Customer Service & Support Jobs in Taipei, Taiwan (Now Hiring) — 400 open

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Who You’ll become 

A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.  

What You’ll Do 

As a Solution Advisor within the SAP Next Gen - Academy for Customer Success, you will be responsible to:  

• Successfully complete a 10-month program that strengthens the foundation for a successful customer-facing career at SAP. 
• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies. 
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.

 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role.  After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.

What You Bring 

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills.  
• Technical and business process knowledge, combined with hands-on experience using relevant technologies and industry-standard tools to support solution delivery and operational efficiency.  
• A cooperative and productive approach to working relationships, internally and externally.  
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.  
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.  
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.  
• Proficiency in English to engage with our global network.  
• AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)  
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.  
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.  
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.  
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative. 

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 

About SAP Academy for Customer Success  

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.  

#SAPAcademyforCustomerSuccess   
#SAPNextGen 

SAP Next Gen is our global experience for students and early talent (0–3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business. 

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. 

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.  

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. 

We are SAP  

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. 

Candidate must currently possess unrestricted work authorization for the country where they are applying and do not require current or future employer sponsorship for a visa or work permit.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

Successful candidates might be required to undergo a background verification with an external vendor.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Applications from disabled individuals are welcome. Applicants must hold a disability certificate, and please specify the type of disability in the resume. ( 歡迎身心障礙障人士投遞履歷、需持有身心障礙手冊 、履歷表請註明是何種類別之身心障礙)

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458686  | Work Area: Presales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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