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$60k–$70k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Long-term disability insurance, Short-term disability insurance, Life insurance
Posted 36d ago
Apply by Nov 5
~40 hrs/week
Responsibilities
The Customer Relationship Specialist will drive revenue growth and customer expansion by managing long-term partnerships with school and district leaders. They will collaborate with sales teams to prospect new accounts and provide consultative support for the implementation of educational solutions.
Requirements
Candidates must possess a bachelor's degree and at least 5 years of K-12 teaching experience. Proficiency in sales, business development, and CRM systems is required, with school leadership experience preferred.
Full job description
Customer Relationship Specialist (CRS) Full-time/Hybrid/West Palm Beach, FL office
Are You an Educator Ready to Drive Impact—And Growth? Join the Instructional Empowerment Team and Combine Your Passion for Education with the Power of Strategic Sales
Are you a current or former K–12 educator with a knack for connecting, influencing, and solving problems? Are you looking to take your education experience to the next level—by helping schools and districts thrive and contributing to the growth of a mission-driven company?
At Instructional Empowerment (IE), we’re looking for a passionate, results-oriented educator to step into a dynamic role that blends educational consulting, strategic relationship building, and sales. As a Customer Relationship Specialist (CRS), you’ll help schools activate and expand their use of IE solutions—including Marzano Evaluation Center (MEC) products—while uncovering new opportunities for engagement and revenue growth.
This isn’t just customer success. It’s customer growth—and you’ll be leading the charge.
Why This Role Is Perfect for an Educator with a Sales Mindset:
✅ Leverage Your Educational Expertise: Use your background as a teacher or school leader to guide schools through successful implementation of instructional tools, professional learning, and evaluation systems.
✅ Be a Strategic Growth Partner: Identify and lead opportunities for expansion, connecting customer needs with IE’s full portfolio of services and solutions.
✅ Own the Customer Relationship: Build and manage long-term partnerships with school and district leaders, ensuring satisfaction, retention, and ongoing engagement.
✅ Contribute to Sales & Revenue Goals: Actively support business development by identifying new accounts and growing existing relationships—measured through booked opportunities, expansions, and renewals.
What You’ll Be Doing:
🔹 Sales & Business Development
Collaborate with sales and marketing teams to move leads through the funnel
Prospect for new customers whose needs align to our products and services
Use performance data and insights to suggest value-add products and services
Influence retention and renewal conversations through proactive support and planning
🔹 Drive Engagement & Expansion
Support successful adoption of IE and MEC solutions
Identify and execute on expansion opportunities to increase customer lifetime value
🔹 Lead Strategic Relationships
Build trust with school and district leaders
Act as a consultative partner—listening, diagnosing, and recommending new solutions
🔹 Problem Solving & Internal Advocacy
Represent the voice of the customer internally
Work cross-functionally to ensure customer satisfaction and ongoing product improvement
Why You’ll Love Working with IE:
✨ Impact Meets Innovation: Help shape the future of teaching, leadership, and learning—while supporting strategic growth. ✨ Collaborative & Supportive Team: Join a mission-driven group that values shared success and a growth mindset. ✨ Hybrid Flexibility: Work remotely Mondays and Fridays; collaborate in-person Tuesday–Thursday in West Palm Beach, FL. ✨ Professional Development: Grow your sales, strategy, and leadership skills in a fast-paced, high-impact environment.
What You’ll Bring:
✔ Bachelor’s degree in Education, Business, or a related field ✔ 5+ years of K–12 teaching experience
✔ Experience with customer engagement, business development, and sales
✔ 2+ years in a school leadership role (i.e., administrator, instructional coach) (preferred) ✔ Excellent interpersonal, problem-solving, and consultative skills ✔ Comfort with CRM systems like Salesforce or HubSpot—or a willingness to learn
Perks:
Be a part of a mission-driven team working to transform education
Competitive compensation and benefits package
Salary range - $60,000- $70,000
A comprehensive insurance plan for medical/dental/vision/LTD/STD/Life (Employee & Dependents)
15 Days PTO given upfront in your first year
8 Paid Holidays + 2 Floating Holidays
401K plan - 4% company match
Exceptional Onboarding Process
And many more benefits
Want to learn more about Instructional Empowerment?
EEO Statement Instructional Empowerment provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, age, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Ready to help empower schools and make a difference? Apply today!
K-12 educational services company with a vision to end generational poverty and eliminate racial achievement gaps.
Industry
Education
Company size
51-200 employees
Founded
2022
Headquarters
Blairsville, Pennsylvania
LinkedIn followers
8,598
At Instructional Empowerment, our mission is to end generational poverty and eliminate achievement gaps through redesigned rigorous Tier 1 instruction that ensures deeper learning for ALL students. We believe true empowerment is achieved when systems and structures align to ensure students engage in rigorous, standards-based tasks that build knowledge with peers in collaborative, interdependent teams.
We partner with school and district leaders to build schools’ capacity and instructional systems, driving rapid, measurable, and long-term student outcomes. By shifting from teacher-directed instruction to student-led team learning, we empower every student to become an independent, critical thinker who takes ownership of their learning.
We are so serious about our mission that we founded our own independent Applied Research Center. Our research center verifies every project using the most exacting federal research standards. We ensure our methods work in every school and every classroom in all the different communities that our partner schools serve.
When implemented effectively, student-led team learning has been proven to close or narrow opportunity and achievement gaps. We see this impact across our partner schools, where students develop the high-agency skills essential for success in a rapidly evolving world. If you believe what we believe, we hope you’ll join us to make the teaching and learning process more empowering for every child and educator.
Offices: 175 Cornell Rd, Suite 18, Blairsville, Pennsylvania 15717, US
School ImprovementCore InstructionInstructional LeadershipRigorGrade Level ProficiencyUpward MobilityAgencyAutonomySelf-RegulationCritical Thinking
How many Customer Service & Support jobs are open in West Palm Beach, FL right now?
There are currently 969 open customer service & support positions in West Palm Beach, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in West Palm Beach, FL?
Companies currently hiring include Allied Universal, Pyramid Global Hospitality, CVS Health, Domino's, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in West Palm Beach, FL?
Yes — 34 of the 969 open customer service & support positions offer remote or hybrid work (13 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in West Palm Beach, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.