Hours: Day shift- M-F 8am-4:30p Work Location: Patient will be located onsite at Good Samaritan ER Screener and field Visit rep for Palm Beach Region JOB SUMMARY Responsible for screening self-pay patients at hospital be…
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Patient Access Representative III - Financial Counselor
West Palm Beach, Florida, United States · On-site
Mid level
JOB SUMMARY Working Location: Good Samaritan Medical Center Shift Information: Monday-Friday 8:30am-5pm Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to …
Bilingual (English-Spanish) Financial Service Representative
West Palm Beach, Florida, United States · On-site
Entry level$479M raised
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Full-time
high school
Competitive benefits package
Posted 14d ago
~40 hrs/week
Responsibilities
The Patient Advocate Representative is responsible for screening self-pay patients for government and non-governmental program eligibility at hospital bedsides. They also conduct field visits, maintain accurate account documentation, and coordinate with hospital staff to ensure financial clearance.
Requirements
Candidates must have a high school diploma or equivalent and a minimum of 2 years of work experience in social services, hospital admitting, or a related field. Proficiency in Microsoft Office programs and strong communication skills are required to manage multiple tasks and interact effectively with patients.
Full job description
Hours: Day shift- M-F 8am-4:30p Work Location: Patient will be located onsite at Good Samaritan
ER Screener and field Visit rep for Palm Beach Region
JOB SUMMARY
Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Conducts interviews with patients and/or family members.
Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle.
Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.
Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.
Conducts field visits to patient homes for skip tracing and or assisting patient with documents.
Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working familiarity with the rules and regulations pertaining to Federal, State and County programs
P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
Ability to work independently
Excellent oral and written communication skills, as well as the clear understanding of the English language
Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
Ability to prioritize and manage multiple tasks with efficiency
Bi-lingual preferred (Spanish)
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
High School diploma or equivalent
Minimum 2 years work experience with Social Services or Hospital Admitting or related area
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit and work at a computer terminal for extended periods of time
Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
Ability to travel if required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Both Hospital and Office facilities, in direct contact with Patients and Staff
OTHER
Some travel may be required
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
For more than 35 years, Conifer Health Solutions has partnered with hospitals, health systems, and physician groups to drive financial performance and navigate the complexity of healthcare. Conifer combines deep revenue cycle expertise, established best practices, advanced analytics, automation, AI-enabled capabilities, and a mature global delivery model to drive stronger operational and financial performance. Our customized solutions align people, process, technology, and analytics around each organization’s needs, helping healthcare leaders advance transformation priorities, manage reimbursement complexity, and enhance the patient experience.
Offices: 3560 Dallas Parkway, Frisco, Texas 75034, US
Revenue Cycle Management (RCM)Revenue Cycle AssessmentRevenue Cycle OutsourcingMedical Billing and CollectionsPatient Access and ExperienceEHR Implementation (Epic)and AR ManagementHealth Care
How many Customer Service & Support jobs are open in West Palm Beach, FL right now?
There are currently 969 open customer service & support positions in West Palm Beach, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in West Palm Beach, FL?
Companies currently hiring include Allied Universal, Pyramid Global Hospitality, CVS Health, Domino's, Goodwill Manasota, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in West Palm Beach, FL?
Yes — 33 of the 969 open customer service & support positions offer remote or hybrid work (12 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in West Palm Beach, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.