Sofia, Sofia-City, Bulgaria · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Who we are: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability …
Skills: Network Troubleshooting, LAN/WAN Administration, VOIP, PBX Administration, Windows OS
Sofia, Sofia-City, Bulgaria · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Post-Merger Integration, Go-To-Market Strategy, Customer Success Integration, Business Process Management, Functional Design
Sofia, Sofia-City, Bulgaria · On-site
Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands b…
Skills: Customer Support, Claims Management, English Proficiency, Polish Proficiency, ERP Systems
Sofia, Sofia-City, Bulgaria · On-site
Job Overview Under supervision, provide support enabling the accurate and timely payment administration to our network of project sites. Perform duties in accordance with IQVIA Finance Standard Operating Procedures (SOPs…
Skills: Payment Administration, Financial Risk Management, Data Quality Control, Project Reconciliation, Customer Service
Sofia, Sofia-City, Bulgaria · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Post-Merger Integration, Customer Support Processes, Business Process Management, Fit-to-Standard Analysis, Functional Design
Sofia, Sofia-City, Bulgaria · On-site
The Cloud Operations Engineer, Cloud Services assists in the support and management of the software components of the Tungsten Automation Corporation Cloud Solutions technology stack. Engineers are expected to provide fi…
Skills: AWS, Azure, Linux, Windows Server, SQL Server
Sofia, Sofia-City, Bulgaria · On-site
About the Role We're looking for a hands-on, customer-facing Junior AI Sales Engineer. Your primary job: build impressive AI demos and show up to sales meetings ready to answer the hard technical questions. You're someon…
Skills: AI Demo Building, RAG Pipelines, AI Agents, Pre-sales, Technical Communication
Sofia, Sofia-City, Bulgaria · On-site
Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands b…
Skills: Order to Cash, Sales Order Management, Customer Support, English Proficiency, Portuguese Proficiency
Sofia, Sofia-City, Bulgaria · On-site
Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the le…
Skills: Service Transition Management, ITIL 4/5, Process Documentation, Stakeholder Management, Workshop Moderation
Sofia, Sofia-City, Bulgaria · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Critical Incident Management, ITIL, Incident Management, Software Development, Cloud Operations
Sofia, Sofia-City, Bulgaria · On-site
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to sourc…
Skills: Procurement, Supply Chain Management, German Fluency, English Fluency, Data Analysis
Sofia, Sofia-City, Bulgaria · On-site
Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the le…
Skills: Service Transition Management, ITIL 4/5, German Language, English Language, Stakeholder Management
Sofia, Sofia-City, Bulgaria · On-site
Are you passionate about solving complex challenges in the fintech space? We’re looking for talented individuals to join our dynamic startup, backed by Sequoia Capital. We’re building the universal payment layer to unify…
Skills: Fraud Prevention, Risk Management, Compliance, Analytical Problem-Solving, Payment Gateways
Sofia, Sofia-City, Bulgaria · Remote OK
Job Description Tieto Tech Consulting is looking for a highly skilled and motivated Senior Account Manager, a professional who will join a project within a Telecom Team for our respectful client BICS. Join the team of ou…
Skills: Account Management, Telecom Voice Wholesale, Negotiation, Pricing Analysis, Margin Management
Sofia, Sofia-City, Bulgaria · Remote OK
Job Description Tieto Tech Consulting is looking for a highly skilled and motivated Senior Account Manager, a professional who will join a project within a Telecom Team for our respectful client BICS. Join the team of ou…
Skills: Telecom Voice Wholesale, Account Management, Negotiation, Pricing Analysis, Margin Management
Sofia, Sofia-City, Bulgaria · Hybrid
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Fraud Monitoring, Risk Management, KYC, Analytical Thinking, Logical Reasoning
Sofia, Sofia-City, Bulgaria · On-site
This is us At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise sol…
Skills: Product Ownership, Product Management, Salesforce Service Cloud, Agile Delivery, CRM Transformation
Sofia, Sofia-City, Bulgaria · On-site
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Fraud Prevention, Risk Management, Analytical Thinking, German Fluency, English Fluency
Sofia, Sofia-City, Bulgaria · On-site
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Fraud Prevention, Risk Management, Greek Language, English Language, Analytical Thinking
Sofia, Sofia-City, Bulgaria · On-site
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Fraud Prevention, Risk Management, Analytical Thinking, English Fluency, German Fluency
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Responsible for monitoring, troubleshooting, and maintaining network, voice, and desktop technologies while ensuring compliance with IS security standards. The role involves managing software licenses, creating technical documentation, and providing high-quality site support within established SLAs.
Requires a university degree (BA preferred) and over 3 years of experience in an IS/IT position with proficiency in English and the local language. Candidates must have a strong working knowledge of network design, various operating systems, and Microsoft cloud administration tools.
Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
Desktop technologies (Operating System, Windows, Apple)
UC technologies
Accomplish Global Site Support mission by completing required duties to high quality standard and within SLA
Ensures all time and work effort for incidents and tasks are recorded in the ticketing system
Identifies and support operational objectives and procedures by conferring with managers and employees to evaluate input and output requirements
Prepares and support users by writing and maintaining documentation that provide help to answer questions and resolve problems
Adds and removes users from lists of approved users
Proactively improves current systems by studying practices, procedures and problems and designing modifications
Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
Proactively reduce problem tickets by analyzing data and implementing mitigating actions for common incidents
Helps decide which software and hardware products and other equipment are most suited for use within the organization
Manages software licenses orders, license assignment. Makes sure the company is compliant with all software vendors which products are used within the organization
Reviews all IS related invoices and to preform first level approval for payment
Recognizes areas for internal process improvements and develops plan for implementations
Creates weekly reports on the completed tasks. Makes sure new tasks are equally distributed between the Site Support team
Serves as a focal point of all internal IT related matters within the team
Serves as key participant in team meetings
University education BA/4 year degree preferred
ITIL Foundation is an advantage
3+ year’s experience in an IS/IT position
Ability and knowledge to talk to customers at multiple levels/all areas of the business to formulate business integration plans
Must be able to communicate fluently in local language of site and in English
Working understanding of PBX administration, VoIP, Softphone and CTI technologies
Working understanding of Microsoft Windows, Linux and MacOS operating systems and administration with similar technologies
Conceptual understanding of design, implementation and administration of current communication technologies
Working understanding of the current technologies and techniques with LAN design, implementation, and administration
Working understanding of the current technologies and techniques with desktop support and desktop operating systems
Conceptual understanding of e-commerce technologies, including SOA
Advanced knowledge of Microsoft Office, Visio
Working knowledge of Microsoft Active Directory operations, Azure Active Directory/Microsoft Entra ID, O365 and Intune
Experience in managing, supporting and modifying custom applications based on Microsoft Access VBA is an advantage
Experience in working with Citrix XenApp clients is an advantage
Competitive salary & Bonus system? – Yes, of course!
Additional health insurance? – A very good one, by the way.
Food vouchers & Transport Allowance? – Absolutely!
Well-being Program & Multisport card? – We care about our health, so yes!
Referral and baby bonus? – No doubt about it.
Paid holiday days increasing in time? – Of course.
Company discounts, that are actually usable? – You bet!
Language courses? – Yes, you can easily upgrade your work language with us!
Free access to an online learning platform? – Yes, yes, yes.
Many trainings and academies, including opportunity for ACCA certification? – Obviously.
Great career growth and development opportunities? – Let’s see… Yes!
Hybrid type of work? – Absolutely!
Recognition awards? – Of course.
Trending social media accounts (TikTok, Instagram, Facebook etc.)? – go and check for yourself
Modern office space with free coffee and hot beverages? – And the coffee is actually good!
*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
#LI-Hybrid #LI-VA1 #IngramMicroBulgaria
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Offices: 3351 Michelson Drive, Suite 100, Irvine, CA 92612, US · Heisenbergbogen 3, Dornach, Bayern 85609, DE · 2000 NW 84th Ave, Doral, FL 33172, US · 1759 Wehrle Drive, Williamsville, NY 14221, US · 55 Standish Court, Mississauga, ON L5R 4A1, CA
There are currently 370 open customer service & support positions in Sofia, Bulgaria listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Lidl Bulgaria, Mercier Consultancy, nomadify, Hewlett Packard Enterprise, Tieto, among others. Browse the listings above to see every active employer.
Yes — 138 of the 370 open customer service & support positions offer remote or hybrid work (57 remote, 81 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
