General Summary Provides hospital telecommunication services through the operation of a telephone console and related communication equipment. Serves as a central communication hub for hospital operations by accurately a…
General Summary Provides hospital telecommunication services through the operation of a telephone console and related communication equipment. Serves as a central communication hub for hospital operations by accurately a…
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Lowe's Companies, Inc.
Warehouse Part Time Days
York, Pennsylvania, United States · On-site
Entry level$22B raised
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Lowe's Companies, Inc.
Retail Sales – Part Time
York, Pennsylvania, United States · On-site
Entry level$22B raised
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Part-time
high school
Comprehensive Health Benefits, Flexible Spending Account, Health Savings Account, Retirement Savings Plan, Paid Time Off, Short-term Disability
Posted 64d ago
~32 hrs/week
Responsibilities
Operates a telephone console to route internal and external calls and facilitate communication between patients, visitors, and staff. Supports emergency response procedures and maintains hospital communication systems and paging functions.
Requirements
Requires a High School Diploma or GED. Preference is given to candidates with previous switchboard experience and strong verbal communication skills.
Full job description
General Summary
Provides hospital telecommunication services through the operation of a telephone console and related communication equipment. Serves as a central communication hub for hospital operations by accurately and efficiently routing internal and external calls, facilitating communication between patients, visitors, and staff, and supporting emergency response procedures. Maintains communication systems, paging functions, and operational continuity while delivering professional and customer-focused service.
Shift
Part Time, Week 1- Sunday 11p-7a, Monday 11p-7a
Week 2 Friday 11p-7a, Sat 11p-7a
Rotating Holidays.
Responsibilities
Duties and Responsibilities
Essential Functions:
Operator Duties: • Answers incoming calls promptly, efficiently, and professionally while providing excellent customer service to all internal and external callers. • Screens and routes calls accurately to appropriate departments, staff, or patient locations. • Provides general hospital information and assists callers with inquiries. • Facilitates communication between patients, visitors, and hospital staff. • Addresses routine service concerns and escalates issues as appropriate.
Emergency Response Duties: • Initiates and announces hospital emergency codes following established protocols. • Notifies and coordinates communication with appropriate personnel during urgent and critical situations. • Maintains accurate logs and documentation of all emergency communications.
Paging and On-Call Support Duties (Hospital-Based): • Manages paging systems and communication tools to ensure accurate and timely message delivery. • Maintains and utilizes hospital on-call schedules in accordance with established procedures. • Contacts on-call hospital staff as needed to support patient care and hospital operations.
Systems Monitoring Duties: • Monitors switchboard, paging, and communication systems to ensure proper functionality at all times. • Identifies system or equipment issues and escalates for resolution as appropriate.
Security and Operational Support Duties: • Monitors and supports communication related to safety systems, alarms, and security processes in accordance with hospital protocols. • Assists with communication needs during security-related events and facility operations.
Documentation and Handoff Duties: • Maintains accurate records of calls, messages, and critical events. • Ensures clear, accurate, and comprehensive communication of updates, issues, and critical information during shift transitions to maintain operational continuity.
Technical Support Duties: • Performs first-level troubleshooting and support for communication devices, paging systems, and related technologies. • Escalates technical issues to appropriate support personnel as needed.
Common Expectations:
Demonstrates competency in communication processes necessary to support hospital operations and patient access to care.
Maintains established policies and procedures, objectives, quality assurance standards, and safety protocols.
Provides outstanding service to all customers; fosters teamwork; and supports operational efficiency through attention to detail and accountability.
Qualifications
Qualifications
Minimum Education:
High School Diploma or GED Required
Work Experience:
Less than 1 year Relevant experience. Preferred
Previous switchboard experience. Preferred
Knowledge, Skills, and Abilities:
Excellent interpersonal/communications skills.
Above average verbal skill is required to communicate with the public.
Required knowledge of basic computer skills.
Benefits Offered:
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Related keywords
SwitchboardTelecommunicationsHospital OperationsCall RoutingEmergency ResponsePaging SystemsCustomer ServiceHealthcare Communication
About Wellspan Surgery and Rehabilitation Hospital
How many Customer Service & Support jobs are open in York, PA right now?
There are currently 420 open customer service & support positions in York, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in York, PA?
Companies currently hiring include Lowe's Companies, Inc., Wellspan Surgery and Rehabilitation Hospital, WEIS MARKETS INC, CVS Health, Ciocca Toyota of Williamsport, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in York, PA?
Yes — 12 of the 420 open customer service & support positions offer remote or hybrid work (7 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in York, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.