Location This position is located at 125 Westchester Ave, White Plains, New York, 10601 United States Role Summary The Back of House Specialist enhances the customer experience by managing back of house operations and om…
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Raymour & Flanigan Furniture and Mattresses
Sales Associate
White Plains, New York, United States · On-site
$65k–$100k/yr
Entry level$16M raised
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Emergency Veterinary Assistant (Full-Time) - White Plains, NY
White Plains, New York, United States · On-site
$20/hr–$43/hr
Entry level
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Pye-Barker Fire & Safety
Outside Sales Representative
White Plains, New York, United States · Hybrid
Mid level
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Part-time
Medical, Dental, Vision, Paid Time Off, Employee Discounts, Retirement Savings
Posted 2d ago
Apply by Sep 9
~40 hrs/week
Responsibilities
The Back of House Specialist manages store operations, including shipment processing, inventory organization, and product replenishment to ensure a seamless omni-channel experience. They also maintain visual merchandising standards and support the leadership team in executing daily tasks to maximize store efficiency.
Requirements
Candidates must have a proven track record in leading operational processes and achieving measurable results. The role requires the ability to work a flexible schedule, including mornings, nights, and weekends, to meet store demand.
Full job description
Location
This position is located at 125 Westchester Ave, White Plains, New York, 10601 United States
Role Summary
The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.
Role Responsibilities
Customer Experience
Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations
Supports timely execution of product placement and other visual priorities
Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Business Ownership
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized
Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
Facilitates the transfer of online products back to the warehouse
Communication + Relationships
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
Proactively escalates issues that may be impacting the ability to meet company standards
Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
Sets an energized pace to establish and maintain omni-channel standards and service level agreements
Role Qualifications
Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)
Proven track record in leading operational processes and achieving measurable results
Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
Starting from USD $19.00/Hr.
Related keywords
Back of HouseOmni-channelInventory AccuracyShipment ReceiptVisual MerchandisingProduct FlowReplenishmentOrder QueuesLoss PreventionRetail OperationsStore TechnologyPackaging StandardsFulfillmentSupply ManagementWorkstation Organization
Anthropologie is a lifestyle brand that imparts a sense of beauty, optimism and discovery to our customer. For them, Anthropologie is an escape from the everyday; it is a source of inspiration and delight, where innovative merchandising, customer centricity and a curated array of products come together to create an unimagined experience.
Anthropologie products are an expression of our customer's appreciation for artfulness and good design. To that end, our buyers and designers travel the world to uncover special products and to collaborate with talented artisans. Our assortment includes clothing, accessories, shoes, beauty, home furnishings, found objects, gifts and décor that exhibit influences ranging from vintage to global.
Founded in 1992, Anthropologie currently operates stores worldwide. The brand launched its mail-order catalogue and website in 1998; eleven years later, its first international stores opened in Canada and UK.
How many Customer Service & Support jobs are open in White Plains, NY right now?
There are currently 235 open customer service & support positions in White Plains, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in White Plains, NY?
Companies currently hiring include Nordstrom, Macy's, KnitWell Group, VEG ER for Pets, Always Compassionate Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in White Plains, NY?
Yes — 26 of the 235 open customer service & support positions offer remote or hybrid work (1 remote, 25 hybrid).
How do I apply for Customer Service & Support jobs in White Plains, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.