Banking Center Manager (Full Time) - Tyler, South Broadway
Tyler, Texas, United States · On-site
Mid level
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Banking Center Manager (Full Time) - Tyler, South Broadway
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Full-time
associate degree
Posted 3h ago
~40 hrs/week
Responsibilities
Directs and administers the operational efforts of the banking center, ensuring compliance with policies and regulatory requirements. Supervises lobby and teller staff while managing customer relations and banking center profitability.
Requirements
Requires an associate degree in business or equivalent experience, with at least three years of financial institution experience and two years in a supervisory role. Must possess strong leadership skills and thorough knowledge of bank products and legal requirements.
Full job description
*A pre-employment credit check will be run on all qualified applicants.
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.
POSITION PURPOSE Responsible for directing and administering the operational efforts of the banking center. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures that customers are promptly and professionally served. Trains, directs, and supervises lobby and teller staff. Ensures banking center transactions, expenses, and profitability are in line with Bank standards.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and efficient performance of banking center operations.
Supervises work scheduling and workflow of daily routine operations.
Ensures banking center security by ensuring all security procedures are followed by associates.
Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
Ensures weekly logs are completed correctly.
Insures monthly and quarterly audit requirements are met.
Supervises and assists with customer service functions. Assists in New Accounts and on Teller line as needed.
Cross-sells Bank services.
Implement changes to established policies and procedures within the banking center.
Assumes responsibility for maintaining proper cash controls.
Ensures that all banking center transactions are balanced at the close of each day.
Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems.
Controls and handles daily deposits in accordance with established policies and procedures.
Periodically verifies cash in possession of Tellers and cash on the premises.
Effectively supervises banking center staff, ensuring optimal performance.
Provides leadership through effective objective setting and communication.
Directly supervises lobby and teller staff. Ensures that high quality work and efficiency in operations are maintained.
Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
Conducts regular meetings with banking center employees to inform and train. Discusses areas needing improvement and changes in procedure.
Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall banking center procedures. Performs cross training as necessary. Conducts security training.
Ensures that personnel are effective and optimally used.
Tracks individual progress and conducts performance appraisals. Formulates and implements corrective actions as needed. Recommends promotions for associates as appropriate. Provides leadership training to associates seeking management opportunities.
Approves all sick leave, vacation, overtime, and time sheets for each banking center associate. Keeps accurate payroll and attendance records.
Assumes responsibility for establishing and maintaining effective, professional business relations with customers.
Ensures that customer’s' requests and questions are promptly resolved. Handles customer’s complaints.
Ensures that customers are informed of Bank services and policies. Counsels' customers regarding their financial needs and services requested.
Ensures that the Bank's quality reputation is maintained and projected.
Assumes responsibility for the effective administration of banking center functions.
Ensures that banking center operations are well coordinated.
Insure deposit growth of the bank.
Establish sales goals/incentives to coincide with goals of the bank.
Direct, coach and lead staff’s participation in sales goals and incentive plans.
Manages and oversees expenses. Pursues cost-saving measures.
Continually seeks ways to improve banking center operations and productivity to meet established goals.
Prepares periodic banking center activity reports and makes recommendations to management for improvements.
Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
Ensures that adequate supplies, forms, and equipment are available for personnel.
Institutes prudent safety measures.
Keeps management informed of banking center activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.
Assumes responsibility for related functions as required or assigned.
Fills in and performs duties in banking center positions as needed.
Attends assigned training sessions and stays current on new operational procedures
PERFORMANCE MEASUREMENTS
Banking center services are efficiently and effectively delivered in accordance with established Bank policies and standards.
Current customer accounts are maintained or expanded, and additional ones solicited. Good business relationships exist with customers and their questions and problems are promptly resolved.
Banking center personnel are well trained and efficient, and their activities well-coordinated.
Required reports and records are accurate and timely.
Management is appropriately informed of area activities and of any significant problems. Suggestions are provided for improved efficiency or effectiveness in operations.
Good working relationships exist with banking center personnel. Assistance is provided as needed.
SUPERVISORY RESPONSIBILITIES:
Lead and manage team through training, developing, and coaching associates on a consistent basis
Encourage others to set challenging goals and high standards of performance
Inspire associates to define new opportunities and continuously improve the organization
Celebrate and reward significant achievements of associates
Present logical and persuasive case for proposals and positions
Assist team in addressing their individual strengths and development needs
QUALIFICATIONS Education/Certification: Associate degree in business or a related field, or an equivalent combination of training and work experience.
Required Knowledge: Thorough knowledge of Bank services and products. Understanding of related legal and regulatory requirements. Familiarity with Branch functions, policies, and procedures.
Experience Required: Minimum three years related experience in a financial institution, with a minimum of two years supervisory experience.
Skills/Abilities: Strong interpersonal, leadership, and supervisory skills. Well organized. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or
products, or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.
Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
Able to perform very simple algebra.
Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and
encyclopedias.
Ability to prepare business letters, proposals, summaries, and reports using0 prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
Ability to conduct training, communicates at panel discussions, and make professional presentations.
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect – all backed by the highest level of security. At every touch point, you’ll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets. Member FDIC. Equal Housing Lender.
Offices: 80 Sugar Creek Center Blvd, Sugar Land, Texas 77478, US · 4295 San Felipe St, Houston, Texas, US
Financial ServicesPersonal BankingOnline BankingMobile Deposit and Personal LoansBusiness BankingRemote Deposit Capture and Commercial Loansand Home MortgageWealth Management and Trust ServicesFinanceBanking
How many Customer Service & Support jobs are open in Tyler, TX right now?
There are currently 474 open customer service & support positions in Tyler, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tyler, TX?
Companies currently hiring include Domino's, Brookshire Grocery Company, U.S. Dermatology Partners, AutoZone, DICK'S Sporting Goods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tyler, TX?
Yes — 30 of the 474 open customer service & support positions offer remote or hybrid work (20 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Tyler, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.