Company Description At The Warehouse Group, we're proud to be home to some of Aotearoa's most iconic brands, including The Warehouse, Warehouse Stationery and Noel Leeming. Together, we're focused on creating relevant an…
Company Description Join one of New Zealand's most recognised retail groups and play a key role in shaping the future of our property portfolio. We're looking for an experienced property lawyer to join our highly regarde…
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Company Description The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ …
Customer Service Team Member - Seasonal Casual (Glenfield)
Kaipātiki, Auckland, New Zealand · On-site
Entry level
Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart Access to over 100+ exclusive t…
Company Description The Warehouse Group looks after some of Aotearoa’s iconic brands. Our brands mean a lot to us and we’re laser focused on delivering relevant and exciting customer experiences to New Zealanders. Our eC…
Company Description This integral role drives performance visibility and optimisation for our online businesses. This is a role that will play to your analytical expertise, AI skills, online performance lever understandi…
Company Description This is far from a typical digital operations contract role. At The Warehouse Group (TWG), we’re accelerating the next phase of our digital and customer experience roadmap. We're investing in our peop…
Company Description At The Warehouse Group, we’re focused on helping Kiwis live better every day. Across The Warehouse, Warehouse Stationery and Noel Leeming, we’re building more connected, customer-led experiences power…
Skills: Martech, Adtech, Customer Data Platform, Salesforce Marketing Cloud, Google Analytics
Company Description The Warehouse Group looks after some of Aotearoa’s iconic brands. Our brands mean a lot to us and we’re laser focused on delivering relevant and exciting customer experiences to New Zealanders. Our eC…
Skills: Ecommerce Trading, Category Management, Digital Merchandising, Data Analysis, Google Analytics
Company Description The Warehouse Group looks after some of Aotearoa’s most beloved retail brands - The Warehouse, Warehouse Stationery and Noel Leeming. Market Media is The Warehouse Group’s Retail Media Network - Bridg…
Company Description Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part …
easyauto123 Sales Team member extraordinaire for our North Harbour Glenfield store. Who are we? With immense pride we are easyauto123 part of “Eagers Automotive” Australasia’s largest automotive group. Representing some …
Company Description At The Warehouse Group, we’re focused on helping Kiwis live better every day. Across The Warehouse, Warehouse Stationery and Noel Leeming, we’re building more connected, customer-led experiences power…
Skills: Martech, Adtech, Customer Data Platform, Salesforce Marketing Cloud, Google Analytics
Company Description This is far from a typical digital operations contract role. At The Warehouse Group (TWG), we’re accelerating the next phase of our digital and customer experience roadmap. We're investing in our peop…
Company Description This integral role drives performance visibility and optimisation for our online businesses. This is a role that will play to your analytical expertise, AI skills, online performance lever understandi…
Skills: eCommerce, Commercial Planning, Digital Analytics, Business Intelligence, Predictive Modelling
Company Description At The Warehouse Group, we're helping shape the future of retail in New Zealand. With some of Aotearoa's most recognised retail brands and millions of customer interactions every year. Our Market Medi…
Skills: Retail Media, Commercial Leadership, P&L Management, Strategic Planning, Digital Media
Company Description A lot is going on in our Omni/Ecommerce team with several opportunities available across the team, as we strengthen our capability, simplify how we work and deliver more connected experiences across o…
Skills: Digital Content Management, Ecommerce Operations, Digital Production, CRM Content Execution, Content Management Systems
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Full-time
Discounts across brands, Birthday leave, Charity day off, Free parking, EV charging, Onsite gym
Posted 4h ago
~40 hrs/week
Responsibilities
The Customer Care Operations Lead will manage the daily performance, workforce planning, and operational processes of the Auckland-based customer care team. They will also leverage data and emerging technologies like AI to drive continuous improvement and enhance customer outcomes.
Requirements
The ideal candidate is an experienced operational leader with a strong background in workforce management and team development. They must possess excellent analytical skills and the ability to effectively manage stakeholders and offshore service partners.
Full job description
Company Description
At The Warehouse Group, we're proud to be home to some of Aotearoa's most iconic brands, including The Warehouse, Warehouse Stationery and Noel Leeming. Together, we're focused on creating relevant and meaningful experiences for our customers and communities across New Zealand.
Job Description
We are now looking for a Customer Care Operations Lead to drive operational excellence, workforce planning, reporting, and continuous improvement across Customer Care function.
This is a unique opportunity for a people-focused leader who enjoys combining data, planning, operational problem-solving to deliver exceptional customer outcomes.
What you'll be doing:
Lead, coach and develop our Auckland-based customer care operations team (circa 8 team members)
Drive the day-to-day operational performance of Customer Care ensuring systems, processes and service delivery run smoothly
Own workforce planning & capacity management, working closely with our outsourced WFM team to align demand forecasts, staffing plans, schedules and operational coverage to service level, productivity & customer experience goals
Use data and insights to identify opportunities to improve performance, productivity and customer experience
Own operational reporting and analytics, enabling informed decision-making across the business.
Partner closely with onshore and our offshore team to deliver seamless service outcomes.
Support continuous improvement initiatives and help shape the future of Customer Care through AI and automation.
Qualifications
You'll be an experienced operational leader who thrives in a fast-paced environment and enjoys balancing people leadership, customer outcomes and commercial thinking.
You'll bring:
Proven leadership experience, with the ability to coach, develop and influence high-performing teams
Strong workforce management expertise, including forecasting, capacity planning and scheduling
Excellent analytical skills with the ability to translate data into actionable insights
Exceptional organisational skills and attention to detail.
Experience working with outsourced or offshore service delivery partners
Strong stakeholder management and communication skills.
A passion for leveraging technology, AI and automation to improve customer experiences
Additional Information
When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:
Discounts across our brands
Birthday leave and charity day off
Free parking, EV charging, onsite gym and café at our Northcote support office
We value collaboration, connection & flexibility – Fridays WFH
26 weeks paid parental leave
A range of wellbeing support and development opportunities
The Warehouse Group is constantly evolving, this is a great opportunity to grow with us!
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group)
TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business).
Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances.
Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help' with it's TechSolutions service.
With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand.
In August 2002, Noel Leeming introduced Noel Leeming "Online", offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
Offices: 26 The Warehouse Way, Northcote, Auckland 0627, NZ
Retail and Consumer ElectronicsConsumerHome AppliancesConsumer GoodsElectronicsE-CommerceProductivity ToolsSalesRetailConsumer Electronics
How many Retail jobs are open in Kaipātiki, New Zealand right now?
There are currently 35 open retail positions in Kaipātiki, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Kaipātiki, New Zealand?
Companies currently hiring include Noel Leeming, Bunnings, Chemist Warehouse New Zealand, Eagers Automotive Limited, JB Hi-Fi, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Kaipātiki, New Zealand?
Yes — 18 of the 35 open retail positions offer remote or hybrid work (0 remote, 18 hybrid).
How do I apply for Retail jobs in Kaipātiki, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.