Description NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT suppor…
Click here to see - A Day in the Life - In Store Shopper A Day in the Life: As the In-Store Shopper you will have the opportunity to be the best and select “the best of the best” for our online shoppers. To be successful…
Skills: Customer service, Product selection, Attention to detail, Time management, Teamwork
Immediate need for a motivated, driven sales consultant to help families and individuals plan funeral and cemetery services for their loved ones as an Advance Planner. For over 135 years our Fairmount Memorial Family has…
Skills: Sales, Relationship Development, Lead Generation, Networking, Communication Skills
AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance cu…
Job Summary This position is responsible for assisting with the management and operation of the House of Charity services. Job Duties/Responsibilities To perform this job successfully, an individual must be able to satis…
Skills: Crisis Intervention, Safety Monitoring, Data Entry, Case Management Support, De-escalation
Description Get to know us Ever since the opening of our first food shop in 1934, we have brought neighborhoods together around a love for cooking and sharing of delicious meals. We have worked to create a community of p…
Are you ready to take the next step from skilled Installer to jobsite leader? At Groundworks, North America’s leader in foundation solutions, our Co‑Foreman are driven professionals who are ready to build their skills to…
Skills: Crew leadership, Construction management, Project coordination, Troubleshooting, Team mentoring
Radiant Plumbing & Air Conditioning
Residential Service Plumber
Spokane, Washington, United States · On-site
$100k–$200k/yr
Senior
Mainstream Electric, Heating, Cooling, & Plumbing: Our Electric, HVAC, and Plumbing services have brought a SPARK to the Spokane metro area since 2000. Our top notch service and outstanding customer service are what make…
Skills: Residential plumbing repair, Leak location, Tankless water heaters, Water filtration, Tank type water heaters
Spokane, Washington, United States · Remote Solely
Entry level
Are you looking to:Set your own hours?Work from home?Have the ability to make uncapped income?Have positive and motivating mentors?Make an impact in people's lives? As a Work-from-Home Sales Consultant, you will be respo…
Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mis…
Skills: Patient care, Customer service, Decision-making, Ethical care, Holistic care
Spokane, Washington, United States · Remote Solely
Entry level
Job Description: As a Remote Travel Research Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Yo…
Skills: Customer service, Communication skills, Travel planning, Booking management, Problem solving
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! The Non CDL Driver I is a delivery position responsible for driving a company vehicle…
Dealership:L0053 Subaru of Spokane Subaru of SpokaneLube Technician Pay: Starting at $18 hourly with $4.00 per every hour flagged. Schedule: This is a full-time position. (4 shifts at 10 hours each) and will include Satu…
Store - SPOKANE-NORTH DIVISION, WA Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck…
We are looking for an Individual with Automotive Management Experience to join our team! Manager responsible for day-to-day operations including generating sales, communicating with customers, building client relationshi…
Field Support Representative Diagnostics Spokane, WA
Spokane, Washington, United States · Remote OK
$30/hr–$35/hr
Mid level
As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centr…
Skills: Veterinary diagnostics, Technical troubleshooting, Customer relationship management, Training, Communication
Central Operations Specialist (Remote- WA, ID, CA & OR)
Spokane, Washington, United States · Remote OK
$19/hr–$26/hr
Entry level
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us o…
Skills: Customer service, Analytical skills, Problem solving, Organizational skills, Attention to detail
OUR CULTURE: At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in commun…
Skills: Staff supervision, Youth development, Program management, Customer service, Leadership
The Clinical Pharmacist in this role is responsible for overseeing all aspects of processing individual prescription renewal requests. This position operates within the framework of state and federal regulations, using e…
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$33/hr–$38/hr
Full-time
bachelor degree, associate degree
Posted 38d ago
~40 hrs/week
Responsibilities
The role involves providing advanced Tier 2 technical support, managing hardware and software lifecycles, and acting as an escalation point for complex IT issues. The analyst will also maintain documentation, manage service requests, and participate in an on-call rotation.
Requirements
Candidates should have at least 4 years of experience in a desktop or IT support role and possess a bachelor's degree or equivalent combination of education and experience. Proficiency in Windows OS, Active Directory, and Office 365 is required, along with strong problem-solving and communication skills.
Full job description
Description
NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.
Key Responsibilities
1. Advanced Technical Support & Escalation
Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team.
Perform advanced diagnostics, testing, and repair of complex hardware and software issues on devices including desktops, laptops, printers, phones, and mobile devices.
Take ownership of escalated support requests from the Tier 1 team and see them through to resolution.
Utilize remote control software to efficiently assist off-site staff and colleagues at branch offices.
Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products.
Mentor and assist Tier 1 technicians with challenging issues to foster team skill development.
2. Advanced Service Request & Incident Management
Act as the first point of contact for all incoming IT support requests.
Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced environment.
Document all support issues, user communications, and resolutions comprehensively within the IT ticketing system.
Escalate complex issues to other IT teams as appropriate, ensuring a smooth hand-off.
3. Hardware & Software Lifecycle Management
Deploy new hardware systems and software applications for new hires and as part of employee upgrade cycles.
Configure and deploy company-approved mobile devices to colleagues.
Assist with the tracking and management of IT hardware and software inventory.
Contribute to the efficient and proper disposal of retired or expired hardware in accordance with company policy.
4. Service Delivery & Documentation
Deliver an outstanding and professional customer service experience to all Tiers of the organization, from entry-Tier to executive leadership.
Maintain clear, timely, and professional communication with end-users regarding the status of their requests.
Create and maintain documentation for technical processes, findings, and resolutions.
5. General Duties
Participate in a rotating on-call schedule to provide after-hours support.
Adhere to all IT policies and procedures.
Perform other related duties as assigned.
Requirements
Preferred Qualifications
Experience: A minimum of 4 years working in a Desktop Support or similar IT support role.
Education: Bachelor’s degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
Technical Skills:
Proficiency with Windows Operating Systems.
Experience with VoIP systems and current mobile devices (iPhone & Android).
Experience with ticketing systems is required.
Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
Experience with Active Directory and Group Policy Management.
Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
Experience with Freshservice or other ITSMs.
Professional Skills:
Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
Proven ability to work effectively both independently and as part of a team.
Preferred Certifications: IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.
Additional Requirements
Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
Must be able to handle multiple inquiries and requests in a fast-paced environment.
The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.
Related keywords
IT SupportNetwork AnalystWindows Operating SystemsVoIPiPhoneAndroidDellHPZebraMitelEpicor Solar EclipseActive DirectoryGroup PolicyOffice 365ExchangeTeams
NEFCO is a family owned and operated construction supply company providing a broad range of products and services to a large variety of professional contractors. With 70+ locations across the United States, NEFCO provides localized, contractor-centric services including extensive industry expertise, large local inventories, fast dependable jobsite delivery, turnkey engineering services, and specialty fabrication and assembly of construction materials.
We are the manufacturer’s voice; employees are our family; and we are the contractor’s most trusted partner.
When it comes to our suppliers, employees, or customers, we are always there when they need us. We never stop working for them.
When they build, we build together.
Offices: 411 Burnham Street, East Hartford, Connecticut 06108, US · 415 Boot Road, Downington, PA 19355, US · 1101 Hampton Park Blvd, Suite 300, Capitol Heights, Maryland 20743, US · 530 Turnpike St, Canton, Massachusetts 02021, US · 1715 Washington Avenue, Bronx, NY 10457, US
How many Customer Service & Support jobs are open in Spokane, WA right now?
There are currently 869 open customer service & support positions in Spokane, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Spokane, WA?
Companies currently hiring include Albertsons Companies, Starbucks, Costco Wholesale, CHAS Health, Goodwill Industries of the Inland Northwest, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Spokane, WA?
Yes — 71 of the 869 open customer service & support positions offer remote or hybrid work (50 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Spokane, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.