL/ELT, Data Modelling, Data Quality
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description The Warehouse Group is home to some of Aotearoa New Zealand’s most iconic retail brands: The Warehouse, Warehouse Stationery and Noel Leeming. We are proud to be a Kiwi household name and to play an i…
Skills: Workforce Planning, Financial Analysis, Advanced Excel, Power BI, Data Translation
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description Toys and Books are at the heart of play, learning and imagination for Kiwi families. As Lead Planner – Toys & Books, you’ll play a pivotal role in shaping categories that delight customers, deliver tr…
Skills: Merchandise Planning, Financial Planning, Range Management, People Leadership, Stakeholder Management
Kaipātiki, Auckland, New Zealand · Hybrid
Company Description At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better w…
Skills: Inventory Planning, Demand Forecasting, Excel, Pivot Tables, Vlookups
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The Customer Care Operations Lead will manage the daily performance, workforce planning, and operational processes of the Auckland-based customer care team. They will also leverage data and emerging technologies like AI to drive continuous improvement and enhance customer outcomes.
The ideal candidate is an experienced operational leader with a strong background in workforce management and team development. They must possess excellent analytical skills and the ability to effectively manage stakeholders and offshore service partners.
At The Warehouse Group, we're proud to be home to some of Aotearoa's most iconic brands, including The Warehouse, Warehouse Stationery and Noel Leeming. Together, we're focused on creating relevant and meaningful experiences for our customers and communities across New Zealand.
We are now looking for a Customer Care Operations Lead to drive operational excellence, workforce planning, reporting, and continuous improvement across Customer Care function.
This is a unique opportunity for a people-focused leader who enjoys combining data, planning, operational problem-solving to deliver exceptional customer outcomes.
You'll be an experienced operational leader who thrives in a fast-paced environment and enjoys balancing people leadership, customer outcomes and commercial thinking.
When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:
The Warehouse Group is constantly evolving, this is a great opportunity to grow with us!
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group) TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business). Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances. Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help' with it's TechSolutions service. With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand. In August 2002, Noel Leeming introduced Noel Leeming "Online", offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
Offices: 26 The Warehouse Way, Northcote, Auckland 0627, NZ
There are currently 20 open data & analytics positions in Kaipātiki, New Zealand listed on Clera. New openings are added daily as companies post roles.
Yes — 15 of the 20 open data & analytics positions offer remote or hybrid work (0 remote, 15 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
