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Searcy Denney Scarola Barnhart & Shipley, PA
INTAKE COORDINATOR
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Entry level
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Assistant Manager(03153) - 1800 45th Street
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Entry level$1.3B raised
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Domino's
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Part-time
high school
Competitive benefits package
Posted 18d ago
~40 hrs/week
Responsibilities
The Patient Access Representative is responsible for performing patient registration, scheduling, and discharge functions while ensuring accurate demographic and insurance information. They must also manage patient financial liabilities, collect payments, and maintain compliance with hospital standards and legal requirements.
Requirements
Candidates must have a High School Diploma or GED and at least 0-1 years of experience in customer service or an administrative medical role. Proficiency in typing (minimum 35 wpm) and the ability to work in a fast-paced hospital environment are required.
Full job description
JOB SUMMARY
Working Location: Good Samaritan Medical Center
Shift Information: Friday/Saturday 11p-7:30am
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm
Demonstrated working knowledge of PC/CRT/printer
Knowledge of function and relationships within a hospital environment preferred
Customer service skills and experience
Ability to work in a fast paced environment
Ability to receive and express detailed information through oral and written communications
Understanding of Third Party Payor requirements preferred
Understanding of Compliance standards preferred
Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
High School Diploma or GED required.
0 – 1 year in a Customer Service role.
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit at computer terminal for extended periods of time.
Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
Occasionally lift/carry items weighing up to 25 lbs.
Frequent prolonged standing, sitting, and walking.
Occasionally push a wheelchair to assist patients with mobility problems.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hospital administration
Can work in patient care locations which include potential exposure to life-threatening patient conditions.
OTHER
Must be available to work hours and days as needed based on departmental/system demands.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
For over 35 years, Conifer Health has partnered with health systems, hospitals, physician groups, and employers to deliver tailored, technology-enabled revenue cycle and value-based care solutions that improve financial performance, enhance the care experience, and reduce the cost to collect. Supporting more than 600 clients and managing over $32 billion in NPR annually, we operate with a “by operators, for operators” mindset — combining deep operational expertise with intelligent automation, advanced analytics, and a mature global delivery model. Our commitment is simple: deliver on client goals with full transparency and measurable outcomes at every step.
Offices: 3560 Dallas Parkway, Frisco, Texas 75034, US
Revenue Cycle Management (RCM)Revenue Cycle AssessmentRevenue Cycle OutsourcingMedical Billing and CollectionsPatient Access and ExperienceEHR Implementation (Epic)and AR ManagementHealth Care
How many Customer Service & Support jobs are open in West Palm Beach, FL right now?
There are currently 969 open customer service & support positions in West Palm Beach, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in West Palm Beach, FL?
Companies currently hiring include Allied Universal, Pyramid Global Hospitality, CVS Health, Domino's, Goodwill Manasota, among others. Browse the listings above to see every active employer.
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