Customer Service & Support Jobs in Taguig, Philippines (Now Hiring) — 241 open — Page 11

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

What is the CSS role?
Consulting Support Services – Senior Consultant

Location
EY GDS Philippines operates from two locations: Taguig and Cebu. 

The opportunity
CSS role enables Consulting Engagement team’s efficiency and delivery through the key project management and coordination activities. 
We support end-to-end engagement lifecycle and project management activities that are essential to every engagement, region and competencies. We help in project coordination & management, financial analysis, engagement compliance & governance requirements across industries and countries.

Your key responsibilities
•    CSS consultants enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication
•    Provide appropriate support to engagement team by coordinating, supporting or performing tasks that lead to efficient and effective engagement management, from initiation to post-engagement feedback/debrief activities
•    Assist engagements with engagement economics matters (e.g., hours/ budgets/ estimates to complete, fees, billings, Work in process-WIPs); collaborate with Financial Management Associate (FMA)
•    Work with teams to book staff on MERA or Retain per the Resource allocation process
•    Act as a central point of contact for the assigned engagement(s) 
•    Function as knowledge manager for the engagement team; manage databases and/or websites 
•    Play active role in multi-location engagement coordination and communication, including reporting/remediating unforeseen situations and plan variances 
•    Interface regularly with engagement personnel, develop strong working relationships and leverage information gained to anticipate client needs 
•    Be knowledgeable about the services the engagement provides and utilize that knowledge to make suggestions and/or recommendations 
•    Capture, distribute and share knowledge and information through agreed upon channels to key stakeholders 
•    Communicate relevant client information to account teams via regular cross-service line Newsletters
•    Assist with ad-hoc project work at the request of the account teams (both external and internal client focused)
•    Perform regular checks and review the work of Staff / Associate resources to ensure quality of delivery
•    Support engagements requiring Korean bilingual support

Skills and attributes for success
•    Task Specific
•    Strong communication skills (verbal and written) in English
•    Korean Language Competence Level 5 to 6
•    Strong attention to detail even when dealing with routine tasks
•    Ability to meet tight deadlines
•    Ability to ensure that work is of a consistently high standard 
•    Ability to multi-task projects and assignments in order of priority
•    Team player with willing and enthusiastic approach
•    Excellent interpersonal skills, internally and externally
•    Ability to plan ahead and anticipate potential problems before they arise
•    Ability to do in-call or face-to-face translation

•    Personal Attributes
•    Professional, confident and outgoing
•    Robust and resilient disposition
•    Ability to function as part of a team
•    Organized and self-disciplined
•    Calm and capable of juggling conflicting demands on time and of prioritizing effectively
•    High degree of accuracy
•    Can thrive in an agile environment
•    Confident to deal with senior level contacts, internally and externally
    Role is open either in Taguig or Cebu.

To qualify for the role you must have
•    A Graduate, preferably B.Com/BBA//MBA/Economics Graduates 
•    3.5 to 5 years general business experience with an exposure to international work environment would be an advantage
•    IT Skills - experience of using MS Office PC based system - Experience with MS Office 365 (Excel, Power Point, Word, Outlook, Power Apps etc.) and windows based PC
•    Preferred to have TOPIK 2 Level 3-6 Level
•    Preferred to have data collection and research background

What Working at EY Offers

At EY, we’re dedicated to helping our clients, from start-ups to Fortune 500 companies – and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

•    Support, coaching and feedback from some of the most engaging colleagues around
•    Opportunities to develop new skills and progress your career
•    The freedom and flexibility to handle your role in a way that’s right for you.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.  

About EY
As a global leader in assurance, tax, strategy & transactions and Consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.

Apply now.

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