Customer Service & Support Jobs in Springfield, MO (Now Hiring) — 872 open — Page 27

OVERVIEW

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

 

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

 

We are the future of beauty services. Be part of the transformation.

 

 

GENERAL SUMMARY & SCOPE
The Assistant Stylist is responsible for engaging with guests, consulting with them on their hair care needs, and recommending products and services. The Assistant Stylist position is a temporary position that is intended to prepare talent for a stylist position to deliver quality professional services with an emphasis on the guest’s total look. They support and are mentored by an Elite or Master Stylist for the first 3 months in role and focus on performance (earning power and maximizing productivity), people (guest service), and process (operating procedures and compliance standards). During months 4-6, the Assistant Stylist will continue to assist but also begin servicing guests of their own. This position requires a passion for the beauty industry, exceptional guest service, and the aptitude and willingness to learn additional technical skills and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The Assistant Stylist is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Deliver exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Support mentor Stylist in meeting or exceeding sales and productivity goals for hair services and haircare products by:
  
  • Add-on recommendations
  • Shampoo and treatment process
  • Blowouts and styling guests
  • Global and retouch color applications
  • Assisting with foils (e.g., folding/handing foils)
  • Cleaning/sanitation and organizing duties
  • Pre-booking
  • Retail recommendations
• After month three, perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, brow services, and ear piercing (where applicable).
• Perform product demonstrations with guests to drive sales and the guest service experience.
• Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

 

People

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner under the mentorship of another stylist.
• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and for events.
• Communicate any supply needs to the Experience Manager, ensuring guest-readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
• Attend mandatory trainings and meetings to enable continuous professional development.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

JOB QUALIFICATIONS
Education

• Cosmetology license

Skills

• Basic understanding of the latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, brow services, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
• Basic understanding of the use of equipment and chemicals needed to perform technical work
• Basic understanding to demonstrate, recommend, and sell pro hair care and makeup products
• Developed communication skills
• Ability to work independently and as part of a team
• Ability to build and maintain strong customer relationships, and build clientele

SPECIAL POSITION REQUIREMENTS

• Work a flexible schedule to include days, evenings, weekends, and holidays

WORKING CONDITIONS

• Frequent mobility during shift
• Frequent bending, reaching, and twisting
• Continuous lifting and/or moving up to 10 lbs. during shift
• Ability to stand for long periods of time during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office and cosmetology supplies

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.