Customer Service & Support Jobs in Hsinchu, Taiwan (Now Hiring) — 51 open

Job Responsibilities: 

1. Kits & Repair Management  
   • Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.  
   • Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand. 
   • Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers. 
2. Order fulfilment 
   • Create and maintain accurate Sales Orders and Reports within SAP. 
   • Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records. 
3. Cross‑Functional Coordination 
   • Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly. 
   • Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution. 
   • Independently facilitate cross-regional meetings to ensure alignment on global operation goals. 
4. Customer Relationship 
   • Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.  
   • Cultivate a deep understanding of customer requirements and build strong customer relationships. 

Job Requirements: 

• Bachelor’s degree in Supply Chain, Business, or a related field 
• Above 10 years of experience in customer service, order fulfillment, material planning, or supply chain 
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred  
• Structured and collaborative problem-solving skills leveraging analytics 
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint) 
• Excellent communication skills, including professional English and Japan proficiency (written and spoken) to support global collaboration 

 

What sets you apart: 

• Proactive Ownership: You don't just wait for instructions; you identify gaps and take the lead in closing them. 
• Analytical Edge: You have a "knack" for numbers and can tell a story through data to influence decision-making. 
• Global Mindset: You are comfortable working across time zones and enjoy the challenge of coordinating with diverse teams. 
• Adaptability: You thrive in fast-paced environments and can pivot quickly when customer priorities shift.