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Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$949K raised
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Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$949K raised
Location: Geisinger Wyoming Valley (GWV) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Responsible for front line support to the department. Coor…
Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality, Patient Registration
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE Job Duties Banquet set up staff set, maintai…
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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Pre-tax Savings Plans, Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA)
Posted 80d ago
~40 hrs/week
Responsibilities
Provides front-line support by greeting and registering patients, verifying insurance, and scheduling follow-up appointments. Manages financial obligations, collects fees, and ensures compliance with HIPAA and privacy guidelines.
Requirements
Requires a High School Diploma or GED and a minimum of 2 years of related work experience. Must possess clerical skills and the ability to maintain strict confidentiality.
Full job description
Location:
Geisinger Wyoming Valley (GWV)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
No
Job Summary:
Job Profile Summary Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
Job Duties:
Responsible for checking patients in for appointments and accurately verifying demographics.
Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
Reads and interprets insurance responses.
Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
Communicates financial obligations to patients and collects fees at time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory forms with patient.
Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
Performs cash posting following department guidelines.
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
Independently works work queues to ensure timely resolution of all accounts.
Maintain productivity and quality performance expectations
Must maintain high regard for confidentiality.
Accurately performs medical record maintenance and releases.
Assists with referrals and pre-certifications, at the time of encounter.
Properly utilizes and maintains patient recall and reschedule lists.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Benefits of working at Geisinger:
Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Education:
High School Diploma or Equivalent (GED)- (Required)
Experience:
Minimum of 2 years-Related work experience (Required)
Certification(s) and License(s):
Skills:
Clerical I, Office Politics And Confidentiality
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Geisinger is among the nation’s leading providers of value-based care, serving 1.2 million people in urban and rural communities across Pennsylvania. Founded in 1915 by philanthropist Abigail Geisinger, the nonprofit system generates $10 billion in annual revenues across 126 care sites — including 10 hospital campuses — and Geisinger Health Plan, with more than half a million members in commercial and government plans. Geisinger College of Health Sciences educates more than 5,000 medical professionals annually and conducts more than 1,400 clinical research studies.
With 26,000 employees, including 1,700 employed physicians, Geisinger is among Pennsylvania’s largest employers with an estimated economic impact of $15 billion to the state’s economy. On March 31, 2024, Geisinger became the first member of Risant Health, a new nonprofit charitable organization created to expand and accelerate value-based care across the country.
For more information, visit geisinger.org/careers or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Offices: 100 North Academy Avenue, Danville, Pa. 17822, US
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How many Customer Service & Support jobs are open in Wilkes-Barre, PA right now?
There are currently 292 open customer service & support positions in Wilkes-Barre, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wilkes-Barre, PA?
Companies currently hiring include Geisinger, Mohegan Sun, MileOne Autogroup, Lowe's Companies, Inc., JCPenney, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wilkes-Barre, PA?
Yes — 15 of the 292 open customer service & support positions offer remote or hybrid work (3 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Wilkes-Barre, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.